Western Bathrooms & Liners

When I read some of the reviews on this page I was completely suspect of their ability to deliver in the time frame promised. Everyone was top notch and couldn't be happier with the outcome. These guys did a great job.

We purchased a package deal from Western which included a tub, toilet, sink and vanity for a small bathroom. We upgraded the toilet and tub, the latter had to be special ordered. After 2 weeks, they arrived with the wrong tub. This was blamed on their distributor, but clearly no one had bothered to check whether what was delivered to them was correct. We had to wait 10 days for the right one, and another 3 after that for the tiler. After he finished, the electrician came back to put in our lights and hook up the (air jet) tub. The workmanship is fine, but they made no effort to compensate for taking 3 weeks for what was supposed to be a 2-day job. Also, people don't bother to call in when they are sick or late, and Inter-office communication is poor at best.

I did some good research when I wanted to get my bathroom renovated, and because it was my master bath. There wasn't much recent about western - and I seen mixed reviews. After getting my estimate from them I felt pretty comfortable. The salesman answered all my questions well and he gave me a great price compared to a couple other estimates I had. I went to the showroom, picked out everything I wanted, and went ahead. It was fast and done very well. 10 out of 10, already told the guys at work about this company. Will look to them my next reno in this house or the next. Thanks western

Terrible salesman (David), was misleading and untruthful on more than one occasion. Pricing was totally unfair. Anything out of the norm or slightly "custom" threw them for a loop and they charged excessive amounts to do it. Could barely communicate with the tiler so what the sales guy promised us was not communicated to him. Don't get granite through them, the guy they use has limited poor quality remnants of granite to choose from. Just a nightmare! So disappointed in our decision to choose this company. Not what we expected at all. But I guess that's why they have to pay for full page add in a newspaper because "word-of-mouth" would not bring them any business. Not sure how they have been in business for 20+ years???

This company was awful. They moved the start date twice. They covered a heat vent when they did the sub floor and refused to re-tile after removing tiles to re-open the vent. They were rude and evasive when asked to fix problems. It was a bad experience!

Completely renovated existing main bathroom with new tub, shower, and ceramic tile on floor. Found WBL to be helpful and professional. Sent a crew of workers in to complete the job as quickly as possible. Were able to perform special request for floor and wall pattern. Very satisfied with materials and workmanship.

Our family had a bathroom done by this company and they have done an excellent job. They were accommodating and patient as we had some issues picking out the tiles (as not everyone in our home agreed) . The bathroom was complete in a timely span and we are so happy with the result (and the compliments). I recommend this company to my fellow calgarians, as it took us some time to find the right company.

It started with a delay in starting, then when it was finally completed within weeks the linoleum lifted and the mortar between the tiles was cracked and the problems with them taking responsibility was horrible and very delayed. The crack has never been repaired. Not a very customer oriented business especially when they did all 3 bathrooms.

Main family bathroom reno was done with finishes requested in an efficient timely fashion with no delays and as promised. Very pleasanrt sales and work crew to deal with from start to finis.

We hired Western Bathrooms to do a package bathroom renovation. They used cheap materials and their workmanship was very poor. They paid themselves with our credit card before the work was completed a breach of their contract. They told us they were done with us. We talked to our credit card company and they told us to have the work looked over by another renovation company and have the second company write a report. We did this and the report said the blue board had to be redone as it had been breeched. The tile work that they had started was very poor. The tiles were not uniform or flush. When they started tiling we asked if they could make the tile flush and uniform and they said it couldn't be done. We asked if they had another tile man and they said no. Also the vanity and counter top they installed was chipped. After they found out we had another company come in to inspect their work they offered to finish the tile work. They even said it was a poor job and reflected poorly on their company. By some miracle they said they could get another tile man-something they couldn't do earlier. After all the half truths and poor quality material and poor workmanship and paying themselves before the work was done we lost all faith in this company. To make a long story short we went for 5 weeks with an unusable incomplete bathroom the toilet had not been installed ,the shower wasn't finished, the vanity and counter top were chipped and needed to be replaced , the tiling was not done neither the wall around the tub or the floor we finally got a second company to do the tiling and we are now waiting for a new sink and counter top which we ordered from Home Depot. It will take 3 weeks to come in and then we have to have a plumber in to hook up the water for the sink. We complained to the Better Business Bureau but with nothing done. We have lost the money as Western Bathrooms paid themselves and we have had to pay a second tiler and buy a new counter top and sink. This bathroom renovation has cost twice as much as it would have had we got a proper job done in the first place. They are nice to you until they get their money and then they want nothing to do with you. I would never recommend this company to anyone. It has been a nightmare. Research the renovation company very carefully. I wish we had.