Sureflow Plumbing & Drain

We had an issue in our basement with the drain overflowing which was a result of blocked main drain. Called and interacted with Nikki who was very helpful, asked us questions and helped us with what would happen next. We got a notification that a team was on the way minutes after the initial call.
Giovanni and Juarez were courteous, wore appropriate covid ppe and wore shoe coverings and were very careful in keeping mess minimal. Assessed the issue and laid down the services and costs so we could accept or decline.
There were some hiccups and unforeseen issues in our case but they did their best to help us and go the extra mile to make sure we were satisfied and have a clear picture of what was going on. This was our first time needing plumbing services and I can see why Sureflow was at the top when searching for one.
Our family was very appreciative of their fair and honest service with unblocking our main drain. High marks all around. Thanks!

Niki was very quick to respond to my request for service, and explain the process and costing. John and Juarez showed up on time, and got the job done well and quickly. As a female, they were respectful, didn’t talk down to me, and clearly explained what they were doing and why. I can’t comment on how their pricing compares, I didn’t get other quotes. Would highly recommend.

We had an emergency issue with Malfunction Sewage Pump. After a few “wild West” offers from other services, we finally and randomly contacted SUREFLOW. They provided us with incredibly competitive estimate for service work, what we accepted immediately. The crew (Ryan & Brandon) arrived JIT and confirmed proposed estimate without any further cost. They removed malfunction pump without dropping a dirty stuff on surroundings, they installed the new one, they tested it, they cleaned …and we get problem solved in matter of an hour, after 10 hours of ordeal with other similar services. HIGHLY RECOMMENDED these guys!
Nick Nikolic

Simply amazing service! We had our laundry room renovated and Sureflow did all the plumbing changes.
John was on time, polite, professional and very clean.
It was a pleasure having them in my condo!
Highly recommend!

No one wants to play roulette when sourcing out a trade but HomeStars referred my request and I got a call from John at SureFlow. He was great - professional, polite, thoroughly explaining their service protocol and pricing. He arranged to have a team meet me on site and they were on time. I had an emergency and these guys weren't asking me to wait another day or two. The guys were also professional and polite. They wore masks and booties, they were respectful of their surroundings and the other people there. These guys found the problem, explained how it worked, how to repair it, took photos, cleaned up the mess and took the waste with them. In addition, I could pay by credit card on the spot and even got a discount. It's like I won the lottery! Shout out to Ryan and Brandon - guys you have good parents, hats off to them and to your invaluable work ethic!

Replaced a leaking toilet. They were able to come the next day, as requested. The person I talked to over the phone was very helpful, answered all my questions and provided good advice. I also appreciated the 2 people who came and did the repair. Very curious, professional and punctual. Definately would use them again.

Same day service. Basement leak repair (from faucet in laundry area) diagnosed and done quickly. All Covid protocols followed. Arrived during the time promised! Very pleasant and professional team, would recommend highly.

Recommend. Impressed from start to finish. Very organized and professional. ***The only advertised 24/7 company I called that actually picked up the phone for me at near midnight. ***

*Issue:
This was for emerg service for a leased property where the water wouldn't shut off in the shower + a non emerg shower faucet repair which I asked for since they were coming.

*The Initial Call for Service:
Live person answered near midnight! Nikki professionally explained the whole quotation process. Able to get someone out right away at my preferred time. A confirmation was both emailed and texted right after the call which had the plumber's name and picture of who to expect.

*The Service/Repair:
Rian and helper arrived on time. He called to thoroughly explain required repairs and get authorization to proceed. They wore masks, shoe covers, and cleaned and sanitized after the job. Were polite and friendly to the tenants. They finished in about an hour.
On completion, Rian called to confirm all the work that was done and tested and took payment over the phone. During that call, I got the invoice for the work completed by email and by text. It included pictures of the 2 jobs which he took on his own initiative to provide. I usually ask for pics if I can't be there but had forgotten and thought that was a nice touch. The cost included parts and labour for 2 faucet repairs which required new cartridges and one new handle.

Unexpected issues like this happening late at night can be perplexing especially when you have inconvenienced tenants waiting on you to resolve it in the middle of the night.
Thank you Nikki, Rian and helper for your professionalism and making this a pleasant and smooth experience for all of us! Please keep up the good work!

Let's start with the initial contact I had with Nikki. Obviously toilet issues can just POP up out of nowhere, and be extremely inconvenient and can be nerve-wracking. A google search for my area revealed Sureflow, so I contacted Nikki right away. Taking her time, she walked me through possible scenarios and what I could expect with an assessment and/or repair. She was so professional on the phone...and helpful and honest and thorough. Such a great pleasure to speak with her.

Thankfully, due to the current climate in the world, and to reduce contact, she suggested I send some videos, photos and detailed explanations so that their technician could have a cursory look to see if he could provide me with me any information. Shortly after sending this to Nikki, I received a phone call with some suggestions and their professional opinion.

I took her recommendations and we decided to proceed with replacing our toilet (we bought our own, and they installed, but they also have the option to purchase directly from them....the cost above does not include our toilet). We were able to have a technician come the next day. Our window was from 12-4pm, and as promised, we received a text message that our technician, Giovanni, was en route--and this was followed up with a courtesy phone call.

Giovanni and his colleague arrived on time, with all their necessary equipment, shoe protectors and masks. It took them about 30 minutes to install our new toilet.

They were professional, courteous, on time and efficient. The room was left clean and I received confirmation they had completed along with their invoice moments after completion. Since I was not on site (my husband was), they even texted me photos of the finished project.

I would highly recommend SureFlow...if we ever need a plumber in the future, this is who we will call. Especially in the currant climate, we were floored with the speedy service. Moreover, we were treated respectfully and our problem was seen to from start to finish, and all questions answered fully.

Thank you, SureFlow, while this could have normally been a very stressful incident, I felt sure I was being well taken care of:-)

Had an emergency with a rusted / broken P-trap.

SureFlow sent someone onsite within 3 hours to fix the problem. Their consultant was friendly, professional, and did the job quickly and and efficiently.

I would wholeheartedly recommend them.