Barbeque Pro Inc.

I have an old wood burning fireplace that hasn't seen use in a decade at least. I wanted to know if it was in good enough shape for occasional use. I explained this in detail to the salesperson, who assured me a proper examination is a service they can provide. A technician showed up, but was at a loss as to what he should actually do. He thought he was coming in to clean a fireplace, but since the fireplace hadn't been used in years, he had nothing to do, but of course I was still charged the full fee. The only help he was able to provide was a list of items I would need to buy to operate a wood fireplace, a list I could get for free by googling for five minutes. Essentially, the salesperson who set up the appointment was busy selling me a service I didn't need, despite getting a very clear description of what the issue was and which services were required. The fact that the service I needed was not what he was selling did not interest him at all, his only concern was extracting some money from my pocket. Taking advantage of my professed lack of knowledge in this area was fundamentally wrong. I would not recommend working with this company, because their main focus is taking your money rather than meeting your needs.

From the time I contacted BPI, they had been fast, efficient and professional. Our fireplace works better than ever and the tech ledt the area clean and replaced the logs as they were meant to be placed for optimal heat. He went above and beyond while being very affordable. My husband is very impressed. Would absolutely use and recommend BPI again.

Christian was very careful, helpful and professional. He diagnosed the problem quickly and had a solution ready to go. Excellent service and prompt efficient billing procedure. I would recommend BBQ Pro. They also service our outdoor BBQs.

Very pleased with the Service. Mike arrived on schedule, and thourghly cleaned the fireplace, removing logs and embers, checking gas supply and pilot light, vacuuming, interior, and cleaning brass. Looks great !
Deb and Chris in Markham

First time customer - Brian did a great job of cleaning the BBQ, had some minor problem getting it to start after cleaning which was rectified by a service tech shortly afterwards. Very satisfied with my overall experience.

I am very pleased with the service provided. The technician's work was completed efficiently and to our liking, thanks!

Was assured that exterior surface rust on my S/S Crown Verity BBQ would be addressed when I booked the job. Crown Verity recommended these guys. The tech. had only degreaser with him to tackle the rust which had no affect at all. I was left having to polish out the rust off the stainless steel after he left with Flitz product. This worked wonderfully. Company promised a scant refund of 15% for my efforts which has not happened. I would not recommend or use these guys again. Easier and less frustrating to go on line and learn how to give it a professional clean yourself and just set aside a couple of hours on a weekend.... and do a better job in the end.

Gas fireplace was not working. Suggested a good cleaning first. Still not working correctly. Found a small crack in the burner. Said they would call last Monday or Tuesday. All I got was the bill for the cleaning. Maybe I need to go elsewhere for a prompt repair

Professional on the admin side - estimate, booking appointment and billing all done quickly.

Courteous and knowledgeable tech on site. Fireplace glass and interior looks like new!

Found this company on Homestars; they were quick to provide a reasonable quote, to schedule an appointment and do a good job. Thew gas-licensed installer took the time to provide additional help and advice on BarBQ maintenance.