Dear Mr. and Mrs. M.
I am sorry to hear you were dissatisfied and did not live up to your expectations with the work QEW Contracting performed at your home.
We have always taken much pride in the work we do for our customers over the many years we have been in business.
We’re known for our exceptional customer service and quality of work. You can see from our reviews of our work and services that most customers are incredibly happy with QEW. It is also a vital part of our business that any issues raised by our customers are to be taken seriously. We have always strived to do the best work we can for our customers.
We were surprised to read your recent review in HomeStars.
When your bathroom reno was completed in 2018, you told us you were happy with the reno.
There were a couple small issues, i.e., shower door and countertop, but we addressed them to your satisfaction.
Regarding the staining of the stairs, we were told at the time the work was completed and paid for in full (early 2022) you were completely satisfied with the outcome of the work. So, once again, we were surprised to hear about your concerns.
I would genuinely appreciate it if you would kindly call me at 905 265.8860 so we can have the opportunity to discuss your concerns and to come up with a plan that satisfactorily meets your expectations.
Thank you. Saverio Patella