- Approximate cost of services:
- $6,000.00
new steel roof on existing addition
Hello Nancy,
We are sorry to hear you are so disappointed with the timing in getting your small project completed. However due to the huge amount of rain we had at the time, it did delay us by a couple of weeks. We did get to your project as soon as we could. When we were contacted we did reply right away to all your questions and inquiries. We were always honest about our timelines.
You are correct in saying we did leave a skid, (15 feet long by 22 inches wide) on your driveway for 2 days longer than anticipated, as the trucks weren’t available on that specific day. However you were notified about this on the day you paid your balance.
I can assure you we did not rush your project. We always work through the winter, and are therefore use to the cold temperatures. Metal roofs are screwed in securely, unlike asphalt shingles that need the heat to mend together. We take great pride in the quality of our workmanship, and you are protected by a 50 year product warranty and a 5 year workmanship warranty, should anything happen we will be here for you at no extra cost.
As you are your husband are in the retail service industry, I’m sure you will understand that some things are just beyond your control. Unfortunately in roofing we are very reliant on the weather, delivery trucks and colour availability. Please reconsider the score you gave us. We do admit it wasn’t a perfect scenario but we feel we do merit more than a “0”.
Kind regards,
The Management team at New Steel Roofers
Met star slate profile steel roof
Hi Rob,
It was great working with you. Thank you for taking the time to give us such a wonderful review. We are so glad you are happy with the everything.
Kind regards,
The Management Team at New Steel Roofers
Hello Kate,
It was our pleasure! We do our very best to keep our customers happy we are glad getting a New Metal Roof was such a pleasant experience for you. Thank you for taking the time to give us such a wonderful review.
Kind regards,
The Management Team at New Steel Roofers
We are very happy you are so pleased with everything. It was a great working with Green Venture and we hope to continue the business relationship that has started.
It was great working with Shenstone again. We were glad to come back and continue the work we started a couple of years ago. We always do our best to keep our customers happy. We are thrilled you had such a positive experience. As always is was great working with you.
Kind regards,
The Management at New Steel Roofers