Furnasman Heating and Air Conditioning

Friendly tech ascertained the nature of the problem from my description of what was happening. Fan would start but compressor would not. Changed cap, gave unit a bath, checked refridgerent level. I am now cooling!

Service and installation 10/10

Follow up and clarification on questions and concerns post-installation. 0/10

I had a new furnace and air conditioning unit installed in January and April 2021 respectively. I chose Furnasman due to excellent service received in the past, regarding ongoing maintenance.

As always, the service and installation technicians were extremely courteous, respectful, and committed to customer service throughout the installation process.

Trying to obtain answers to some clarifying questions was a very different story.

Specifically - issues regarding incorrect warranty registration (done by Furnasman), follow up electrical work, and information regarding an issue with my hot water tank which was identified by an installation technician.

Over the course of two months, I sent three emails to the sales representative requesting information and clarification on these outstanding items. Finally, I tried calling him directly, and left him a voice message. I received no response or acknowledgement of my calls or emails.

Next - I tried to contact Furnasman directly, on a weekly basis, leaving voice messages asking someone to call me back. After about six weeks of leaving these messages, I sent an email to the manager (approximately ten days ago). None of these attempts at contact have been responded to or acknowledged.

Finally, today (June 21) after leaving yet another voice message requesting assistance, I received a call back . After two months of emails and voice messages, my questions have finally been answered. It only took a few minutes so I am at a loss as to why it took so long to get answers.

No apology or explanation was given for the delay or lack of response.

That is why my rating on customer service post-installation is 0 out of 10.

Thank you again for the excellent work technicians and telephone personnel !

Prepaid A/C maintenance and Hot water tank diagnosis. Employee was friendly and provided options for repair and or replacement . I made a decision to replace the Hot water tank. Employee very knowledgeable and good replacement price. Happy with the results.

During a minus forty cold snap, the furnace started making a new noise. We definitely didn't want it to fail at those temps! The tech who arrived - Shawn S - worked diligently to ensure there were no parts about to die, that both stages were being achieved, things were running in their recommended parameters, etc. Ultimately: we were assured our furnace was running well, and there was no fear of imminent failure.
Ask for Shawn by name!

Was very pleased with my service guy he was friendly and knowledgable gave me his honest opinion of what was wrong and explained everything in a professional manner . Very Pleased !

I am very happy with the service maintenace that was performed by Shaun C. Very knowledgeable, patient and very friendly. It was a pleasure having him assist us with our furnace maintenace. 5stars for your service Thank You! Happy Holidays!

What great service! Service was incredibly thorough, including explanations as to what was being done and why. Shaun was extremely friendly and polite and I felt very comfortable with him in my home - wearing a mask for Covid safety and appropriately distanced while we talked. My furnace is now humming a happy tune and just in time : ) Thank you!

We had our furnace serviced today by Furnasnan. Quick efficient service. Knowledgeable and friendly staff. The price is also right. Our cost was higher today because we purchased a protection plan for our furnace and A/c. I highly recommend this company.

I Called for a furnace repair. Technician arrived & knew right away what the problem was. Issues and plan well explained. Reasonable price. Overall, good service from well trained professionals!

Over the years I have had Furnasman do work at my home and have always been pleased. This last December the hot water tank needed replacing and I called Furnasman. They were prompt and replaced the hot water tank. Hydro checked the work and found an error. Upon being advised Furnasman without discussion said that it was their fault and they would fix it, at their cost. Which they did. This is a company that truly stands by guaranteed customer satisfaction. I would and will highly recommend them.