Can Do Fence & Deck

Ray, Thank you so much for sharing this. There are natural properties of wood that cannot be controlled and these can and do cause issues with gates and alignment. Technically the natural wood behaviour that causes this is not under warranty since it is not a workmanship issue but rather caused by natural properties of lumber used for outdoor construction such as fencing. We use select, grade 1 lumber but that has little to do with the properties causing this.

Having said that, our 5 Year Warranty is solid and based on critical factors such as detachment or post lift (See Website for Warranty Information)

At the end of the day, our Customers are important to us and to me personally. This is what whenever
a Fair and Feasible request is made by a customer if we can assist, we do.

I appreciate you taking the time to post your experience working with us.

Respectfully,

_____________
Alon Zamdvaiz
Director of Sales
CAN DO Fence and Deck
____________________

Call / txt (416) 989-3934
Email: alon@candofence.com

I appreciate you and your group working with us and putting your trust in CAN DO Fence to complete your project.
Always great to hear when we have met our customer's expectations, especially, in a challenging time and environment we all find ourselves in today.

Best to you and yours and thank you from Our CAN DO Family to Yours.

_____________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Grateful for the feedback and glad we could resolve your Warranty Claim satisfactorily. We always do what we can when our customers have issues when fair and feasible.

As I always mention during meetings and is industry standard, natural wood behaviour does include, splitting, warping, twisting and is not a workmanship issue but an unfortunate natural property of lumber particularly lumber used outdoors. Although this is not under warranty due to the nature of wood and would be excluded from any provider including HOME DEPOT Installs and other big box stores...We always do what we can when our customers have issues when fair and feasible.

When a post twists it can cause a section to detach (although the post twisting is not under warranty as it is natural wood behaviour) the side effect of the detachment is of course something we shore up for our customers.

From the entire Team at CAN DO Fence... Thank you for working with us and glad we could resolve your issue!

__________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Vincent, Appreciate you posting a summary of your experience working with us.

Although we use select or no 1 grade lumber this has little to do with the natural properties of lumber.
As natural wood behaviour and properties include, shrinking, warping, splitting, twisting etc... This is something that occurs and can cause issues not due to installation or quality of workmanship but simply due to natural wood behaviour and properties which are largely out of any installer's control. Furthermore, it is all outdoor lumber that is susceptible to this and even Cedar would share similar properties and behaviours.

Warranty Exclusions that are Industry Standard including from HOME DEPOT or any other big box store Installation departments would include items such as this as technically if a gate is jammed due to a warp it would not be eligilbe for a warranty claim.

Having said that In or Out of Warranty when it comes to Our Customers we do all we can when a fair and feasible request is made to remedy the situation.

Although Warranty is meant to cover 'Lift / Lean of Posts' or 'Detaching Sections' we do our best to adjust gates when requested and take care of our customers as best we can when fair and feasible.

Glad we resolved your issue to your satisfaction and once again thank you for sharing your experience.

Sincerely,

_____________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Mark thanks so much... Good working with you and your group of homes and neighbours in Vaughan. We really appreciate your working with us to get neighbours organized and reach some absent homeowners so that all could fairly share costs!

That is always the most time-consuming. As long as we have all the relevant information we need

Customer Information, Registered Land Surveys and Clarity regarding who is participating we can always get the job done right and on time!

Thank you again and I hope you and neighbours enjoy the barbecue season!

_____________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Great to hear from our customers past and present... I look forward to working with you again and bringing you in to our Return Customer Community!

Many Thanks,

_____________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Asim,

We appreciate you sharing this and thank you for giving us a chance to work on your project. We are glad the results met your expectations. We are committed to our customers and we always strive to do the best possible job we can ... We are grateful to all our customers and their feedback both positive and negative as it allows us to improve what we do every day.

What differentiates us is that when an issue arises from time to time we are willing to help our customers whenever fair and feasible.

We always are upfront and honest about our 5-Year Warranty (all notes on our website) but in Warranty or not we do our best whenever fair and feasible to help our customers whenever we possibly can.

Thank you once again from the Team at CAN DO Fence

_____________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Thank you for working with us and we really appreciate you sharing your experience. Not all projects are seamless however we always deliver a solid product at the end of the day and have the decades of experience with the permanent staff members on our Team... We are all In House and all committed to one mission which is to deliver for our customers. These types of experiences motivate us to work as hard as we can every day to ensure we meet our customer's expectations. We appreciate you.

All the best to you and yours,

_____________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

We are grateful for you taking the time to post such a detailed account of your experience. In our 21 Years of experience, it is always groups of neighbours getting on the same page that is the most time-consuming part of the process.
Ultimately neighbours must work together to organize and cooperate so that all can share costs fairly.
We do all we can to facilitate this by providing detailed accurate support material and working with group to answer any outstanding questions or concerns.

Once all are on the same page and we have the information required to move forward we can take it from there!

With our

In House Specialized Teams made up of our;

--> Post Crew Team
--> Concrete Truck Crew
--> Fence Install Specialists

We can complete any project correctly and efficiently.

We know you and neighbours will be able to enjoy your backyard season in privacy and security and wil have this peace of mind for decades to come!

Thank you for working with us from the whole Team at CAN DO Fence !

Sincerely,
_____________
Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com

Great to work with you on this project. Glad we could get this project done for you quickly and efficiently. We have experienced staff and Project Manager Samer Karadsheh is always up to date on local by-laws, can determine property lines using official registered land surveys, and always able to advise customers professionally.

Once we sent you pricing and all details to review you were decisive and ready to move. which we appreciate and that allowed us to prioritize this project.

We generally need clarity over quantity and once we have all information needed we always prioritize ready to go customers who have all the information required to fulfill the project requirements.

On behalf of our whole CAN DO Fence Team we are glad you can enjoy your Backyard & Privacy.

Thanks for working with us!

Sincerely,

Alon Zamdvaiz
Sales Manager
CAN DO Fence and Deck
____________________

Sales Office: (416) 630-DECK (3325)
Mobile: (416) 989-3934
Email: alon@candofence.com