We regret not having met your expectations. Indeed, there was an administrative error in having just one technician at your site to install a new water tank and apologize for the inconvenience this caused you.
Unfortunately the pictures provided, although very good, did not represent the whole scope of additions tional work required, to remove the existing tank and install a new one. As such, a new quotation was provided at no obligation, representing the significant additional parts and labour cost, not identifiable in the pictures.
We are upfront with communication and never compromise quality. Understandable it was inconvenient you took the time to let us in, the appointment was of course at no charge. That is the best we can do when we discover such events.
We do not always have the lowest price. But we do have competitive pricing with a focus on long term value. With our service, pricing and resolution not being amicable, I'm glad you were able to find another good company to work with that met your needs.