Vacworks

Upon contacting Vacworks to repair my central vac system (still under warranty), I arranged to drop it off and have it repaired. When I arrived at the store, Mark greeted me and was courteous and friendly. Along with my central Vac system I also brought my hose in for them to have a look at as the connection was loose and the system would occasionally shut off and need wiggling to come back on.
Mark called my wife the next day to indicate that the vacuum was ready and that we had acouple options for the hose. We can have it repaired for $90 or replaced for $160 . No additional costs were mentioned at this point. We told him that we would purchase the new hose and would keep the old one as a spare for the basement or garage as it still worked.
I arrived to pick up the vacuum and was greeted by a lady who was very rude and ignorant. She showed me my old hose that was taken apart and in pieces and insisted it was broken and we couldn't use it any more. When I told her it worked and would like to take it for use as a 2nd hose she insisted it was broken and did not want to put it back together. After a few minutes of arguing I refused to purchase the new hose. She finally pieced the old hose back together and as I was about to leave, she now came up with a $40 service fee for the repair. I wasn`t prepared to further argue with her and didn`t even wait to get my receipt which would indicate what the charges were for but know I will never visit this shop again!

My central vac suddenly wouldn't shut off. VacWorks advised me what was likely the problem and suggested that I could save myself some money if I brought the unit in to them. As I suspected it had never been serviced by the previous owners and we were busy trying to get away for vacation I chose to have them come to my home.

Lorne was very personable. He arrived just after we discovered that our garage door wouldn't open fully. He showed us how to manually open the garage door before proceding with checking the vacuum and identifying the circuit board as the problem. He noticed that the outlets were difficult to open as they were an old type that had tar on the inside of the cap so suggested they could be replaced for $10 each (which we did). He also noted that while we had a good system, the dust and dirt went straight into the canister. For $35 he could convert it to take bags and provide us with a 3 year supply of bags for $39 (they only need to be changed about every 4 months). We chose to do the conversion as it creates a lot of mess emptying the canister without the bags.

As we were leaving for vacation in two days, Lorne worked on our machine overnight and his son Kyle returned the next morning with the cleaned and repaired machine and he replaced the outlets.

Everyone one I dealt wth in the company - the lady on the phone in the office, Lorne and Kyle - were very pleasant and professional to deal with.

We purchased our central vac unit from Vacworks. The price was great, salesman was knoweledgable and helpful. He didn't try to oversell the install when we explained we were already roughed in and provided helpfull suggestions and all the parts we need to quickly and easily install the unit. We would definitly recomend them.

they were very helpful and went out of their way to help out with parts and information, gave free parts to help assamble and install and advice to save money on parts and attachments

Recently I was looking for a new vacuum cleaner, and a friend recommended the Samsung brand, which is not sold at a lot of places. I visited VacWorks, and the lady was very friendly and helpful. Showed me all the features, and let me try the vacuum cleaner at the store (which is really helping her=). While I was at the store I noticed there were quite a few happy returning customers. I was also able to get a discount on my purchase w/o too much haggling. If you are able to find a cheaper price I think they will match it too.