Bosco Home Services

Thrilled with the work. It was similar to what a home improvement box store and a home contractor quoted us - perhaps a bit more but not much. However Rob R was professional and thorough. Gave us a heads up before the project that we could have a problem given the age of our home - which we did. The work was done on time and on budget. Any hiccups were identified and resolved on the spot.

I have seen the complaints on this site about higher prices but to be honest I would rather pay a bit more (and this was not unreasonable) to have the work done properly and professionally the first time. We had a horrible experience with home improvement box store contractor who installed a screen door that was never resolved.

When the office called to confirm the appointment they mentioned they were sending a picture of Rob in advance so I would know who to expect when I answered my door the first time. How thoughtful is this? Especially important to women who live alone and need home services.

I am very happy with what I paid and what I received. Would highly recommend Bosco Home Services and Rob Raimondo.

We were repeat customers. The 1st job was a clogged drain which was quickly resolved and a fair amount charged.
The 2nd job was to remove an old kitchen faucet and replace with a new one we had bought and to repair a leaky shower fixture, again they came quickly and did a good job but the charges were quite high, I guess we had to pay for the fast service.
The purpose of this review is to advise others that their rates are quite astronomical so be prepared.
Based on our first experience we left these repairs until the last minute thinking the rates would be reasonable and didn't check around, we certainly will do that next time.

From the very step Bosco Home Services was great! Murphy took my call, kept me in the loop throughout the day and was actually fun to speak with (you don't get fun any more talking on phone).

Technician came to house and were fast, clean and very friendly. I would recommend Bosco to my friends and family any time.

The good news is that they came quickly. The rest is bad news. The Bosco guy quoted me $1000 for repairs that I was able to do myself for $5, a few hours and some free advice (YouTube!). Bosco were insisting on replacing the kitchen faucet, when it only needed a (free from Moen via my local hardware store) replacement cartridge, and replacing an entire cistern mechanism when it just needed a new flapper ($4).

Their logic was they could fully guarantee the work if they replaced these items. That may be sound logic for them, but not for customer care. I thought they were there to help me - it felt more like I was there to help them.

Oh, actually it cost me $79 because they charged me $75 for the quote.

Proceed with caution.

The kitchen sink was not draining. The contractors (not Bosco) who had installed the sink and plumbing created a difficult maze of pipe that was challenging to clear. Three different trucks came from Bosco over the course of 2 days until Magic Mike (as I call him) managed to clear out the clog. Even though three different trucks came out, we were only charged for the initial visit. Each of the plumbers who came was professional, personable and very helpful. We learned a lot about how to keep the pipes clear and we are fairly sure that this won't happen again thanks to their advice and tutelage. This could have ended up being an extremely costly fix, but ended up being a very reasonably priced and positive experience. I highly recommend their services.

They arrived same day, fixed the issue and at same time fixed my leaking toilet tank which I did not even know about! Professional, good response, and good communication. I'd recommend them for sure. They also made some recommendations and noted them for potential future work.

Needed a furnace cleaning and got a call from Bosco who had done the AC tune up in the summer. I was offfered a great price for the furnace service. Technician was prompt and courteous. Did a great job. He noticed that my hunidifier was still set for summer. Thanks!

I would like to compliment Tyler for the wonderful job he did correcting my problem. He was informative and clearly intent on leaving a satisfied customer. I'll be back whenever I need a plumber.

As a new customer, I called Bosco requesting service for our furnace which was not giving any heat. The dispatcher was courteous, the respond time was prompt and the technician was polite.Now for the bad part. Your technician informed us that the repair needed would cost well over $1,000.00 and if we decided to go ahead, this could only be done on January 2nd, as the wholesalers were closed for the holidays and he could not get the necessary parts to fix the problem. In addition, he informed us that this was only a band-aid repair and the chances are that we would have to replace the furnace, within a year. He indicated that it was unsafe to operate the furnace and that we would be wasting money on the repairs and suggested installing a new furnace. Still having faith in Bosco, I agreed to get a quote from them on a new furnace.
Not feeling too happy with the way this process was progressing, I decided to call in another company to check out the furnace. To cut a long story short, the technician from the other company did the same diagnostics procedures as Bosco but went one step further. Using a handheld manometer, it was established that the vent outside was blocked. By merely taping the ice off the outside vent, the furnace worked. After writing to them they contacted me to apologize for the bad call and assured me that this was not the way Bosco works. They gave me a full refund and have assured me that if I deal with them again, they would prove to me that I would be more than happy with their service. I am willing to give them a second chance based on their follow up and response to my problem.

Dave on Dispatch and Joe and Jay who provided the service were all very professional, courteous and efficient. They all made me feel like we were in good hands. I called at about 10 am and we had hot water again at 4:00 pm on the same day.