Arborcare Tree Service Ltd

Work was not completed as per emergency request and I was told in order for them to do the job I would have to give them my MC# which I did. Workers came and took down non-hazard part of tree and left the hazard still standing. On both occasions there were witnesses to the arrival and departure of the workers. Two other workers came previously to assess the tree and agreed the whole tree needed to be removed. Workers didn't know how to back wood chipper down alley which we had requested. Workers came back 3 days later instead of next day as promised to finish the 3 hrs hazard removal that they promised and charged me for 2 days emergency rates for a job that should have been on the first day!! They said that they stopped their workers as they put in a 10 hr day and when I called the office they promised me that they would be back the next day to finish the 3 hrs minimum required. They actually sent out two workers prior to assess the tree and agreed the tree standing was still a hazard. We were not aware that we would be paying emergency rates again!! The invoice I received did not even have a breakdown of hours. They were only at my home the first day for a total of 2 hrs and the second day 1 hr but as I have stated I was charged for 2 days at emergency rates plus an extra day of travelling to and from my house and disposal fees. Had they finished the job the first day as requested in an e-mail I would have not had to pay the extra travel time and disposal fees. Even though I have all the proof in correspondence between myself and Arborcare the manager just kept on making up excuses so they wouldn't have to credit us for an extra day for their mistake. When I gave my MC# to Arborcare I was worried this type of thing would happen and it did!!! They offered me 1 hr refund and a $50 credit for tree trimming. I told them I did not want them back to my home but rather give me a credit. Not to be trusted and expect the manager's to justify ripping you off and making up excuses why they couldn't finish the emergency/hazard the first day!! I noticed they are trying to cover up their tracks!!

Arborcare gave us a quote of 4 hours work for removal of two maple trees, one which had fallen over.

The rep gave us a quote of 4 hours work, and explicitly removed travel time from the quote. He told us that once we initiated the work, we would be contacted to arrange a time for the crew to come by, since we have dogs in the yard. The receptionist took our credit card as security, assuring me that no charge would be made without my knowledge or authorization.

The crew arrived unannounced at 8am in the morning, with no call preceding their visit. Fortunately, I was just heading out to work, and was able to let them into the yard to do the work. However, I was very annoyed that we had received no advance notice as promised.

The crew worked quickly, were cordial, and very efficient. They completed the work in less than 2 hours, and left a tidy work area.

We waited nearly a month for an invoice to arrive. When looking at my credit card statement, I noticed a $700 charge for the work. Calculating the minimum visit noted on the quotation, this should have been a maximum charge of $520.

Calls to the office to dispute the charge generally were unsuccessful. After escalating to management, Arborcare offered to remove $100 from the cost, reducing the bill to around $600.

When challenging the additional cost above the minimum visit, we were informed that they were charging us travel time. When we pointed out that this was explicitly removed from the quotation, we were told that the sales representative did not have the right to do this.

We are very dissatisfied with the billing practices of this company.

First, we were charged without having ever seen an invoice for the work completed (it has yet to arrive), after being told explicitly that this would not happen.

Second, it is not our problem that your representative did not have the right to remove a fee. If it is on your quotation, you should honour it, not punish the customer for your representative's mistake.

After receiving several quotes I decided to go with Arborcare, work was done well and they left very little mess. Very Pleased with the service, I would hire them again.

Called Arborcare to remove 9 poplars on my lot. Although it did take a few weeks from the time I approved the work for them to show up it was done very well and safely. Chris was very friendly and informative. Thanks

Stay away from Arborcare - the absolute WORST EVER!!! Waited months for service and when they finally showed up they did exactly what we didn't want. Their customer service is awful, no one even bothered to call us to follow up, once they have your money THEY DON'T CARE. Subcontractor was supposed to come back to fix it, still waiting!! This has been going on 10 months.

Excellent knowledgable people when it comes to tree health, maintenance and recommendations - they come by to inspect, recommned and then give a quote almost tree by tree. Then they come out, trim and clean up the trimmings very efficiently. No tree is too big.

Professional safe and couteous service; they came a made recommendations and prepared a quote on where and what should be pruned or trimmed; the work was carried out promptly and without any inconvenience to the multiple homeowners on the property

Although it took a long time for them to come to do the work from the request date, they did a very good job of pruning our Elm and fruit trees. Further, they had to come back to correct some work completed, and did so without further charges. They honored their quote and did a good job.

We had two spruce trees removed from front yard. Workers were very professional, efficient.. Care was taken to remove all the root system.
We landscaped with new lawn and no shoots have appeared. Good Job!