We had a flood in the bathroom. Service master came out and had a look, reported to our insurance company.
I got the approval but had to fight a bit with Service Master to get them going as I only had a small window of time before tenants were moving in. I begged and pleaded with them to get it done before new tenants came in. It took a lot of calls and emails, but they did it.
They came in tore out the damaged roof, rebuilt the closet, painted the ceiling, fixed it beautifully.
In the end we were very happy, it was a struggle to get them to start the job, but after that it went well.