Metro Wide Paving Ltd

I hired Metro-Wide to replace my asphalt driveway (28 years old) with new asphalt, and to add patterned concrete curbs and a new landing to our front porch. I was pleased that they were able to take on the whole job themselves, as it seems many contractors can only do either asphalt or patterned concrete. They were professional from quote to finished project, and we are very pleased with the result. They even took the trouble to re-sod where the grass had been disturbed. It is exactly what we wanted. A good family-run business, they seem to really care about doing a job they can be proud of.

Metro Wide was referred to us with high regard. We now understand why this company is so incredibly reliable and highly valued by their clients. They completed our front yard interlocking with such promptness and precision to our vision. Metro Wide took the time to consult with us and view different options that fit within our budget. There were no surprise fees. We are so grateful to have had this company work on our home! Thank you!

I hope this message finds you well. I am writing to share an alarming experience I have had with Metro Wide Paving Inc, a local paving company. It is of utmost importance to expose their unprofessional conduct, poor service, and lack of accountability to ensure that other consumers are aware of the risks associated with hiring them. This issue sheds light on a broader problem within the Canadian service market, where consumer rights often go unprotected, leaving consumers at a disadvantage in various industries, including house services, car services, and dental services.

In my personal encounter with Metro Wide Paving Inc, I have experienced firsthand the challenges faced by consumers when trying to safeguard their interests. Despite numerous attempts to address the issues I encountered, I have been met with dismissive attitudes and inadequate resolutions. This highlights the power imbalance between service providers and consumers, leaving the latter vulnerable and without effective means of protection.

The prevailing "forest rule" mentality in the Canadian service market is deeply concerning. Consumers, who should be the primary beneficiaries of these services, are often left in the lurch when disputes arise. As a result, there is a pressing need to advocate for consumer rights and establish mechanisms that ensure fair treatment, accountability, and the provision of quality services.

The Four Season Lake Problem: One of the main issues I encountered with Metro Wide Paving Inc is the persistent problem of standing water in front of my driveway. Despite Joe's initial agreement to address this issue, no action was taken during the one-year warranty period. Whenever it rains, a small lake forms in front of my driveway, making it extremely inconvenient for walking and potentially hazardous for winter ice. I invite anyone considering hiring this company to visit my driveway and witness the ongoing problem for themselves.

The Garage End Flooding Risk: The garage end of the driveway has been paved much lower than it was originally. This lower elevation creates a significant risk of flooding when heavy rain occurs. The workers did not use proper machinery to compress this part of the driveway, resulting in a noticeably soft surface. Due to this concern, we have refrained from parking our cars in the garage to prevent exacerbating the issue. Unfortunately, during a recent heavy rainstorm, a few drops of rainwater managed to seep into the garage, accumulating up to two meters deep beneath the roof.

Tree Tank Elevation Issue: I explicitly communicated my concern about the excessive height of the edge brick near the tree tank to Metro Wide Paving Inc prior to the paving process. However, they disregarded my input and proceeded to install the asphalt at an elevated level. The workers, who happen to be family members of Joe, provided a false explanation, claiming it was done to prevent dirt from escaping the tree tank. This reasoning is untrue. In reality, they used a base line to mark the border with the neighboring property, resulting in uneven levels. During the removal of the old asphalt, they simply followed the line without considering the need for a consistent level. The result is, this part of the driveway is higher than the garage entry. I encourage readers to visit my garage and witness the subpar workmanship firsthand.

Lack of Accountability: I have made multiple requests via email to Mr. Jeo, who expressed a preference for phone conversations. However, he tends to make promises during these phone calls and later denies or disregards them. It is evident that his words cannot be relied upon.

I kindly request your support in advocating for consumer rights and sharing my experience as a cautionary tale. While I am not yet exposing the email correspondences, I am willing to provide additional information, interviews, or any necessary support to contribute to this important discussion. Together, we can initiate positive change that benefits all Canadian consumers.

Thank you for your attention to this matter. I eagerly await your response and the potential opportunity to share my experience and insights with a wider audience.

Sincerely,

Sihai Chen

These guys are great, from Joe, to Max and Jason. They are very accessible, accommodating and fair when dealing with customer.

Called Metrowide to quote a job. They came out quickly and provided a detailed explanation of the job they would do. Jason was knowledgeable and answered all my questions. I signed the contract and a few weeks later job was done. No hassle, no concerns. I recommended them already to other family members and will do the same for the future.

I had a small area for paving that was difficult to access. Jason walked me through the specifics of what the driveway would look like, and it turned out exactly as described. Great customer service. Would recommend.

Joe and his team are a great bunch of guys and he is like a good friend now. They did an excellent job on my driveway. I recommend them 100 percent.
John P.

We met with several companies when planning our driveway replacement. MWP's pricing was competitive with everyone we spoke with but the service and personal approach were far superior.
Jason visited and not only took measurements and provided pricing, but took time to survey the street and neighboring property conditions to plan the optimal approach for the job (with regards to sloping in such a way to provide optimal drainage and protect our home and property)
More impressively, he took the time to describe the plan, as well as details of the materials which would be used in such a way that I was extremely confident moving forward.
The driveway installation itself was quick, careful and competent. The crew were extremely professional and the finished product is lovely. I could not be more satisfied and have recommended the company to friends in the area on more than one occasion.

After doing a lot of research, meeting with various landscaping/paving companies and a referral from a friend, we decided to work with Metro Wide Paving and without a doubt, this was the best decision. From first contact with Benny, who is incredibly professional, patient, respectful and prompt, to quoting and completion of the project, he is by your side ensuring you are comfortable with everything. Then theres the highly skilled crew that come out to do the work. Ryan and Joe came to do the landscaping work and both are genuinely great guys who care about your project as if it was their own and to me this was the most amazing attribute they have as they really take pride in what they do. Dont let Ryans youthfulness fool you because he sure knows his stuff. We had initially planned a design and Ryan provided some other options which we are so thankful he did as they were much better than ours both aesthetically and functionally from a water drainage perspective.

The paving crew was quite large and so they were quite efficient. You can tell they had many years of experience as they maneuvered the large equipment on our residential street with ease.

Unlike other companies we worked with in the past where the person who quotes you is never to be seen again Benny was there every step of the way when we needed him and his follow up is impeccable. Benny is awesome!

The company is professional, honest, trustworthy, thorough, and reasonably priced, especially given the quality of work.

This is a family run business and you can feel it come through during the entire process. I am happy to have been able to refer them to others both for residential and commercial work. Everyone has been beyond satisfied as they continuously exceed expectations. We all highly recommend them.

Metro Wide Paving will take care of you throughout the entire process and even after the project is finished. If there are any adjustments needed afterward, they will take care of you. We are beyond happy with this company for helping us beautify our home. It truly completed our front yard and aesthetic look. Thank you!

Joe and his team were fantastic! They showed up on time and made sure the work was done to my satisfaction. I cant thank them enough for the great workmanship, friendly crew and overall I'm so happy with the overall look we achieved!

Looking forward to the next project with Joe and the crew!

Highly recommend!