Butler's Appliance Service

Mr Butler repaired our toaster quickly and professionally, the customer service at this store is fantastic! I would gladly recommend this store for anyone needing replairs or new appliances....you can alsways count on them for great service

I took my convection oven to these guys for repair. It came back as good as new. I've been using it for three months now since the repair and it has no issues whatsoever. No, not the quickest repair, but I was in no rush for it either. I would take an appliance to is old-school repair shop anytime.

We needed a small repair in our dishwasher, since it had stopped working. The service was quick and the guy was very nice. Overall, I was very satisfied with the work, would call again.

After leaving a high end 1970's amplifier with Butlers, then doing research on them I was somewhat concerned. Obviously I should have done my homework first. However, I can honestly say that when it was all said and done that I am happy with the service. This is somewhat of a specialty item. They made no promises that it would be ready quickly. and did a great job. The price was fair and I actually would have them repair other things if need be. However, just like any place that repairs things, I would ask how knowledgeable a company is with repairing a product. I have been using the amplifier for several months now and it sounds great, Overall, I am happy with the service.

Always a bad experience with them. They are unskilled, unqualified and rude. But they're local so I use them when I have no other option. I think they are just waiting to sell the real estate their store sits on.

I had one mediocre experience with Butler's and now a second poor experience. I won't be bringing anything back there.

My first experience was ordering a replacement lid for a slow cooker. I ordered over the phone and they took my credit card number for a deposit. I was told it would be in in around a week. After two weeks I called and it still wasn't in but I was assured I would be called when it came in. After 9 weeks I finally called again and was told 'oh yes, it's here'. It turns out it had been since about 2 days after I first phoned and they just didn't bother to call me.

However, I thought maybe that was a random occurrence and I brought in my food processor that wasn't starting. I was told they'd have to look at in detail to see if it could be repaired or if I needed a new canister. I was never called to be told what the investigation showed. Three weeks later I call to see what's going on with it and I'm told, 'yes we fixed it and it is $42'. I am surprised they went ahead with that without calling me and secondly not calling me when it was done.
When I went in to pick it up I found they had ordered parts that I had at home. When I asked about that they said they were slightly different. At home I found they were exactly the same. I would have preferred if they found out what the issue was, called to find out if I had the additional parts or not, before just assuming I did not have them and ordering them. I admit I wasn't using those parts properly which resulted in the food processor not working, but the problem was my ineptness using the machine and not the machine itself. Now I have $42 worth of extra parts that I don't need. If they were going to charge me for anything it should have been for finding the problem and showing me how to use it properly.
I will not be bringing anything back there because they are missing very basic customer service elements.

Technician was on time for appointment, but told us the dishwasher motor was gone and we'd have to order a new one for $500.00 - more than the cost of the dishwasher. Thankfully we elected not to do that, and bought a new one, and the installer for the new one said the original unit had no motor problems, just a clogged drainpipe. We were able to have the unit repaired and returned the new dishwasher, but this was almost a very unnecessarily expensive service call.

I've brought the same two convection ovens in for repairs a total of seven times now. Each of the last two visits I asked them to contact me before repairing to discuss the costs. They went ahead with the work, charging me for the same repairs. Each time they "adjusted" parts without replacing anything, and each time the problems returned. Had they told me they weren't covering the repair under their warranty, I wouldn't have proceeded with the repairs.

I've now spent more on repairs than the table top convection oven cost to purchase... and it's started grinding again.

Avoid these guys and take your small appliances elsewhere.

I was given the name of RA Bulter as an approved dealer for Delonghi.
I had to bring my machine in 3 times and it took 4 months. They were NOT trained to service this machine and I was always waiting for parts etc. I finally called Delonghi directly and was promised a new replacement machine. Two times (four trips) I would be told that my machine was fixed and bring it home and test it and it would be still broken- you wonder if they even bothered to test it at RA Bulter.
DON"t Waste your time going to R.A Bulter- go somewhere else.