Inner City Moving

I had a really bad experience using Inner City Moving. Paul was ok for responding to my emails and phone calls before the move but that changed after the move was complete. Here is a list to point out how bad the move went.
1. His employees showed up in a U-Haul truck for the move. I thought I had hired a professional company that had their own trucks.
2. We have 3 matrasses, one bed base. All of them were put in the truck without covering them with a blanket. All of them were filthy and very dirty from sliding them in to the truck. All 3 matrasses are high end, not cheap ones.
3. An office desk is broken
4. One of our wall pictures (nice piece of art) was not covered with a blanket. Luckily it did not get damaged
5. Our washer has a big dent and big scratch on it. It is a high end Maytag washer.
6. The moving was 6.6 km apart and Mark said they would not charge for the second trip but in the end I paid for all the hours they spent on the job
7. Before the move Paul mentioned that his guys eat on the road while driving from the old address to the new address. It is a 6.6 km distance between the 2 addresses and the first run took them 1 hour form leaving from the old place to the new place. They called me 3 times for directions and our new place is easy to find. They did not come prepare with a map/gps. They told me that they got loosed.
8. I notice that Paul’s employees were not properly equipped. When they were handling the appliances by hand I asked if they did not have the proper straps. Mark said “our boss is too cheap so we use brute force”. When I called Paul after then he said that his truck broke down and that the equipment was not moved over to the U-haul truck. Later on in another call Paul said that he did not have equipment
9. They did not bring any tools and I had to provide my tools for items that needed to be taken apart.
10. I had them move my winter tires and they put one of them on the fridge without covering the fridge with a blanket. Another one was put on the range which damaged one of the elements. Both the fridge range had black tire marks on top and finger prints all over them.
11. Twice I overhear Mark saying that he had too much Budweiser the night before
12. We had some window coverings disappear on the moving day but I don’t have proof that they took them. I can only image that they did.

Paul’s employees did a really bad job at handling our belongings and it was obvious that Paul’s employees receive no training whatsoever unlike his website claims. Granted that they worked very hard on a hot summer day but that does not make up for the lack of training. After multiple emails and phone calls Paul finally sent out a cleaning company (over a month after the move) to clean our matrasses. The cleaning company did a good job. Before sending out the cleaning company Paul had the nerve to ask me if I would pay them and he would reimburse me, to which I said no. Paul promised to email transfer $100 for the washer damage which took almost another month and a few emails and follow up calls. At that point I did not care for the $100 but it was a matter of principal. Paul refused to acknowledge all the other damages I have pointed out. I would never use Inner City Moving again and neither do I recommend them to anyone.
**Update Nov 22 2012
I just notice Paul's response to my comments. I could go on and write a long response but instead I will let you, the consumer, choose whom to believe.
btw...our washer is 3 years old and it fits very well trough the door...oh my I had to laugh when I read Paul's response :-)

Let me start by saying I have used Inner City Movers before and had no issue but my most recent encounter has ensured that I will never use them again!!! I booked with them on Friday August 10/2012 for today Tuesday August 14th at 3pm. On booking I explained that I was booking for my office as we had to move various items from our showroom to a trade show. I explained that it wasn't a big job but that we had about 4 rolling racks and a few boxes and chairs. I spoke with Paul again on monday when I attempted to get an earlier time but I was told that was not possible, I then confirmed for 3pm on Tuesday Aug 14th, I even sat on hold while the owner went through his appointment book, he assured me again that I was confirmed.
Ok that brings us to today when Paul now calls me at 2pm to tell me some excuse about he has a problem with one truck and somehow in this day and age he can't reach the other 2 people working on his other truck. He offered no solution and after realizing that he was deeply impacting my business he told me he would call me back as he was going to try the other guys on his truck. After an hour of not hearing from him and it now being 3pm our agreed upon time, I called again and got no answer. I called 2 other times from my cell phone and got no answer. I called again from my office line and still no answer. I called again not even 2 mins later from my co-worker's cell phone and lo and behold he picked up the phone. He gave me some lame excuse about both workers not having a working cellphone. I again asked what the status was and I was told that he was 5 mins from the job site and that he would call me back in 5 to 10 mins. Almost an hour passed when I called again and got no answer. I then realizing that these guys were leaving me high and dry when they full well know that I had to be at a trade show. These are extremely important in my line of work as they come about twice a year and 60-70 percent of the year's business is done there. Now this companies unprofessionalism and lack of organization and good business practices was going to impact my business directly in a serious matter. Finally the owner calls my office at 4:45 to inform me that he is at Dufferin and Hwy 7 and will not be making it today and that renting a U-haul is a better option as the young man working in the office told him we went to go look at a U-Haul since this guys was now 2 hours late and not answering my calls. This guy offered no resolution or even apology. This company disgusts me and I will never use them again and I will do everything in my power, including telling my friends at City TV and CTV about the horrible business practices and terrible experience I had with INNER CITY MOVING. I implore anyone reading this to NOT use this moving company!!!!!

I chose Innercity because a friend recommended them. We were moving a four bedroom house with a lot of stuff - we'd lived in the same place for 10 years so we had a full basement, garage and shed in addition to the usual furniture. It was very daunting to move all that stuff from Collingwood to the city. PLUS we had to move the stuff to storage for a couple of days as we couldn't take possession of our new house right away.

Without Paul and Innercity Moving I don't know HOW we would have managed it all. Paul organized us all! He went through the whole plan when we booked with him and then called a few days beforfe to ensure we were ready to go.

We weren't as ready as we'd planned on the day, but again, Paul whipped us all in order. He provided packing supplies, blankets, bubble wrap and wardrobe boxes. Covered the carpets so that they didn't get destroyed. It went as well as possible. It was a long tough day but he and his movers kept going and were friendly, polite and hard-working. I really appreciate the job they did.

He arrived with our stuff in Toronto on time and he and his team were so helpful with setting things up. The beds and all the other things they had dismantled were properly set up in our new home.

I truly appreciate Innercity Moving and would highly recommend them, especially if you have a lot of stuff and a complicated move like ours was. Moving is a a lot of work and is so difficult, but I really know it would have been worse without Innercity moving.

Thank you Paul, Andre, Malcolm, Noah and Alfie!

Choosing Inner City Moving was a terrible decison. The packers were very late and they did not pack our whole house, as they were contracted to. They did not pack things properly and we had broken belongings. The could not write English and so we do not know what is even in the boxes. The movers were late, banged up our furnature, and tossed around boxes of glassware like they were boxes of books. They did not put the boxes in the rooms they were marked for. They threw the furnature and boxes into the room leaving no space to move, and with a total disregard for our things. They expected to be fed all day. They did not fulfil their contract and then proceeded to charge us much more than the quote was. We payed for paking supplies and the materials were used boxes. The worst experience. Moving is not fun and using this company made it much worst. I would never, ever use this company again.

Thank you Mr. Paul at Innercity moving for moving my parents last month. My parents don't speak English too good, but they said you was very nice and professional, and your price was affordable.

Thank you again

Patrick lee
From Singapore

Good Company. Can't said nothind bad about them. They move my office and my house in Toronto to Brampton they did both at the same day and i'm so happy for the everything they did.
Thanks for the great job.