Novel Care Inc.

Formerly Air Tech
Heating & Air Conditioning
Richmond Hill ON L4B 1B4
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Reviews by rating (past 12 months)

Reviews for Novel Care Inc.

Average customer rating:
9.4 10 (396 reviews)

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Graham Caruana from Toronto
Graham Caruana from Toronto
3 reviews Toronto, ON
10/10

Mitsubishi Ductless Air Conditioner

Excellent Price!! I researched 10 + AC companies for the SAME AC unit, and the price was $ 1,000 cheaper than anywhere else, WITHOUT compromising service or quality etc. Many other AC companies overly mark up their products. Novel Care (formerly Air Tech) have GREAT prices, and their service service is great right from sales to installation to service. I have used them for servicing my Ductless AC for the past 15 years, and have been dealing with Julie (sales) for many years. She is very helpful , friendly and accommodating. I was also impressed with a great installation done by 2 men who took great care with protecting my floors, furniture, cleaning up, and keeping me informed with how the installation was going. The installers were courteous and polite and took the time to answer my questions. I would highly recommend this company.

Approximate cost of services:
$2,275.00
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Company Response

Thank you so much for taking the time to leave this awesome review! We really appreciate your business support and we're so glad you had a great experience. We look forward to working with you again in the future!

Joe Sinclair from Richmond Hill
Joe Sinclair from Richmond Hill
1 review Richmond Hill, ON
10/10

Roof Top

Got three quotation, AirTech wasn't the cheapest one but I'd like the way office staff handled my questions,Installers were very professional and courteous, very nice people. I will do business with them again.

Approximate cost of services:
$9,800.00
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Company Response

Thank you Joe we do our best to give everyone a fair quote as we do not like to lose potential customers. Every phone call that comes in we like to close the deal. We pride ourselves with our excellent service before and after.

Gaston from Toronto
Gaston from Toronto
1 review Toronto, ON
10/10

Furnace, AC, Tankless Water Heater

Lots of Kudos to give out to the team at Airtech. First things first, my tiny house in downtown Toronto is very old and the rental tank and furnace were located in a very tiny crawlspace with no light in the basement. The installers did an AMAZING job taking everything out and putting the new equipment in. That was an insane amount of work and always a smile on their face and a great attitude. Hats off to them for their professionalism and honesty. Had to leave the house a few times and had no reservations whatsoever. That peace of mind for me was priceless. Also have to thank their office staff for the advice in what equipment to get to fit my needs and their competitive quote compared to the ones i got from downtown providers, plus the 24 instalments with 0 interest they offered me was great. Thanks AirTech.

Approximate cost of services:
$10,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you so much for your kinds words of appreciation. I am so pleased that we could offer you everything as well as, a very good finance program. Never hesitate to pick up the phone if you have any questions whatsoever, we are hear to help you. Thank you.

Bass
Bass
2 reviews Toronto, ON
10/10

HVAC System

The entire team at AirTech were amazing to deal with. I've gutted my entire house and dealt with a lot of trades, after a while you really appreciate simple honesty and quality work at a fair price. I would you recommend using this company and have refereed friends to them already. Thank you all for your hard work and understanding in getting the job at my home completed, it was a big one (and yes, they came the next day as well to make your it was done right).

Approximate cost of services:
$7,300.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you for taking the time out to write a review. We do try to please, when your happy you spread the good news and of course word of mouth is the best advertisement. Once again thank you and you know you can always contact us.

A from Richmond Hill
A from Richmond Hill
4 reviews Richmond Hill, ON
10/10

Furnace repair

We came home from Xmas vacation in Florida on a Friday evening to find the furnace had died and the house was freezing. We called 5 companies and the only one that responded right away was Air Tech. They sent a fabulous technician named Julie out and she repaired the furnace right away. She was pleasant and very friendly. Excellent service Air Tech!

Approximate cost of services:
$150.00
2 of 2 people found this review helpful.
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Company Response

Not good returning from a vacation in winter, only to discover that your home is freezing. We are always here to help you, and I am happy to learn that you had your heat restored. Please do not hesitate to contact us in the near future for all your requirements. It is always nice to hear from customers who are satisfied with our service.

Catherine Marrion from Toronto
Catherine Marrion from Toronto
1 review Toronto, ON
10/10

new furnace

All in all, we couldn't be happier with the furnace and Air Tech's service. They answered all my questions, followed through with everything as discussed, not to mention the great deal I was able to take advantage of (free air cleaner and humidifier with the new Lennox). The new furnace is wonderfully quiet, the distribution of heat is better through the house and we definitely notice the air is less dry because of the new humidifier. Recommended without reservation!

Approximate cost of services:
$3,550.00
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Company Response

Thank you Catherine it is always nice to hear from customers who are satisfied with our service. We are always here to help you, so please do not hesitate to contact us.

Kally Nastos from Toronto
Kally Nastos from Toronto
1 review Toronto, ON
10/10

New Furnace Installation

Joe and all the people who work at Air Tech are amazing! My husband and I were treated like people and not just customers. We recently renovated our home and dealt with many companies and tradespeople. Very few treated us with the respect and care we received from Air Tech. We highly recommend this company!

Approximate cost of services:
$3,500.00
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Company Response

Thank you Kally, you know we like to treat people as people and not just another customer. We at Air Tech like to think your here for the long term, not here today and gone tomorrow. With most of our customers being referrals this goes to show what are service is like.

George White from Richmond Hill
George White from Richmond Hill
2 reviews Richmond Hill, ON
10/10

Upgrade to furnace, A/C & water heater

I have had Air Tech maintain my furnace for years and have been very happy with their service. Recently I decided to upgrade my furnace, A/C and water heater to high efficiency models. Naturally I turned to Air Tech and they didn't disappoint. Everyone form Al, the owner, Julie, the office manager to the install and maintenance folks are extremely friendly and helpful.
I would highly recommend talking to them before you go anywhere else!

Approximate cost of services:
$7,000.00
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Company Response

Thank you George for your kinds words its always a pleasure dealing with customers like yourself. As you mention we have been doing business for many years and it is nice to know that you came to us for all your new equipment. JD.

Bill in Toronto, Ontario
Bill in Toronto, Ontario
6 reviews Toronto, ON
10/10

Ductless AC Repair

I noticed that this provider doesn't have a lot of reviews and they really helped me out last year doing a repair job. The company was fast and efficient at setting up the appointment, the serviceman was right on time and he dealt with the main problem quickly (a blocked drain pipe) and then proceeded to clean the unit (in addition to checking it over). The handling of the entire job was excellent, and it was very reasonably priced!

Approximate cost of services:
$135.00
1 of 1 people found this review helpful.
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Company Response

Hi Bill
So nice of you to write a review on the service that we did for you. It is always nice to know that customers do take the time out and write something nice. I thank you and I sure you will be more than happy when we return and do the furnace for you. (Bill there are lots of reviews as we always pride ourselves in our team).

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