We are very dissatisfied and unhappy with the work done by Professional Roofers. We use the roof as our deck. The way your work was done means that we have to sit now on our deck full of puddles.
Your salesman Alfredo showed us pictures of a perfectly flat and smooth roof finished with Spray Polyurethane Foam and assured us that this is the best for our needs. The roof was finished on 29th November at 7:00PM and it was too dark to see how smooth it was. Next day was raining and I found out that there are two large puddles, about 2 feet in diameter, and many small ones.
I sent a photo of one of puddles to Alfredo. He told me over the phone that water standing on the deck “is normal”.
I sent a photo to your Quality Control person, Fernando Galeano. He sent me a message: “I was on your roof and I couldn’t see any problem with it”
Yet, I don’t consider it normal and consider it problematic that our deck is full of puddles after rain. Not only are they getting full of dust and look dirty, but in summer will provide a perfect place for mosquitos, a situation that may endanger our health.
I hope that there is some liquid Polyurethane that you may fill the puddles so the rain water can flow down the slope, and that you will rectify the situation when the weather permits. The present state of the finished deck we find unacceptable, particularly at the price of over nine thousand dollars.