Canadian Security Team

Alarm Systems
Ottawa ON K2G 0A6
Write a Review
Write a Review

Recommended Professionals

99%(19 reviews)
99%(12 reviews)
83%(4 reviews)
99%(19 reviews)
99%(12 reviews)
83%(4 reviews)
HomeStars
Alarm Systems
Canadian Security Team
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

49%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Canadian Security Team

Average customer rating:
9.9 10 (50 reviews)

Sort by

Matt T. from Ottawa
Matt T. from Ottawa
1 review Ottawa, ON
10/10

Alarm Install

From the estimate/consulting stage to installation and training, Canadian Security Team were phenomenal. Not only were they fairly-priced, but they were the only monitoring service I spoke with that offered IP monitoring at a decent price. Knowledgeable and friendly salespeople, clean and efficient installation - you couldn't ask for better service.

Approximate cost of services:
$650.00
What could this company do to improve their services?
Make pricing easier to find online - though the sales team was extremely efficient in answering calls & questions.
Any advice to offer fellow homeowners facing a similar project?
Ask as many questions to the CST team as possible - they are happy to answer.
Was this review helpful?
Company Response

Thank You Matt for the review. We are happy to have met your expectations. We truly appreciate your business and look forward to continue to provide you with exceptional service for years to come. Craig Paw-Sales Consultant

Robert from Ottawa
Robert from Ottawa
1 review Ottawa, ON
10/10

Security System Installation/Monitoring

This company offers great customer service along with a great product at a competitive price. I got exactly what I wanted/needed and they even honored the price on a quote that was 10 months old. CST took care of my old condo, I hired them for my new condo and I always recommend them to all of my family, friends and co-workers. They have a great team and they offer reliable products. Keep up the good work CST.

Approximate cost of services:
$708.34
Was this review helpful?
Company Response

Thank you Robert for the positive review! We are happy to hear that you are recommending us to all of the people you know. Word of mouth advertising is the best advertising we can ask for! Thank you for your continued business. It is really appreciated!!! David Smetana - Vice President

Ahmed from Ottawa
Ahmed from Ottawa
4 reviews Nepean, ON
10/10

My Home Security System

Amazing service, amazing in time answers, I dealt with Craig and he is the proper person for proper work :)
The guy who made installation as well, Perfect.
System is working perfect.

Approximate cost of services:
$300.00
Was this review helpful?
Company Response

Hi Ahmed,

Thank you for taking the time to leave a review of your experiences with us. I will make sure that everyone involved with your project hears your positive words. Please feel free to contact us anytime if there is anything you need. Thanks again!!! David Smetana - Vice President

Jeri from Ottawa
Jeri from Ottawa
2 reviews Ottawa, ON
10/10

Installation and set up of alarm company

Dave and his team were knowledgeable and helpful in setting up our new security system. They were quick to come out for an estimate and very competitive in price. They had to change out several aspects of the old security system and made sure it was all up to date. We appreciated the help to get it done in a timely manner. I would definitely recommend CST to anyone in need of a security system.

Approximate cost of services:
$600.00
Any advice to offer fellow homeowners facing a similar project?
call CST
Was this review helpful?
Company Response

Thank you for the wonderful review Jeri! I'm happy to hear that everything went to your satisfaction. We look forward to providing your security needs for many years to come! Thank you for your business, it is appreciated!! - David Smetana - Vice President

Dustin from Ottawa
Dustin from Ottawa
1 review Gloucester, ON
10/10

Home security system

Great people, great service, great products. Dealt with Tom directly, who answered absolutely every question I had and more. Tom was very knowledgeable and forthright with everything. Anytime I have a question, Tom is available to help. For anyone who is looking for a home security system, I would highly recommend CST.

Approximate cost of services:
$1,400.00
Was this review helpful?
Company Response

Thank you for taking the time to leave a review for us Dustin, it is much appreciated. I will make sure that Tom, and the rest of our crew involved with your system, hear your positive words on a job well done! We look forward to servicing your needs for many years to come! - David Smetana, Vice President

Frankie in Copeland Park
Frankie in Copeland Park
1 review Ottawa, ON
10/10

Home Security System

I have been a customer of CST for several years. The service was fast, friendly and efficient. I needed a security system in a hurry and they responded immediately. The cost was reasonable and there was not pressure only recommendations based on your residence. I required their services on a second occasion to replace the connectors after installing new exterior doors, same efficient service. It is nice to deal with a company that takes pride in providing good customer service, there are so few left. Thank you CST!

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you for the review Frankie. We take pride in what we do, and think that is reflected in the quality of our installations and service. I am glad to hear that our team has always met your expectations, and that you are happy with our services. Thank you for your business, it is appreciated! - David Smetana, Vice President

waggle from Ottawa
waggle from Ottawa
1 review Ottawa, ON
10/10

Home Monitoring System

We were looking for a home monitoring system and were in a rush to get it installed before vacation. We asked CST to quote us along with three other vendors, and were most impressed with their assessment of our home. They didn't try to sell us anything that we didn't need, and were very clear with where we would get value for our money - and have our security needs met at the same time. When installation day came - which was arranged around my schedule - it was so painless that it was like they weren't even there. It was fast, the training was simple and clear, and everyone that I interacted with was professional. This is a company that makes you feel like a customer in the truest sense of the word, and they take a personal touch from first call to post-installation follow-up. It was truly a pleasure to deal with them.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

It was a pleasure dealing with you, and many thanks for the positive review. I will make sure that the technician who installed your system gets a pat on the back for a job well done! Thank you for putting your trust in our company! David Smetana, Vice President

Rhonda from OSGOODE
Rhonda from OSGOODE
4 reviews Osgoode, ON
10/10

Home Alarm

I replaced my former alarm company with Canadian Security Team. They responded to our queries in a very timely manner and provided great service to repair the portions of the alarm system that needed upgrading. Good value at $19.95 per month for monitoring services.

Approximate cost of services:
$19.95
Was this review helpful?
Company Response

Thank you for the positive review Rhonda! I'm glad that we were able to meet your needs and put your mind at ease!! - David Smetana, Vice President

Chrstina from Kanata
Chrstina from Kanata
1 review Kanata, ON
10/10

Home Alarm

From the moment you call CST to book your appointment, to the moment they leave. You will be treated with respect, punctuality and quality.They take pride in what they do and make sure you understand how to use your new alarm system .They care about you as a customer, your not another number. I am a very satisfied customer! You can be too!

Approximate cost of services:
$20.00
Was this review helpful?
Company Response

Thanks Christina! One thing we always strive to do is to treat each customer as a person, not a number. Many times, Big Corporate seems to forget about the little people. We will never be like that! Thank you for your business, and your trust in us!! David Smetana - Vice President

Mike McNamara from Nepean
Mike McNamara from Nepean
3 reviews Nepean, ON
10/10

install security sysem

What a difference dealing with a locally owned business! CST helped me with issues carried over from my previous security company, explained the contract clearly and precisely and saved me money on the installation which went exactly as promised. These guys are friendly, competent and I am getting the service for less than what I was previously paying. They don't try to sell you equipment and services you don't need and they seem to know their stuff.

Approximate cost of services:
$27.00
Was this review helpful?
Company Response

Mike,

Thank you very much for the review, and the kind words. We always try to go the extra mile to provide the best service possible, and by the sounds of it with your system, we did exactly that!

Thank you for your business, it is appreciated!!!

David Smetana
Vice President

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Canadian Security Team

Canadian Security Team is a risk management and loss prevention specialist utilizing the latest technologies for integrated security solutions for residential and commercial clients. CST offers a wide range of integrated service solutions to meet and satisfy your individual security requirements. Each customer has differing requirements and CST strives to ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Alarm Systems pros in Nepean?