Mermaid Pools And Hot Tubs

We bought our Spa-O at Mermaid Pools 18 months ago and have had nothing but pleasure. From Bob, the friendly Sales Associate who sold us the Spa, to the delivery people and the store staff, I have been met with nothing but smiles. We were surprised when we were shopping that you could get a spa that ran on 110 volt power that we could connect directly to the power outlet in our back yard. The Spa is always hot and never takes long for the water to warm up. Even when we have emptied the spa in the middle of winter for a cleaning, the water is hot and ready to use the next day. Our Mermaid Spa has brought us nothing but relaxing enjoyment from the day we bought it.

We purchased a pool from the Ogilvie Rd Location in Ottawa and couldn't be happier!! The service was outstanding, the selection was great, but not overwhelming and we had a knowledgeable sales associate in Chris guiding us along the way to ensure we got exactly what we were looking for. The product quality is great and staff definitely know what they are talking about! We left knowing our project was in good hands and would be finished in good time with the highest quality service!
I will be sending anyone who asks me about pools or spas to Mermaid Pools and if I ever require anything I will return.
Thank you for making our purchasing experience easy, relaxed and fun!!

As a first time buyer of a spa, I followed the recommendation of a friend who had purchased a spa from Mermaid. Chris Bjornstaad was very helpful, patient and responsive while I figured out what I wanted to buy. He connected me to all the trades needed to prepare the site, and install the spa. He checked back to ensure all was well after the spa was delivered and installed, sorted through some service and warranty questions quickly and really seemed to enjoy the process of helping us buy the spa that has already given us so much pleasure. The trades Chris referred us to were excellent.

We bought a spa last winter for our new home. We had a mermaid hot tub in our previous house for over 10 yrs. We never had any issues with it and always great service from your guys. This time Chris B. helped us decide on what type of spa to buy and whether we go bromide/chloride. We value his professionalism and knowledge and he continues to answer our questions about chemicals and care. Thanks!

I was deployed in Afghanistan and wanted a spa ready for me when I got home from my deployment. I did my homework and found one that suited my needs. I was able to deal with Chris at the Ogilvie Mermaid location, and had an excellent experience discussing the details with him and the delivery team. I purchased the spa on a risk of never actually seeing it other then pictures online. Everything was completed professionally, delivered on time and put in place when planned. It was an excellent experience with them and I recommend Mermaid for spa needs. The spa quality and any after-sales advice I've needed were also excellent.

We have had a very disappointing experience with Mermaid (Merivale location). I cannot in good conscience recommend them to anyone. Had I to do it over again, I would never choose Mermaid. The installer for our semi-inground was sloppy and unreliable. Takes no pride in his work. Says "I'll be there first thing tomorrow" everyday for a week and a half. Cuts corners everywhere and hopes you won't notice. The original installation was in May and we were still dealing with them to fix poor workmanship in October. I could give many examples, but here is just one - The pool liner was installed with several large wrinkles along the bottom because it was "too cold" to get in the pool to smooth it out when the water was being added. After emailing several times to see when they were returning to fix it, and after several weeks elapsed, they finally returned to fix it and only ended up taking pictures of the wrinkles. Then after more emails and more weeks went by, they returned to try to plunge the wrinkles out. That didn't work at all. More emails and more weeks go by and they finally send the installer back to drain the pool completely, remove the liner, resmooth the masonry sand, reinstall the liner, smooth it out while the water is going in, add more salt (the wrong kind!) and spill it all over my river rocks and not clean it up, and then close the pool for the winter (at my expense). In the process, the installer damaged my brand new cedar deck in multiple places. He used some sort of pump to pump the water from the pool all over my front lawn to the road that vibrated so much it cut deep grooves into the cedar. He also pried up the screwed-in deck boards to dump sand underneath them. To transport the sand, he went to the front of my house and took my white Ikea recycle bin (it was garbage day) and used that. He gave me great grief on the phone when I told him I expected the damaged boards to be replaced, but then relented and eventually did so after I emailed photos to the installations manager. My deck now looks like a zebra with some boards with a grey weathered appearance and some brand new. I am still waiting for any sort of compensation for my troubles over these past 5 months. I paid these folks an awful lot of money and was very patient and reasonable. I expected better. Once they have your money, they don't care about you anymore.

In 1991. We built our new home then we purchased a new 16 x 32 above ground pool from Mermaid pools on Ogilvey Rd. I did the install myself and thought this will probably void my warranty. O well not to worry 22 years later with the original liner filter and pump We we are doing a back yard Reno and the old pool had to go I wonder how much longer it would have lasted. My family and I would like to thank Mermaid for 22 years of summer fun. P. S. I would recommend mermaid pools any time

Our family has wanted a hot tub for four years; we visited Mermaid every year (a few times a year) because we have a swimming pool, would chat with Chris Bjornestad, one of the hot tub sales reps, and would leave. Finally this year we took the plunge. We did our homework over the internet, visited several dealers in the area and went back to Chris and bought a tub. Why Mermaid? They have offered us great service for our in-ground pool (not installed by them) for over fourteen years. Whenever we spoke with Chris, he patiently answered our questions, gave us the pros and cons (even of Mermaid's products), did not disrespect his competitors' products, and treated us graciously every time we came in, even though he had not made a sale to us in the past. At the end of the day, Mermaid's service record with us, and Chris' no-pressure attitude were the points that helped us make our decision. We are enjoying our hot tub immensely. Thank you!

Mermaid pools just installed our in ground pool liner to replace the one they also installed over 12 years ago. It looks fantastic. The installation crew was meticulous in their installation and everything was explained in a friendly, courteous and professional manner. They were the lowest priced estimate over two other major competitors. We have also purchased our Spa from Mermaid pools, along with many pool and spa accessories. You will be very lucky to obtain lower pricing than that offered by Mermaid, but I am almost certain you will not receive the same exemplary quality in products or services.

I purchased a pool from Mermaid Pools on Ogilvie Road this summer and my experience was great. Our salesman Chris provided us with all the information we needed to make an informed decision. He was also great to deal with after the purchase was made. We may consider purchasing a hot tub next year, I will definitely be buying it from Mermaid no questions asked. We used our pool all summer and we love it.