Thank you Michael. We appreciate you taking the time to review our work. We look forward to assisting you again in the future.
Jeff, we would really appreciate it if you and your wife stop falsely accusing our company. You are both misrepresenting what really happened. You have no water damage with your windows and we are not to blame for the condition of your existing vinyl siding. We completed the work as outlined in your agreement and a brick to brick installation does not include adding drip edges. This is considered extra work and the manufacturer confirmed this with you. Vitali was nice enough to install one drip edge at no charge for you which you fail to acknowledge and show pictures of. The crew worked diligently until 9pm on your home. You tried to get them to do all this extra work for free by saying that it was on your initial agreement. We have already asked you and your wife Tara W to show us drip edges were part of the initial agreement and you have failed to do so. We offered to do the extra drip edges at a reasonable price and you refused.
Bad experience wouldn’t recommend
Tara, we have already asked you to show us where on your contract it indicates that drip edges were part of your window installation and you have failed to produce it. Your agreement does not include this extra work. We strive to resolve any issues our customers have but you are clearly being dishonest and misrepresenting what actually happened. We informed you multiple times that drip edges are not part of a window replacement and would be considered extra work at an added cost. On the day of installation, your husband asked our guys to add drip edges thinking that they would do it for free and when he was informed of the extra costs he got upset and treated our crew poorly. As a courtesy to you, our installer added a drip edge to one window at NO charge to you which you fail to acknowledge. When you finally agreed to pay for the extra work , your husband rejected it after we made you aware of potential damage to the Vinyl siding. We made sure you were fully informed to avoid any further disputes. We never agreed to add drip edges in the first place and if it was described on your agreement as you claim, why would we not complete the work and put ourselves in this position? It makes no sense. You expected all this extra work for free. It's very bad on your part to want to falsely accuse us when so much work went into your installation and the crew were at your house until 9pm working hard to finish the work. We did more than what was on the agreement, we did extra work at no charge in good faith and it was not appreciated.
Thank you for your review! We look forward to serving you in the future.
Hi Edward, thank you for the wonderful review. We greatly appreciate the time you took. It has been a pleasure working with you!
New windows. Fast, Friendly and Professional!
hi, we are pleased to hear you are happy with our work. We really appreciate you taking the time to review our work!
Thank you for you review! We are happy to hear you love your new patio door!
Thank you Z. We appreciate the time you took to write this review. Enjoy your new Patio door!
Thank you Frank for your great review. We hope to be doing more business with you in the future.
Thank you so much for leaving us such a great review. it was a pleasure working with you. Hope to do more business in the future.
Aurora Windows and Doors Company in Oshawa and Montreal carry only high-quality name brand windows and doors. Whether you are renovating, redecorating, or building a new home or office, we can help you choose the right windows and doors for your needs. We are proud to say that we are one of the largest custom windows and doors retailers in Ontario and Quebec, providing services to numerous building contractors, businesses, and homeowners. We invite you to visit our showroom to learn more about how new windows and doors can change the look of your home or office. We supply and install custom windows, custom doors, sliding patio doors, garden doors, california shutters.
