An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Hi Brett, thank you for your review. We always appreciate feedback and constructive criticism to help us ensure everyone's moving experience is stress-free and top-notch! Our Vancouver Location is our administration office, and does not carry moving supplies. As we have grown, we have needed a larger facility. Seeing as you used our service in 2011, you should be aware that you were charged travel time then too. We provide service throughout the lower mainland, and no matter where we are - it is standard. We apologize for any miss-communication, and please feel free to contact our office to discuss the 30min lag from the wrong address. - Mark H. 604-694-7777