Parkwood Master Builder

Builders
Edmonton AB T6X 0N9
Write a Review
Write a Review

Recommended Professionals

87%(3 reviews)
97%(40 reviews)
90%(7 reviews)
87%(3 reviews)
97%(40 reviews)
90%(7 reviews)
HomeStars
Builders
Parkwood Master Builder
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

77%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Parkwood Master Builder

Average customer rating:
7.7 10 (127 reviews)

Sort by

Rajkumar & Lajwanti in Edmonton
Rajkumar & Lajwanti in Edmonton
0 reviews Edmonton, AB
10/10

Sonoma

Ron was very helpful we got excellent customer service from him. Parkwood quality is great, Will refer all my friends to parkwood. I am thankful to God and he made me meet with Ron.

Approximate cost of services:
$377,000.00
Was this review helpful?
Company Response

Thank you so much Rajkumar and Lajwanti for your wonderful review! We are so happy to hear of your great experience and are so thankful to have customers like you! Congrats on your new Parkwood home!

daniel from Edmonton
daniel from Edmonton
2 reviews Edmonton, AB
0/10

New home builder

Very unhappy with this builder they forced us into a unfinished dirty home. The builder now gets 1 year to finish it properly and they abuse this. Essential after you get possession it is difficult to get things fixed as they only communicate to you by they warranty email. The builder misinformed about sq feet of the home and had to get lawyer involved to get barely anything back. Upon possession there are walls and baseboards in various stages of painting. The windows casing have glue and green tape throughout home.There are 7 windows with scratches and 2 glass inserts for stairwell with scratches. The stained maple raining has paint drips and poor paint cutting all over it. There was black tar in our carpet and a flooded basement carpet landing which the supervisor said was " unfortunate" and i had to clean on possession day for 2 hours. 5 cracked tiles and toilets that dont flush properly. Glass den doors that have 1 inch gap and dont close. They also installes 3/4 quartz in bathrooms instead of 1 1/4 quartz. The backplash is the wrong dye lot which is brown when we picked grey.

Ive spent hours cleaning up after there trades and still waiting for them to fix the paint issues and had there painter in for 2.5 days.

They have ceased all email communication with me and now i have to submit home warranty complaints

Approximate cost of services:
$700,000.00
Was this review helpful?
Company Response

Hello Daniel - We are very sorry to hear that you are frustrated and upset. Rest assured that we have not ceased communication with you. Parkwood values our relationships with our customers and is always here to assist when necessary. Should you wish to discuss any of your concerns further please do not hesitate to contact our warranty department.

GURKANWAL SINGH in LAUREL GREEN
GURKANWAL SINGH in LAUREL GREEN
1 review Edmonton, AB
10/10

NEW HOME IN LAUREL GREEN

WE GOT A 4-BEDROOM HOME FROM THE PARKWOOD MASTER BUILDERS FOR GOOD PRICE.

RON IS AREA SALES MANAGER IN LAUREL AREA. HE'S REALLY A NICE PERSON AND HELPED US THROUGH ALL THE PROCESS FROM BEGINNING TO END. WE LOVED HIS SERVICES. IT FELT SO EASY TO BUY A NEW HOME FOR FIRST TIME IN CANADA. HE ALSO HELPED US GET THIS HOME FOR PRICE WE CAN AFFORD.

PARKWOOD MASTER BUILDER ITSELF IS A GOOD COMPANY, I LIKED THEIR INTERIOR FINISHING ALONG WITH THE APPLIANCES WHICH ARE UP TO DATE. THEY REALLY GIVE A GOOD SERVICE IF ASKED, THANKS TO RYAN (INSPECTION MANAGER).

THIS HOME HAD EVERYTHING I EVER DREAM OF IN A NEW HOME.

THANKS
PARKWOOD TEAM

Approximate cost of services:
$460,000.00
Was this review helpful?
Company Response

Thank you Gurkanwal so much for your wonderful review! We are so happy to hear of your fantastic experience and are thrilled to have helped you build your first home in Canada! Congrats on your new home and we wish you all the best!!

Mark and Kristina  in St. Albert
Mark and Kristina in St. Albert
1 review St. Albert, AB
8/10

Parkwood Home's Rookie Sales Person of the Year

We moved into our new Parkwood home in St. Albert, this past January (2019). Overall, we have had a great experience with Parkwood Homes, and would recommend this company to others. In particular, Lionel from the Riverside showhome, has been fantastic to deal with! We can certainly understand how he has been nominated for Rookie Sales Person of the Year. He is knowledgeable, helpful, and works hard to address any of our questions or concerns. Congrats Lionel! Plus, we wanted to extend a special mention to our awesome design consultant Dustin! Finally, we are extremely appreciative for the wonderful support that Sherri (sales manager) and her team provides us, on an ongoing basis!

Approximate cost of services:
$1.00
Was this review helpful?
Company Response

Thank you Mark and Kristina for your wonderful review! We are so happy to hear of your fantastic experience with Lionel and the team! Congratulations on your brand new Parkwood home and we truly appreciate having the opportunity to build it for you! We wish you many amazing years in it!

Ernesto & Cathy in St. Albert
Ernesto & Cathy in St. Albert
1 review St. Albert, AB
8/10

Parkwood Homes' Rookie of the Year

This is our second home with Parkwood, our experience so far has been great with everyone, starting from Lionel at the Riverside's Showhome to the staff at the office (Jill & Dustin) and also Adrian the Site Supervisor.
Lionel has been very helpful in answering questions and suggesting ideas when we asked for change orders, we thank him for his dedication and professionalism. The outside hasn't been completed yet therefore we'll leave a full review when all is done. Thank you again

Approximate cost of services:
$500,000.00
Was this review helpful?
Company Response

Thank you so much Ernesto & Cathy for your wonderful review of Lionel and the team! We are so happy to hear of your great experience and truly appreciate having the opportunity to not only build one, but two of your new homes! We wish you many years of joy and happiness in your Parkwood home! Thanks again!

Matthew in Saint Albert
Matthew in Saint Albert
2 reviews St. Albert, AB
9/10

Go to Lionel at Parkwood

We just built and moved into our new home. Throughout the process Lionel was there to support us and provide guidance. He answered our questions quickly and succinctly. Lionel really went the extra mile for us and made us feel comfortable at every stage of the process.

We love our new house!

Thank you!

M&E

Approximate cost of services:
$400,000.00
Was this review helpful?
Company Response

Thank you so much Matthew for your wonderful review and feedback on working with Lionel! We are thrilled to hear of your experience and wish you all the best in your brand new Parkwood home! Thanks again!

rob in Edmonton
rob in Edmonton
2 reviews Edmonton, AB
0/10

Once they get your money they ignore you

I had Parkwood come and build a house next to mine. I am also in a Parkwood home. I had my final grade completed and they wrecked it during the excavation. I knew this would be a possibility, so I just had final grade done and had not laid down my rock. I contacted their seasonal department , only to have the run around. End of the day they sent someone to repair the damage. They did not complete the simple task. Instead simply leveled the area out. It matched my neighbours at rough grade. They refused to send someone out to speak with me at my property and then cut off all communication with me. An absolute disgrace.

Approximate cost of services:
$150.00
Was this review helpful?
Company Response

We're sorry to hear that you are not satisfied with the actions and courtesy repairs we provided towards touching up your property’s grade that looked to be disturbed from our actions of building next door. We always strive provide the utmost customer service and with that we ensured this work was completed.

Mark in Georgina
Mark in Georgina
0 reviews Georgina, ON
10/10

Keeps getting better

We are still at the initial stage with Parkwood. Ron is very informative and knowledgeable in guiding us in this initial stage of planning the house, while Dustin is very helpful and creative in helping choose the right interior designs. I am looking forward in seeing this house being built after everyting has been finalized. I give Ron and Dustin of Parkwood 5 stars!

Approximate cost of services:
$600,000.00
Was this review helpful?
Company Response

Thank you so much Mark for your wonderful review! We are so happy to hear of your experience thus far and can't wait to build your dream home!

Vida Boye in Edmonton
Vida Boye in Edmonton
1 review Edmonton, AB
9/10

Retirement Home with Parkwood

When we were looking for a house, we toured many show homes and visited many builders. Location was a big factor in choosing our house, but the overall experience with Parkwood at the show home was the deciding factor in going with them in GLENRIDDING.
It was designed from scratch and I made all the decisions for the interior from their many selections available. They informed me about their various stages till my house was ready in a reasonable time.
Ron Torrella provided exceptional service from the time of our first meeting right through and up to the Possession of our home. Any questions or concerns we had through the building and purchasing process Ron was very responsive and was able to provide us with the information we needed. He was very pleasant, genuine and enjoyable to work with. Ron was professional as well as personable and made building our home a positive experience. He followed through and always took the time to support and address our inquiries and concerns. We wouldn’t hesitate to recommend Ron to anyone, including our friends.

Approximate cost of services:
$350,000.00
Was this review helpful?
Company Response

Thank you so much Vida for sharing your wonderful home buying and build experience. We are so pleased to hear of how happy you are with Ron on our Sales Team and with you new Parkwood home! We wish you years of happiness and joy in your new home!

The Turla's in Edmonton
The Turla's in Edmonton
1 review Edmonton, AB
8/10

Kingsbury - Aurora Community

We were so fortunate to have found Ron Torrella, Area Sales Manager for Laurel Crossing and Aurora, together with Heidi when we decided to look new house. As our contact persons, Ron and Heidi helped us find the right house in the right neighborhood for the right price.

Generally, they met our expectations. At every twist and turn that we began to feel stress, Ron offered solutions or alternatives. He gave us the confidence that we were making the right decision with the right builder.

In short, they was always on our side working to make our house purchase as simple and they were always more focused on answering our questions, giving us good advice, and finding options that met our needs. Ron and Heidi will be our first referral when we hear of someone looking for new house.

Approximate cost of services:
$575.00
Was this review helpful?
Company Response

Thank you so much Turla family for your wonderful review! We are so happy to hear of the assistance, help and expertise you received from our Sales Team! We wish you many years of joy and happiness in your Kingsbury home! All the best!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Parkwood Master Builder

Parkwood has actively chosen to be a mid-size builder placing emphasis on customer service and high quality workmanship. For 35 years, we have taken the time to get to know each of our homeowner’s needs so that we can deliver the personal touch to transform each of our houses into ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Builders pros in Edmonton?