Protech Gas Fitting & Plumbing

My Empire DVC-35-1SPP garage furnace had a thermocouple & piezo lighter failure after 9 years reliable service. As I’d originally purchased the furnace from Protech, I contacted them to arrange service => Darlene (office) & Jesse (gasfitter tech) were both great to work with and got the furnace restored on the first visit. I’d like to see improved parts availability for this brand as it took ~ 5 weeks for the thermocouple to arrive from the U.S. => good thing that it was May and not January.

High quality product with an 'all-in package" at exceptional price point. FYI. I did my research and Protech Plumbing was almost $1000 dollars less than competitors for identical unit, services and included city inspection scheduling and fees. We literally had only four things to do: 1. Schedule onsite visit for work scope and estimate cost; 2. Schedule day for work to be completed: 3. Be at home the day after, for City inspector to confirm excellent work done to City code. 4. Pay Protech Plumbing INC. exactly as identified on work quote. No surprise costs. . VERY professional service team that delivers timely, accurate, respectful services. KUDOS to DARLENE in administration who was extremely friendly and prompt with scheduling dates/time (based on my needs) for estimate and work visits and answering all my questions and KUDOS++ to JESSE who did the actual onsite installation. He was friendly, prompt, delivered professional services (knowledgeable of unit, an experienced professional, up to date on City codes etc.) and left work site tidy and clean.
We are Happy Happy Happy !!!

I've called in Protech a couple of times in the last few months. Once for my garage Hot Dawg heater and then for a plumbing problem. Both times the service was excellent. First off, the people in the office were really helpful in setting up the appointments. Both technicians did a great job and were really thorough in making sure the problem was fixed. In both instances we only paid the call-out charge.

On time, professional, clean and tidy install. Would highly recommend this company for garage heater installs.

Protech is a very competent and professional gas fitting company. Sterling and Jesse were very efficient, punctual, and hard working. They followed Covid protocol and I was impressed with all staff’s work ethic. Darlene in the office is excellent and helped me understand the process of getting two fireplaces installed. We love our new fireplaces. I highly recommend Protech! Tracy

Sterling did a very neat job installing the gas line, arranging for the inspection, and then returning almost immediately after the inspection to have the final hookup done and ensuring everything was working as it should.

We have been very impressed by Protech services, from the site inspection to the completion of our renovation project.

Darlene has shown excellent communication skills; Sterling and Jessy have been very professional and effective in installing these units: their experience is amazing and they were able to answer all the questions and offer winning solutions. We highly recommend Protech Plumbing and will absolutely use their services again for a new project!

F
NW Calgary

I have used Proteck several times for different projects and they have always been on-time and professional. The tech that they sent out is very knowledgable, polite, and goes over and above what is required of him. I will definitely recommend this company to anyone that needs gas work done. It is a pleasure doing business with these people.

When we contacted the company for a quote regarding a new gas line for our barbeque, we appreciated the quick e-mail response which included a pdf file outlining in detail the total cost of the job. In contrast to another company we had contacted, the cost appeared to be very reasonable. Once we decided to proceed with the work, an appointment was scheduled very quickly and the work was completed in less than a week on time, on budget and to a very professional standard.

Protech installed a garage heater for us. They were on time, very professional in workmanship and cleanup. I would recommend this company for any gas/plumbing needs.