I have used Oliva's service twice now, for cleaning carpets and furniture. They were excellent, and I couldn't be more pleased. I recently made another appointment for carpet cleaning, phoning them on Tuesday, Sept. 13th. I was told the present week was full, but I could choose any date in the following week. I booked for today, Tues. Sept. 20 at 11:30. By noon they hadn't arrived so I phoned to find out about the delay, and was told my appointment was for Sept.27th. I believe that we had both confirmed the 20th, as I had no reason to wait another full week. As mistakes can be made by either party I would like to suggest that you make a follow-up confirmation by e-mail, or a phone call before the confirmed date. This would save a lot of aggravation.