Landmark Home Solutions

Windows & Doors Installation & Service
Hamilton ON L8E 2X1
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Reviews for Landmark Home Solutions

Average customer rating:
8.1 10 (417 reviews)

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Iggy from Hawkesbury
Iggy from Hawkesbury
1 review Hawkesbury, ON
9/10

Install 3 windows front of house

Installed 3 windows on front of house, the installers did a
fantastic job, the finish on the inside and outside was great.
We are pleased with the with the overall job.

Approximate cost of services:
$10,000.00
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Dino Cacciotti from Sudbury
Dino Cacciotti from Sudbury
1 review Sudbury, ON
8/10

12 Windows

I was very pleased with the installation. They had a little trouble with the original windows but they resolved the problem. They also were very good at the finishing part of inside trim work and the outside caulking. A couple of issues are pending. One has already been resolved and there is movement on the others. All in all the salesman and installation crew have done a very good job.

Approximate cost of services:
$20,000.00
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Cindy from Newmarket
Cindy from Newmarket
4 reviews NEWMARKET, ON
5/10

Windows

Windows were installed and we found that we're happy with the windows but very disappointed in the service that they provided. We found they were not very coordinated with the service as they installed the 5 windows in two separate dates. They had to come back a third time because they forgot to seal a few of the windows it was difficult to get them to return, but after numerous calls they fInally showed up.

Approximate cost of services:
$5,000.00
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Greg Crone from Caledonia
Greg Crone from Caledonia
1 review Caledonia, ON
10/10

Windows

We replaced all the windows in our century home. There were many odd shaped windows. Landmark installed windows that fit the character of the home. The new eaves trough covers keep the leaves out so I dont need to climb to the room to clean the gutters. Recommended!

Approximate cost of services:
$20,000.00
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Kathy Dupuis from Tilbury
Kathy Dupuis from Tilbury
1 review Tilbury, ON
8/10

new windows

I recently replaced 2 windows,the installation was great no mess ,fast and efficient.The salesman that came to visit was very professional and informative.Overall a very great experience and would recommend this company.

Approximate cost of services:
$7,000.00
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Ed Kalbfleisch from Orillia
Ed Kalbfleisch from Orillia
1 review Orillia, ON
9/10

New Windows

We love our new windows, particularly this one which gives us a clear view of our garden and backyard while sitting at our kitchen table. The installers were fast and efficient. The cleanup job was more than satisfactory 0.jpeg

Approximate cost of services:
$13,400.00
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Ann Pallett from Kawartha Lakes
Ann Pallett from Kawartha Lakes
1 review , ON
10/10

Installation of windows

I was most impressed buy this company. All personnel from the salesman to the installers were pleasant, courteous, hard working, paid excellent attention to detail, careful, and cleaned up perfectly. In general I could not have asked for better service. I would especially like to thank my installers.

Approximate cost of services:
$28,000.00
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Roger Gripton from Port Mcnicoll
Roger Gripton from Port Mcnicoll
1 review Port McNicoll, ON
10/10

upgrade windows

Sales representative and his presentation was very thorough and informative. Windows were installed in less than a day and a half, clean up was excellent, installation crew was very professional. Highly recommend this company.

Approximate cost of services:
$15,000.00
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Shirley  from Belleville
Shirley from Belleville
1 review Belleville, ON
10/10

Windows

We just recently got two new windows from "Landmark Home solution", couldn't be any happier, they are beautiful, we got them in may, and what a difference, (our main window that we got done, which was our living room window), has made a difference in the living room, has cooled it down, and opened our living room up! Our sales guy was nice, and the installers were great, very professional, not much of a mess, and cleaned up after themselves, I would recommend " Landmark Home solutions", to everyone!!! I'm still getting comments on my windows :)! Im gonna have to put this review on hold, things are falling apart, and Landmark hasn't got back to me!

Approximate cost of services:
$5,600.00
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Mike Domony from Chatham
Mike Domony from Chatham
1 review Chatham, ON
10/10

Replacement windows

From initial quote to additions and changes we had great service from all the staff with this company.

Like many it started with a cold call that just happened to be well timed. My wife had been asking about getting new windows for some time so I accepted the offer to come and get the quote done.

Kevin came and did the initial measurements and quotes for the different quality of windows they offered and we made our selection. He helped by explaining the difference between a "frame-in and a "frame-out" replacement. This difference affects the window trim. A follow-up booking for final measurements was made and then just the wait on the windows.

During this time I made the change of adding a window in the garage as well as changing from paint grade to stain grade wood trim. There were no problems for either.

The install date was set and John and Connie came to do the work. They were a delight to work with (they did all the work). John put up with my jokes and Connie kept the place clean and tidy. They were both great to speak to and John was accommodating of the last minute (that day) trim changes I made without a fuss. John also took the time to explain, in greater detail, the "frame-in" versus "frame-out" which helped me to understand the process after seeing it in progress.

Initially I had planned to be there throughout the work, being a little concerned of having strangers in my house. Almost immediately I felt comfortable with them and was able to go and run errands and get lots of other work done.

Connie noticed a small flaw in one window (looks like pen on the inside of the glass) and advised it would be replaced.

The windows look great. The trim neat and tidy. The place was left clean and neat.

I read all the other reviews and no doubt some people didn't get the service we did. I had done my on-line research after the call and found this company had one of the best BBB profiles for this industry.

Clearly people make the difference. Kevin our initial sales guy did a great job and took the time to explain. I missed the final measurements but my wife assured me it was on time and polite.

Finally the installers, John and Connie, you need to clone these two and likely the problem comments would disappear. On time, neat, polite, accommodating, helpful, and pleasant to be around.

Based on my experience I would suggest Landmark for your window replacement.

Approximate cost of services:
$22,000.00
What could this company do to improve their services?
They need to get someone with some training in customer service who will doing the replies to negative comments. Arguing with people over the internet doesn't work. Potential customers don't want to see it thrown back at the person who made the negative comments. They do want to see what Landmark did to make it right, or explain. Explanations should not have exclamation points!! It makes you look petty. These comments are not a personal attack, so please don't let it change your style of reply. Have a look at what several hotel companies do on the Expedia website for examples. Also someone needs to use the built-in computer spell checker and watch for the those really long run on sentences as the people reading these and paying the big money for Landmark windows can and do read them and expect more from the company even in replies to comments and as you can tell this was one of those long run on sentences that I mentioned and should not happen. Thanks and have a great day.
Any advice to offer fellow homeowners facing a similar project?
Check BBB, on-line reviews and make sure they are comfortable with the job being done. Get additional quotes if needed. Landmarks prices are at the top of the industry and because of that people expect a great deal and frankly given the prices should get it.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Landmark Home Solutions

Landmark Home Solutions have been supplying comfort and peace of mind to homeowners across Ontario since 1987. We’re proud to offer one of the most energy efficient windows available on the market today that offers homeowners a significant return on investment all while being backed with the strongest warranty in the business today!

We’re part of the Canadian Standards Association (CSA) and the Better Business Bureau, and in all the years we’ve been in business, we’ve never had an unresolved complaint. We’re members of SAWDAC (Siding and Window Dealers Association of Canada) and make sure that we meet their membership criteria, code of ethics and sign an ironclad five-year workmanship guarantee statement.

We’re also proud to say that our windows are Energy Star certified. As you probably know, the international Energy Star symbol is a simple way for consumers to identify products that are among the most energy-efficient on the market. We also offer financing through TD Canada Trust, ensuring that our customers have a trustworthy partner too.
Based in St. Catharines, Ontario,

Landmark Home Solutions is proud to represent our Canadian heritage in all that we do. Our windows are made right here, so you know you’re getting the best quality windows in the world.

CATEGORIES
Windows & Doors Installation & Service and Gutters & Eavestroughs
PRODUCTS
Factory Direct Energy Saving Vinyl Replacement Windows, Entry doors, Patio/garden doors, Eavestroughs, Eavestrough Protection Systems, Green Energy Attic Barrier
SERVICES
Manufacture, Sales, Installation
BRANDS
CSA & Energy Star Approved Custom made Factory Direct by Landmark Home Solutions
STYLES
All makes and styles. Landmark Home Solutions can accommodate all needs and styles in any type of window required
SPECIALITIES
Landmark Home Solutions specializes in providing homeowners across Ontario with custom made, fully lifetime warranted energy efficient windows.
WEBSITE
http://www.landmarkquality.com/
YEAR ESTABLISHED
1987
NUMBER OF EMPLOYEES
160
PAYMENT METHOD
Financing (including 0% interest & no payments for a year) Cash, Cheque, Visa, Master Card, AMEX
MEMBERSHIPS
BBB, Siding & Windows Dealers of Canada, Energy Star Partner, Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime Non-pro rated
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