The Gardener

I purchased the complete spring/summer 2014 package, they did come every week to cut grass, however never cleaned, weeded the garden which I had paid them to do. They basically charged me for more than I got. If I just want them just to cut my grass I would have only purchased that package. When I called and complained the woman did not apologize or offer a refund. Needless to say I will never use them again,

Today, I got a card left by the front door stating that my lawn had been aerated. I checked and was surprised that there was no evidence of any aeration in the back yard, only a few clumps of dirt in the front area. I called and complained to a patient lady who offered a defense: maybe they couldn't get into the back yard! This got me wondering that since she was so quick to offer this explanation, it was something that happened on an ongoing basis. If that was what happened, then why didn't the person performing the aeration knock on the door to tell me this, or why didn't they write it on the card that they left? Later, I spoke with the owner who said that they couldn't get the machine into the back yard because of a hill that was slippery! So, how many other times have they been unable to access the back yard/negotiate a hill, etc and left a card stating they completed the work - work that I paid for. Every other lawn care service has never had a problem getting into the back yard with an aerator. Shoddy, unprofessional approach to customer retention!

I cant compliment The Gardner Etobicoke enough. There service is next to none, we couldn't ask for a friendlier more co-operative crew. I have to say my garden and lawn is the best looking on the street. I have been using them for 3 years and would not think of using anyone else Their snow removal services is fantastic too. . I would highly recommend them.

Consistent with many of the reviews, I hired The Gardner (North York) at $120/mo. for grass cutting only for the 2013 season and did not renew. Hires students not knowing what they were doing other than pushing a mower and using a weed whacker (which zapped a shrub that I had to replace), no call backs from the franchisee and at best, average results. Dropped the mower several times especially around edging, not bothering to pick up pine cones rather just running over them (glad I don't own the equipment). Did the bare minimum.

Probably the worst garden maintenance we have ever had. They sent young students who had no idea what they were doing. Pulled out perennials they thought were weeds, cut the grass with a weed whacker (which left it damaged!), left a mess behind...When I complained I got no response.

We are very dissatisfied with the service of the Gardner. We have been a customer for the last three years, and the service is getting worse and worse. They don't clear the entire driveway which makes it hard for my elderly father to walk down the driveway to the garage to get his car. I will not be recommending them to anyone due to this poor service.

Such terrible service!! Do not have words to describe how unsatisfied I am with them ... will never recommend them to anyone!! Reading upon the bad forecasts about the 2013 winter, I had hired The Gardener to remove the snow from my single driveway. They showed up only a couple of times : twice at 2am at night and got the neighbours complaining, and another time during the day when they shoved all the snow from the driveway into the side-walk and again got the neighbours complaining!! And then they disappeared!! We have already had multiple heavy snowfalls/ snow qualls at Newmarket, ON so far and I ended up doing all the heavy lifting ... despite paying $400 (... which is higher than what other agencies charge!!)!! I really wish that I could cancel my services with them and go ahead with someone else!!

If I could give "The Gardener" Thornhill West less than 0, I would! From the beginning this location wasn't professional and I failed to see it! Last year I asked for a quote few times and they ignored it. When spring arrived, they provided me with decent quote and we hired them. Lawn maintenance didn't go well. They did show up every week, but instead of trimming, turning flower beds, removing weeds , they just cut grass. I called few times to the office, the receptionist promised to look into it and nothing changed. The last straw was organic program. "The Gardener" fully charged me in May, showed up 2 or 3 times instead of 8. I emailed the office, the owner himself promised to check what happened.It has been over 3 weeks and guess what? He didn't call back!
The reason why I was so patient is because in our previous house, we used "The Gardener" Woodbridge services for almost 5 years and this crew was great! Our garden was taken care of.
I don't think that all "The Gardener" locations are unprofessional. There are bad apples and it seems that there is inconsistency in how services are delivered. I was unable to find head office info. So in my case the only thing I could do would probably file a complaint through Ministry of Consumer Services.

Contracted lawn maintenance for season with Carlisle franchise. Didn't show up when promised. Dropped me as a customer because they said they couldn't meet my "expectations" which were established by them not me. DUH!
Non responsive to calls; didn't show up when they said they would. Did damage to lawn with weed application and aeration.

After a month of good service on lawncutting and edging , my wife asked the crew (who were always good) about the shrubs/bushes. They said they didn't know and that they would "have to ask "Bill". We waited. Three more weeks went by with no results. My wife politely called "Gordie" (female) at the Pickering office. She was nice on the phone and said she would mention it to "Bill" who would have the crew do it that Friday. That Friday, the lawn was fine but again nothing for the shrubs/bushes.

UPDATE:
Bill called and explained he was not aware of the situation. He advised that his staff would do the shrubs/bushes --and they have done so.