Sears Carpet & Upholstery Cleaning

When my mother first contacted them, we were quoted approx. $105.00 for one bedroom, den, hallway and living room. The day of we were given a different price which was $215.00. Since we are planning thanksgiving dinner we had no time to call another company. The next day, two Dr.Pepper stains were not removed. Who can't remove a pop stain?! They sent someone else to add another solution to the stain and stains are still there. The payment was divided into cash and visa. Had I not checked my account I would not have seen that they had charged the whole amount to my visa, on top of having been given cash! Over all very disappointed. The only good service we received was the man I spoke to on the phone about being refunded my money.

They were late, no call, the office didn't seem to know what was going on. Sears clean my $10,000 rug on my oily garage door with out me know, my whole house smelt of wet dog for weeks. Every other carpet cleaning company Ive had takes the the area rug away for a week. NOT HAPPY!!!

I was wanting to get my carpet cleaned and after I saw two Sears home service vans in my neighborhood I thought they must be doing a good job and looked them up online.

I completed the form to request service only to find out that I was at sears.com, not .ca. Which meant I had to redo the form online. Not sure if it is possible to make sure .ca comes up first when searching for sears home services in canada.

After I sent in the form I received a phone call the next morning, which I thought was a very prompt response. Since we are in Lethbridge and they come from Calgary there were only certain days that I could book, but it worked out perfectly because the day I wanted was one of the days they were already in Lethbridge. I booked with the lady on the phone and didn’t think again about it until they called me to let me know they were on their way to my house for the service.

Mike B was the technician that came to do the carpet cleaning. He was friendly, fast, and very carful not to scratch our walls (we had just painted) I was very impressed with the work done. All of the tough stains were removed and the carpet looked great. Even my stairs which have had seven years of heavy traffic look new again!

Paying was easy. The whole process was really great, I would for sure go through sears again!

Unbelievable...30 minutes total to prepare and clean 2 cream loveseats for $300! At $600/hr I'll clean your furniture and take accountability for it! very patchy cleaning job looks worse than before it was cleaned. These did not appear this dirty before they were done - just thought they could use a freshen up. Sears sent out a cleaner again who showed up with a dirty cloth and a spray bottle and tried to convince me that it was wand marks and refused to re-do the job. He spent more time arguing with me than he did the first time to clean the couches. Sears called me within 10 minutes and said they would send out another inspector and if HE decided to reclean they would...if not they would refund me 1/2 the money - but I will still have a dirty couch. I will NEVER use Sears again for this...save your money. See attached pictures - its absolutley unacceptable. So much for customer service!

Sears was fairly organized and professional. It was a breeze to call them in and they confirmed it on the day. Timely arrival, but outside of that, I thought the actual cleaning wasn't the greatest.

Got Sears to come clean the carpets and they must have used some sort of old smelly water because after they left, the carpet smelled terrible. I ended up having to buy my own carpet cleaning and steam out the smell. Save your time and money and either do it yourself or hire someone else.

I called Sears to come and clean the carpets, the lady on the phone said if you can vacuum the carpets, it is better, if not, don't worry about it. The guy came and was yelling "the carpet is not even vacuumed so I will charge you 20 dollars for vacuuming"!!!! Another issue, they can't give you the exact time they are coming until one day before the appointment and they call after their office hours so you can't call back to talk to someone if you missed their call just leave a message! And of course, the stains didn't go!! I wouldn't recommend them to anyone

I called for an estimate to have an area rug cleaned. I was given a quote by phone which was erroneous when the guy came to look at it as it was a double sides carpet. (Indo persian style) Usually it would cost more to have it cleaned but the gentleman told me that because they had already quoted it they would honour that and not charge more. They were fast, efficient and very courteous. I am pleased with this service. The rug looks like new again.

they came on time to clean the carpets, they had good customer service and were polite and clean ,but unfortunately not all the stains were removed when they left. They were satisfactory.

they were very late with out apology. they cleaned the chair more throughly then the carpet. i asked about stain protection they had it but said they did not have the time to do it even though i had prebooked enough time for it