Caldek Sundeck Systems

Decks
Calgary AB T2E
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HomeStars
Decks
Caldek Sundeck Systems
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64%

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Reviews for Caldek Sundeck Systems

Average customer rating:
6.1 10 (23 reviews)

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Evelyn Beblow from Calgary
Evelyn Beblow from Calgary
1 review Calgary, AB
10/10

Large wooden deck & stairs

We had the company Caldek Sundeck Systems Inc. redo our back deck that spans across our property. Willie Schock was the man that replaced all the plywood on the deck & installed the new stairs. He did a fabulous job. Very professional & took pride in his work. We would recommend him for any renovation work, big or small. The total cost indicated was also for the installation of the duradeck ultra as well as the building of the composite stairs & hauling away the old ones.

Approximate cost of services:
$9,057.41
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Paula Houghton from Calgary
Paula Houghton from Calgary
2 reviews Calgary, AB
1/10

duradeck, railings

Very unhappy with this company, great out of the gate to sell you a deck package and get 50% down and then it all falls apart. I should have been warned when our salesperson did not provide me with an accurate plan to take to the city for the building permit, even though I emailed to let him now the plan would not pass, and sent him the correct measurements, he did not correct it for me and I had to do it myself. when the deck was presented to us as being finished, it was completely substandard, pieces missing, poor workmanship on the siding and all the metal finishing work. We had to nag and nag to have it completed to a professional standard, then we were contacted by email and phone to advise our that we were in arrears on the final payment and would be charged interest, at this point the deck was not even complete. no-one comes to check on the progress, workmen leave tools and equipment at the work site. I feel sorry for anyone who is not diligent on checking on the progress as they will end up with a very inferior product. 3 months to complete a straight forward medium sized deck. The only person that helped us is Brian, he came on his own time to complete the work. So much time spent on phone calls, emails, taking photos etc.. I would not recommend them to anyone and we live in a villa community where everyone has small decks and would like a bigger one. Massive Fail from Caldek and we got to pay $15000 for this privilege. Response to Caldek, If you really want to use this a learning tool, take responsibility, don't turn the blame back on to the customer, admit that almost every piece of siding and metal work had to be replaced, either by Brian or someone else, check the photos, you will see that it was not the 2 areas that you describe that we were complaining about. Do the right thing and accept that a substandard job was done, which resulted in someone coming back to the house repeatedly to correct the work. An apology would have been in order instead of making excuses for your company, and blaming the customer.

Approximate cost of services:
$15,000.00
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Company Response

We to are using this as a learning scenario. I would like to say we did a quote and a drawing for the homeowner which sometimes the city will accept and if not a professional draftsmen should be hired. We were not contracted to draft plans for this deck and did not charge for a the plan we did. In my opinion some errors occurred when trying to get the proper siding to replace hail damaged siding and siding under the deck which was cut to short by the original siding installer which the homeowner believed we installed. This was not a part of the original quote. Yes it did take some time to find the right siding. The process in my opinion did take longer than normal because the customer travelled a lot. We meet every request made by the homeowner , we finished every item on the contract, we repaired previously damage siding , wondering why this is a Massive fail. Brian just as the rest of our team worked hard to meet homeowners requests and needs We do agree that the process took longer than should have however we know the homeowner will enjoy their deck for many years to come.

Jen  from Calgary
Jen from Calgary
1 review Calgary, AB
1/10

Sundeck

This is one of the worst companies we have had to deal with.
We made a deposit back in June. We were originally told that it would take 3-4 weeks for them to come out and start the job. They didn't start the job until 7 weeks later. During the time, we called them several times and got different reasons (excuses) such as an installer's wife going a labour and the other getting a surgery. They always showed up without notifying us. After they took down our old deck, they didn't come for another 4 weeks. It was 14 weeks for them to come out and finish the job. We couldn't enjoy the deck the whole summer and when they finished, it was snowing. We thought about making a formal complaint through the Better Business Bureau but we decided not to do so until the job was done. Also, one of the installers didn't clean up after cutting the rails on the grass in our backyard. So, pieces of the metals were left on the grass and it was dangerous for our kids to play in the backyard with their bare feet.
This company has A+ rating with BBB and received consumer choice award. That's the reason why we chose this company but we have learned our lesson that it doesn't mean much.
We paid 50% of deposit in June and the job got finally done in October.
I would not recommend this company to anyone we know.

Approximate cost of services:
$5,000.00
1 of 1 people found this review helpful.
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Company Response

I take great pride in the work we do and make every attempt to satisfy every customer we have. We do assign a number to every job and do them in the order they come in. The only decks that sometimes do not go in order are decks that are over living space. If there is a threat of rain we do re schedule those. Jen suggests she signed up in June and this past June Calgary received record amounts of rain which eliminates our ability to install Duradek. The glues we use do not work on wet plywood. We had six weeks where the majority of the week it rained. Which obviously caused the delays. I am probably too honest to a fault and tell customer what my issues are, if I have one. If an installers wife is having complications with a pregnancy and unexpectedly went to the hospital, I inform the customer I need a day or two to arrange the schedule for a different installer to do the job. I wish I had unlimited resources when it comes to qualified Duradek installers. I have said in the past this would be the best job in the world if we had nice weather all year round. With the late start and the early winter this year we did manage to have a good year and many satisfied customers. I know in the end, I am sure ,Jen's deck looks awesome and will be every enjoyable for years to come.

peter horwood in Airdrie
peter horwood in Airdrie
1 review Airdrie, AB

First Review

8/10

decking over inside room

We had our new deck coated. The installers where very pleasant and the sales staff replied to my after installation promptly. |The finished edges looked great, even the areas I thought were going to be a problem.

Approximate cost of services:
$5,500.00
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