- Approximate cost of services:
- $25,000.00
- Company Response
Dear Mike
We don't claim that things don't happen. We all know in renovations things can and will happen.
We do however remedy challenges ASAP. In your case the lead time for manufacturing was 8-10 weeks, plus the 2 weeks to manufacture new drawer fronts. In checking with the service department, your fronts were installed on the 16th day. Keeping in mind that these were replacement fronts and you had full use of the kitchen during this time.
We cannot say for certain, but two weeks to wrap up all warranty work and not cause any project delays is reasonable in the industry. Had any issue come up that might have impacted project timelines we have the capacity to manufacture new parts overnight.We hope you enjoy your purchase for decades to come, and we look forward to tending to any of your needs throughout this time.