Trico Homes Inc

What a monumental disaster! We have been in our new home for one week today and this is how it looks:
Photo 1 – Scratches on medicine cabinet.
Photo 2 – Appalling workmanship; schluter is flush with the wall at the top and gradually moves away along a widening gap to the bottom.
Photo 3 – Damage to all three the bathtubs in the house.
Photo 4 – Piping hanging freely in the air and not safely attached.
Photo 5 – Left door opens against the wall; no door stoppers on several doors.
Photo 6 – We were told by the inspector that the grading around the house is perfect but this is how it looks.
Photo 7 and 8 – this is how our en-suite looks after a week, broken tiles and dust and debris everywhere.
Photo 9 – Broken window and torn screen.
Photo 10 – Scratched countertop.
Photo 11 – Scratched closet door.
Photo 12 – Missing kitchen cabinet door and still waiting for the crown moulding to be installed.
Photo 13 – Multiple scratches on kitchen cladding.
Photo 14 – Multiple kitchen surfaces have a white, dull and ugly appearance.
Photo 15 – Guest bedroom is storage area for the shower glass.

And a long list of other items, including drywall issues, lighting problems, none of the installed Cat5 cables for the internet are functional, etc., way too numerous to list here. On a number of spots the carpet delivers rather nasty painful pricks to our feet when walking on it. We were informed that this is part of the installation and cannot be helped – yeah, like we were born yesterday. The light above the range is installed incorrectly and there are holes beneath one set of the upper kitchen cabinets, but the inspector said we cannot document those errors because we had to bend down to see it – we are only allowed to record errors while standing up straight – even a kid knows that is not right.
The inspector responsible for the final inspection before possession, who was in a great rush, noted but did not document half of the deficiencies and we are living in a world of green tape indicating all the shortcomings and flaws. Trico is very casual about all this and we believe they do not care in the least about our insufferable inconveniences, as there was ample time for them to rectify these issues as the majority of it was present long before possession. We were promised that the tiling will be complete today and the shower glass will follow tomorrow, but this will clearly not transpire at all. We were promised no mess in our en-suite, but it looks like a disaster zone when we returned from work today. Our towels, bath mats, sinks and countertop, bath and everything else covered in a thick layer of dust, and debris trailing on the carpet all the way down to the kitchen.
We have e-mailed the warranty department twice with photos showing the problems, but sadly have yet to hear back from them.
Our first Canadian home turned out to be the most painful experience of our lives! I cannot recommend strongly enough that you steer well clear of this company when it comes to buying a new home; there are much better alternatives available. This is comfortably a 0 out of 10 score so far.

We took possession of our Trico home in Airdrie in August of 2013. There were a few bumps during the build process but once we moved in and the Warranty department took over, it was smooth sailing. The workmanship in our house is great. Family members with home building experience have said it's one of the best built homes they've ever been in. Yasmina and Don in the Warranty department have been so great to deal with, making sure that everything is fixed or changed to match with our original design. Don has even given us a few helpful tips for future maintenance or repairs. So helpful.

Very nice people to deal with during and after the building process. Very fast response when there is a problem. They fixed whatever they can and provide info on where to go if they cannot. Am happy with overall house quality, communication and the services we got.

We recently moved into our new home in Legacy and just want to say a huge thank you to the Trico Team! Sharon and Carmen are such amazing ladies, they make you feel like family. There were a few concerns/Questions closer to the end, but again Carmen and Sharon were on it, and made sure things were done right and answered all our questions. Chris also was wonderful and helpful... We love our new home

We recently purchased a show home by Trico in the Nolan Hill area. The level of customer service shown by the entire team was absolutely amazing. From the sales to the moving in and the follow-up, everyone we encountered was patient, helpful and efficient. Definitely a very honest builder and will not leave the buyer hanging after the hand over. Whenever we needed some thing looked at, they would send someone over within the week and sometimes even within the day! Would recommend.

Trico built my wife and I a beautiful home in Airdrie. It was a spec home model that was the same as their show home. Even though it was spec home, changes were made for us even in the middle of framing. They moved walls that were already made and did other upgrades. All the finish design was customizable. I had friends that bought a spec home from Excel in Cochrane. The foundation wasn't even poured in theirs but they couldn't make any changes. The only thing they could pick was their design PACKAGE. I feel like we picked a better builder. Also I was very impressed at their committment to make sure that I had the house I asked for. They proved this when they scraped the stipple off the ceiling to make it knock down 1 week before possession.

last July i built my first home with trico homes it was an awesome expereince no problems and it was built 2 and 1/2 months ahead of schedule thanks trico
-Glen McBride

We had our second home built by Trico and we had a much more positive experience than our first! Trico Homes was a pleasure to work with. Our house was even finished ahead of schedule! The staff were very helpful and friendly and I would highly recommend this company.

Trico was very good from the time I stepped into a show home to today as it has been almost a year since I took possession. The designers were very good to make the exterior and interior changes I requested in order to build my dream home. They delivered exactly what I wanted even a month earlier than expected. The post possession service has been very good. I only had very small issues which have all been dealt with within a very reasonable timeframe. I love my new home and everyone that comes to visit completely agrees with me!! It's a dream home! My dream home!!

Purchased a home in Mahogany a year ago and just completed the one year review. From start to finish, Trico was a pleasure to work with and very accommodating with all our needs and questions. Can't say there was a moment where we were unhappy with the level of service and professionalism displayed by Trico or any of their sub-vendors. Would definitely recommend Trico to family and friends. Will definitely look at Trico again for our future homes.