Ben's Appliances

Appliance Repair
Surrey BC V3T 1W2
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84%

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Reviews by rating (past 12 months)

Reviews for Ben's Appliances

Average customer rating:
9.8 10 (206 reviews)

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Fratelli Bakery
Fratelli Bakery
0 reviews Vancouver, BC
10/10

Brand new washer/dryer combo

Hi,
I cannot express enough about the excellent customer service i receive every time I deal with Ben’s. I messaged them this morning, prompt reply, placed my order, delivery this Saturday! Thank you again for your top notch service! Thank you Russ!

Approximate cost of services:
$1,900.00
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Company Response

Thank you Fratelli Bakery!

Edward
Edward
0 reviews Delta, BC
8/10

service

Open and honest sales people. I was able to get their repair history on the product I am buying from Ben's appliances.

Approximate cost of services:
$1,200.00
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Company Response

Thank you Edward! Happy to assist you!

Scot
Scot
0 reviews Delta, BC
10/10

Washing machine

Washer broke on a Saturday. They gave me a great deal. Also sent one one of there guys to there warehouse so I could get it right away. Outstanding service.

Approximate cost of services:
$60,000.00
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Company Response

Thanks Scot! Happy to go above and beyond for our clients!

Private User
Private User
Private User reviews Surrey, BC
9/10

Dishwasher purchase/ warranty/ installation

Great ,cordial& efficient in their service.
Super Friendly salesman/ Owner
Will definitely do business with them again and will gladly refer a friend or family member to Ben's appliances & Grill company.

Approximate cost of services:
$1,200.00
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Company Response

Thank you!

Peter/Carole in Calgary
Peter/Carole in Calgary
0 reviews Calgary, AB
10/10

Whirlpool Dryer

We ordered item by phone and changed model we wanted following advice from Bens.
Delivery was seamless, arriving when they said they would and our old item was removed and new one installed and tested. we cannot fault the service we received from them and would definitely use them in the future.

Approximate cost of services:
$650.00
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Company Response

Thank you!

Denise in Delta
Denise in Delta
0 reviews Delta, BC
10/10

Dishwasher purchase

It was 3 days before Thanksgiving and I was in a hurry to get a dishwasher before Thanksgiving dinner, as who wants to hand wash dishes after dinner for 10. I phoned Ben’s and told them my price range. Matt was great and fun to chat with. Very personable. He quickly texted me 3 good options. I paid over the phone and the dishwasher was delivered the next day! Their delivery guy was very friendly and efficient. Their Installers were already booked up but I arranged for Installation with a Contractor Matt recommended.
In addition to great service at Ben’s, I had called a major competitor and their price for the same washer was $80 plus taxes more. Thanks Ben’s!

Approximate cost of services:
$700.00
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Company Response

Thank you for the thoughtful review!

KC-Surrey
KC-Surrey
0 reviews Surrey, BC
10/10

Appliance purchase, delivery and installation

One place for it all. Appreciated the prompt and thorough service from ordering, delivery and installation. All went smoothly. Well organized; very efficient! Great product and service. Thank you Ben's Appliances.

Approximate cost of services:
$1,400.00
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Company Response

Thank you!

Nadia, Fraser Heights, Surrey
Nadia, Fraser Heights, Surrey
2 reviews Surrey, BC
0/10

Warranty Issue

As a customer with multiple purchases, was disappointed when a newly bought product with full warranty, had a manufactures defect. Support for service/warranty was not forthcoming, leaving the buyer no choice but to have direct contact with the manufacture. This was a lengthy process with phone calls, emails, descriptions and photos. Fortunately, the manufacturer was proactive, the end result was the complaint and defect were valid, ending in a positive resolve.

Review has 1 previous version
Approximate cost of services:
$2,400.00
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Company Response

Thank you Nadia.

Taidum
Taidum
0 reviews Langley, BC
10/10

Amazing Service from Russ

Russ at Bens Appliances is an amazing guy. We received the best service! He found us exactly what we were looking for an under budget. After spending the afternoon at appliance stores that ignored us... Thanks Russ!

Approximate cost of services:
$1,800.00
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Company Response

thank you for your kind review.

Swallows
Swallows
1 review New Westminster, BC
10/10

Kitchen Renovation

A friend referred me to Ben's Appliances when she found out I was in the market for all new ones during a recent home purchase. Russ helped me pick out appliances that were on sale, excellent quality, and in my price range, and Kevin did an amazing job installing them all. Very experienced guys! I will go back !!

Approximate cost of services:
$6,000.00
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Company Response

Thank you for the review!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ben's Appliances

Bens Appliance started as an appliance repair and sales shop that served Surrey and surrounding areas in 1962. As the area grew this family owned and operated store managed to open its doors to more and more families from all over the Lower Mainland. Fast forward more than 50 years ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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