Dust Queen Maid Service

House & Apartment Cleaning
Edmonton AB T6X 0B1
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71%

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Reviews for Dust Queen Maid Service

Average customer rating:
8.5 10 (116 reviews)

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Mallory
Mallory
1 review Edmonton, AB
10/10

The Dust Bunnies Are Gone!

For the past 3 years I have been mulling over the idea of hiring a cleaning service. My roommate and I are not slobs, but we prefer not to clean when we don't have to, so the house is in a constant state of "kind of messy".

I've gotten quotes, searched websites, and entered draws for cleanings - to no avail.

After seeing Dust Queen at the Renovation Show this year, I finally decided to take the plunge and hire them out. Booking the appointment was seamless and easy: I was asked several questions about my house, my availability, and some specifics of the cleaning. After that I was given a range of how long it would take, a price range, and was told that if for any reason the cleaners would take longer than the quoted time limit, I would be called before they proceeded.

My roommate and I spent the night trying to make the house look presentable, as we had just finished renovating the bathroom and there was junk everywhere - though this was not required, or even asked of us.

The day of, I received a phone call, as requested, when the cleaners arrived at my house.

When I got home that night, the first thing that I noticed was that the shoes were neatly put away and the floor by the boot room was dust-free. YAY!

The rest of the house had been dusted, and cleaned. The rugs had been vacuumed, and the dishes done. I am one happy lady!

I didn't realize how much the mess had been stressing me out until I sat on the couch and realized that I didn't have anything to guilt me out of spending my night the way that I wanted to.

Thank you Shelly, and thank you Dust Queen!

Approximate cost of services:
$270.00
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Company Response

Mallory,
Thank you for choosing Dust Queen for your recent clean . We truly appreciated your feedback and look forward to cleaning your home in the future. At Dust Queen we endeavor to make it your "Best Day Ever" and provide superior customer service and satisfaction. We have credited you $25 off your next clean that you booked. Perhaps you know of someone who would like to experience our services, and make life a little easier to enjoy other priorities. We build our business on referrals and will provide you $25 off for each referral who chooses to experience Dust Queen in their home.
We look forward to continued business with you, and once again thank you for providing a review.
Linnea Baldwin
Director of Business Development
Dust Queen Maid Service

Laurie in Edmonton
Laurie in Edmonton
1 review Simcoe County, ON
10/10

Carpet Cleaning and entire house cleaning

What tops going away for the holidays with your family to a sunny location? The Dust Queen!!! This year when we were soaking up the sun and salty air, The Dust Queens where busy cleaning bathrooms, shampooing carpets AND removing my Christmas tree, pine needles and all. Sighhhhhh! As a mom with just a smidgen ;) of OCD it was wonderful to be able to leave it all up to the Dust Queen and really be focused on our vacation and time together as a family. It felt amazing to arrive home to a clean fresh home. Thank you for cleaning the corners! You Mop!!!

Approximate cost of services:
$680.00
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Company Response

Thank you for your feedback Laurie We endeavor to provide you superior service and we are so happy that you were able to enjoy your vacation and come home to a sparkling clean home. It is our mission to provide you time to allow you to enjoy family time, and things that matter most. Perhaps you know of someone who could use some additional help with their cleaning needs, to enjoy more time. We appreciate you as a valued customer and look forward to future Mops in your home.
As a token of appreciation we will credit you $25 off your next clean.
Best Regards,
Dust Queen Maid Service

Private User
Private User
Private User reviews Edmonton, AB
9/10

House Cleaning

My wife recently returned to work, and keeping up with the general cleaning has been challenging to say the least while still running around with the kids regularly so I did lots of research and finally called Dust Queen to inquire about service. The rep was knowledgeable, and detailed all of the services they could provide as well as recurring services and costs. Dust Queen made the time that worked for me to clean my home and booked the recurring services to maintain. They did a fantastic job and my only suggestion is a bit more attention under couch cushions and the crannies within. Overall I would highly recommend as the cleaning quality was great, the team was fast and it was great to come home to a hard working team finishing up their work. The cost was a bit high compared to some others I called, but this was the first service which I was advised would be in that price range. I have booked bi-weekly cleanings and have yet to have the second service which the estimates were nearly 50% less than the first cleaning. I look forward to it and will comment on the cost of recurring service once completed.

Approximate cost of services:
$325.00
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Company Response

Thank you for your review of your first clean with Dust Queen Maid Service We endeavor to provide superior service, so that you and your family to enjoy other priorities. Our mission is to ensure we meet customers 100 % satisfaction for each and every clean. If you would mind sharing your first and last name, we would be happy to credit $25 off your next clean, as a token of appreciation and thanks from all of us at Dust Queen. Also, I invite you to refer others who may need help with their cleaning needs as well. For each referral who chooses our services, we will credit you $25 off future cleans. Once again, we appreciate your business with us , as a valued Dust Queen Customer.
Dust Queen Maid Service.

Louise in Devon
Louise in Devon
1 review Devon, AB
10/10

Home Cleaning

I broke my ankle n New Years day and am unable to put weight on it. Everything fell to my husband to do. I put in a service request for short term help, heard back from Dust Queen the next day and had an appointment set right away.

The girls arrived early and got right to work. They did everything that was asked of them in a proficient manner. They left our home clean and tidy. We are so very pleased with their work.

They have taken a huge weight from my husband and given us the ability to have some time together that doesn't include chores in the house.

Thank you!

Approximate cost of services:
$300.00
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Company Response

Louise, Thank you very much for your feedback, as well it was a pleasure to talk to you via phone. We are so pleased we are able to provide you this service, to alleviate some of the extra duties at this time, due to your injury. We endeavor to provide an exceptional customer experience, from the booking to the clean, as part of our mission statement and values at Dust Queen.
Thank you for choosing Dust Queen as your cleaning company of choice.
Don't hesitate to let us know if there is anything we can do in terms of specific priorities related to your cleans going forward.
We will credit $25 off your next clean as a token of appreciation and thanks.

Dust Queen Maid Service

Gord in
Gord in
1 review Terrace, BC
10/10

Complete House Clean

On January 9th, 2017 I reached out to Dust Queen because we have had our house listed for sale. The listing had been a bit stale and we had just reduced the price. We had 2 pending showings booked. With little time, Dust Queen mobilized a crew and stayed until the house was in showroom condition. We received an offer a day later. Our most sincere thanks to you this evening.

GL

Approximate cost of services:
$500.00
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Company Response

Gord,
We really appreciate you taking the time to provide feedback. We endeavor to provide you an excellent customer experience, and we are very pleased to here that we were available to ensure your home was sparkling to show to potential home buyers. Please let us know , if we may be of further assistance in your cleaning needs, and we would be happy to do so.

Thank you again from Dust Queen Maid Service

Meijer in Calgary
Meijer in Calgary
1 review Sherwood Park, AB
10/10

Five Stars is not enough

I first stated using Dust Queen when I was sick and unable to clean my home. The Ladies came and did such an excellent job. I since moved and with having the schedule with work and the kids and husband being out of town, I just don't have time. I contacted Dust Queen again and they were so helpful and their Customer Service never failed. Coming home and the feeling of not having to deal with anything I just don't have the words for. The Ladies always out do themselves - a 5 star rating is not enough

Approximate cost of services:
$300.00
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Company Response

Thank you for your feedback . We are thrilled we are able to provide you time to enjoy your family, without having to worry about your house cleaning tasks. You are a valued customer and we will be providing you $25 off your next clean as a token of appreciation and thanks from all of us at Dust Queen. Thank you for choosing us, to make a difference in your schedule.
Dust Queen Maid Service

Bonita in Grande Prairie
Bonita in Grande Prairie
1 review Edmonton, AB
10/10

Inital Cleaning

I have only had one clean with this company. However so far I am pleased. First they call you and go through the procedure they follow to clean your house, which I found nice and personalized. After they came, our house was thoroughly cleaned and tidyed up. I have had other cleaner come and do a fine job cleaning however I like the extra touches like making our bed, arrange item neatly and they even did the dishes we had in the sink. I will be booking Dust Queen Maid Service again in the future.

Approximate cost of services:
$273.00
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Company Response

Thank you for your feedback Bonita. We at Dust Queen endeavor to provide an excellent customer experience, each and every time a customer calls to book with us. From the booking to the cleaning, we stand behind our mission, of "making it the best day ever" for customers. We will credit $25 off your next clean as a token of appreciation and thanks from all of us at Dust Queen Maid Service. Perhaps you know of someone in your circle of influence, who needs extra help with their cleaning needs. We can customize cleans to suit various needs. We will credit you $25 for referrals, who book our services.
Thank you from Dust Queen Maid Service.

Private User
Private User
Private User reviews Edmonton, AB
10/10

House Cleaning

Showed up on time, did a good cleaning and went above and beyond to ensure house was clean. Would recommend to friends and will use Dust Queen again in the future.

Approximate cost of services:
$500.00
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Company Response

Thank you very much for taking time to write about your experience. Dust Queen takes pride in the attention to detail and ensure we deliver our company standards and to provide 100% customer satisfaction. For every referral that chooses Dust Queen, we will provide you $25 off your clean as a token of appreciation and thank you from us. Also I would like to credit you $25 off your next clean . If you could email us at info@dustqueen.com with your first and last name, advising that you completed a Home Stars review, I would be happy to apply this credit. Once again, thank you for your feedback.
Dust Queen Maid Service

Private User
Private User
Private User reviews Spruce Grove, AB
10/10

Cleaning our home for the past 5 years

They are very organized, reliable and do good work. Have tried others in the past and none have been as consistent and conscientious. Keep up the good work. Try DQ. You won't be disappointed!

Approximate cost of services:
$195.00
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Company Response

Thank you for your review of Dust Queen services for your home! We appreciate your business, and remind you that if you have someone you refer to Dust Queen who books our services, we will credit you $25 off your next clean as a token of appreciation . We endeavor to provide you superior service, each and every clean. Wishing you a great 2017 !

Chris in Edmonton
Chris in Edmonton
2 reviews Edmonton, AB
10/10

Cleaning of Housa

We have been using Dust Queen for about 2 years. The staff are very friendly and our house looks great. We are very happy with the service we have received!

Approximate cost of services:
$168.00
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Company Response

Thank you for your feedback Chris as we endeavor to provide a superior customer experience when you have your home cleaned with Dust Queen. We will credit you $25 off your next clean as a token of appreciation and thank you from all of us at Dust Queen Maid Service. Perhaps you know someone who would like more free time, by simply referring them to Dust Queen. For all referrals who choose our services, we provide you a $25 credit on your account as well. Thank you for your continued service and wishing you All The Best in 2017

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dust Queen Maid Service

Dust Queen Maid Service has been earning the trust of our clients since 1989. Dust Queen Maid Service is the Consumer's Choice Winner 2004 through 2014 and the Top Choice Winner 2007 through 2013 for Business Excellence.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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