Home Depot Canada The

I came into Home Depot (448 Clark Side road London Ontario)The person who helped me was a really nice person. who explained that the dryer would have to be disconnected, by which I understood as unplugged, dryer vent disconnected, and moved away from the wall. No ware did it say that I had to dismantle the dryer first! The dryer was mounted on a stand, I thought it was one piece. The refused to take it. Being a holiday weekend Canada Day they were gone. Having an artifical hip and knee I would never have payed for this service, and would not have bought from Home Depot. Things not done, the four plastic screws put in in the driveway, not leveled in the basement. basically the machine was dropped off an they ran. Later when I called back I was lead to believe that the delivery company was coming back i did take it apart. four small screws an open the clamps. The problem was was how to get it off. only one way lift it off, knowing how this company worked I got it off, and hurt my back. Then to find out they were not going to come back. I made a huge mistake in trusting Home Depot and their delivery company!! It will never happen again

The install was a 4 day job. The installers kept delaying on day 3 saying they needed 20 mins more etc. They admitted that they wanted to spend the next day out in the sun. After they left I noticed baseboards were propped up but not attached. Many pieces were missing- like a whole section of wall. Quarter round was not brought to the site because they said it would not fit in their truck. When I complained, the fix-up day was initially a Friday, then changed to following Monday, then to the next Friday. I noticed that there were 2 places where the baseboard had not been reattached. When I pointed these out and asked for them to be done Iwas told by the installer that I was getting ridiculous.
They did not replace the cupboard doors in the hallway, or do the transition from hall to laundry room. They built up the floor so high with concrete that it is extremely difficult to open or close the front door.
I am 3xtremely disappointed in the work done, and feel that this business is happy to rip off its customers.
The job is still not finished: baseboard pieces missing, transition not installed.

We just purchased a lawn mower from Home Depot on Stone Church Rd.
We have made many purchases at many different locations both in Canada and in the USA from Home Depot.
Never have we dealt with two of the politess, nicest, very knowledgeable fellows as we did today...Aarun & Ben !!!
You guys made our experience one to remember!!
Home Depot keep bringing in these nice young people to work for you!!
Thank you
Pam & Paul
Your Mama's should be proud!!

My wife and I ordered a new counter top from Home Depot. Right from the start, we were happy with everything. The assistance with picking out the counter top, the delivery and the installation. Everyone involved was great. Couldn't be happier.

I purchased a can of paint during the rebate period. Ann was so helpful and passionate about her work that it made the experience easy and enjoyable.
The next day I had to purchase a second can of paint. I was not able to redeem the rebate. Ann again was so helpful in assisting me.
If you are looking to paint go see Ann she is very knowledgeable.

I bought new carpet for my rental condo I was selling. The staff selling me the carpet was great - fast, efficient, and my account was quickly charged. The installation process was not so smooth and when the job was done sub-standardly I contacted them immediately as they contract out their installs. Home Depot agreed the part in question was done poorly and contacted the installer who told me that somebody was going to have to pay more money to have it done correctly as per the contract and they would discuss it with Home Depot. After days of not hearing anything I called Home Depot directly to find out what they were proposing. They had no solution, had not been working on not solution, and were not able to tell me when they thought they would be able to come up with a solution. My complaint was forwarded on to another manager "Brian" and now it has been 4 more days and NO COMMUNICATION from Home Depot. They were fully aware of the need for this to be dealt with in a timely manner as the condo is up for sale and viewings were happening. I also bought a Whirlpool fridge from them 3 years ago and have had 3 service calls for, you guessed it, three different issues and I'm still not happy with it. Like prior reporters have stated, they won't give me a new one unless the calls are all for the same issue. I was planning on using Home Depot and their installation services to do some reno's on my own home - mainly the kitchen, bathroom, flooring, and exterior door. I most certainly will not. I won't be buying any more appliances there either. At the most, I may spend my money on some paint and garden rock, but even then, I'm not so sure I want to even do that at this point. Very disappointing.

DO NOT use HD for countertop installation services. The design team will give you one price and when installer comes in to measure they jack the price way up including several charges that were never mentioned in the store. We dodged this bullet and refused to have the countertops installed. We are still awaiting our promised refunded after the customer service rep stated "you were completely misinformed" Don't say you weren't warned

Terrible service. Delivery was to be January 9, 2017. I am still waiting for delivery 2 days later, after purchasing a fridge two weeks in advance of January 9 to allow Home Depot enough time to get the fridge and get delivery scheduled. Lots of finger pointing between Samsung, Home Depot, and the contracted delivery company but NO customer service.

Couple weeks ago or so, I got toilets fixed by plumber sent by this company. Issue has been resolved and closed. Everything is good now and we have no complain.

I purchased my washer/dryer from Home Depot in November, who outsources their deliveries to a company called ‘Logistic Specialty Freight’. Every time I was given a delivery date, they didn’t show up, and then whenever I called to reschedule I had to fight to get a date. This happened 6 or 7 times. I called Home Depot every time and they took no responsibility and just told me it was outsourced and to wait for my call. The Home Depot representatives were very unprofessional and even complained about how bad this delivery company was. Yet they still used them. I was so disappointed with their lack of accountability. I paid for my appliances and it was Home Depots responsibility to ensure they made it to my door. I am lucky English is my first language because if I wasn’t able to navigate this system I would still be waiting for my appliances. I asked for home depot to send out a new set via a different company and I was told they were already picked up from the delivery company and I had to wait. Yesterday my appliances finally made it to my door 7 hours after Home Depot sent the "my appliances were on their way and we were the next delivery" call. After numerous complaints I was sent to a “resolution specialist” and I was told a resolution manager would be calling me. I am still waiting for this call. I have never had to deal with so much incompetence before in my life, both from Home Depot and the delivery company. I will never be shopping at Home Depot again.