Mermaid Pools And Hot Tubs

Swimming Pools, Spas & Hot Tubs
Ottawa ON K1J 7P5
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Reviews by rating (past 12 months)

Reviews for Mermaid Pools And Hot Tubs

Average customer rating:
8.3 10 (218 reviews)

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Marie-Claude Thibeault from Ottawa
Marie-Claude Thibeault from Ottawa
1 review Orl, ON
10/10

Newe pool

Hi,

My name is Marie-Claude Thibeault and I just buy a new pool... I got an amazing service from Mermaids. Roxane and Dave did their best to make me happy and it's a success! Thank you again and talk to you at spring to install my new pool!

Approximate cost of services:
$4,000.00
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powerscout99 from WAKEFIELD
powerscout99 from WAKEFIELD
1 review Wakefield, QC
9/10

hot tub

I had purchased a used hot tub from a friend of mine but all I had was problems with the electronics and pumps from the minute I installed it. After dropping over a $1,000 in repairs, and after speaking with Phil and Roxanne at Mermaid Pools and Hot Tubs, it was clear that the price and service from Mermaid, plus the warranty peace-of-mind, made the decision to buy a new hot tub a no-brainer. Phil and Roxanne both came out on-site to give me a demo of the product and their attention to making my customer experience a pleasant one was outstanding. I would recommend Mermaid to anyone interested in buying a hot tub, and to look at any one of their IPG models, which by my research and experience are the most reliable and well-designed tubs on the market.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for your detailed and thoughtful review of our service! We are so happy to hear that Phil and Roxanne made your Mermaid experience so worthwhile and that you chose to buy your hot tub from us.

John West from Ottawa
John West from Ottawa
2 reviews Orl, ON
10/10

hot tub purchase

We purchased our second hot tub from Mermaid Pools. Phil, our salesperson, made us an offer we could not refuse. He was very helpful and answered all of our questions and came to our home to explain how to use the tub and all of the features. Thank you Phil.

Approximate cost of services:
$13,000.00
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Denise LaViolette from Ottawa
Denise LaViolette from Ottawa
1 review Orl, ON
10/10

Hot tub

I recently purchased a hot tub from Mermaid pools. Phil provided me with outstanding service and was very knowledgeable about the various products in the store. His easy going manner and friendly approach made the purchase of this high value item much less stressful. Following the delivery of the hot tub Phil came to my home to install the spa cover easy lift and make sure I was comfortable with the functioning of the spa, the chemicals to use and the overall maintenance. My overall experience was excellent and I would recommend Mermaid Pools and Phil to family and friends.

Approximate cost of services:
$9,000.00
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Monica from Ottawa
Monica from Ottawa
1 review Cumberland, ON
10/10

Above ground pool

Thank you, mermaid pools and in particular Phil Morneault for the excellent sale and service I was given when I bought my pool this past July. Everything from sales, installation and service was excellent!

Approximate cost of services:
$4,000.00
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andre hebert from Ottawa
andre hebert from Ottawa
1 review Orl, ON
10/10

Hot Tub

I recently attended the mermaid store and was surprised by the service of the sale staff. No pressure, friendly and a good price was worked out. Quality of the product, the inclusions which are usually extra were very attractive. Thank you.

Approximate cost of services:
$8,000.00
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brenda01 from Ottawa
brenda01 from Ottawa
1 review Nepean, ON
10/10

Service

I wanted to take a minute to let you know about the outstanding and exceptional customer service I have received from Peter Clark since purchasing an in-ground pool from Mermaid in 2012. Anytime I've had a question about my pool equipment, chemical levels, replacement parts, warranty etc., Peter has always come through for me (even when I would start by speaking with someone else at Mermaid). Peter always makes himself available (received a follow-up e-mail on a heater part from Peter before store hours), he never rushes you, he is very knowledgeable and always has a positive attitude with a smile on his face. You always seem to feel better after speaking with Peter. I can't say enough about him and to the fact that he has eliminated any concerns I once had about after sales support/service with Mermaid.

Peter is a great source of information on all aspects of pool service, maintenance and parts, and Mermaid should be proud to have him on staff.

Thanks and Regards,
Tony Khoury.

Approximate cost of services:
$0.00
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Devin P from HAMMOND
Devin P from HAMMOND
1 review Richmond, ON
10/10

Pool Purchase and Installation

I would highly recommend Mermaid Pools to anyone thinking of purchasing an above ground salt pool.

My wife and I were on the fence for about a year on getting a pool, so we decided to shop around. We were unsure as to what we wanted, or what we could afford.

After a bit of research, we decided to visit Mermaid. Allowing us time to browse around and get a feel of the place, Mike approached us to offer his services. Mike was helpful answering all of our questions that we had about making this investment. He was never pushy and I never felt pressured - having never owned a pool, he answered all of my questions and helped me feel at ease. The process of selecting our pool, while staying in budget was easy. It was never about getting the most money out of us - Mike suggested we wait on an option we wanted (integrated fences on the pool) until the installation was done because we may not have needed it, saving us several hundred dollars. We got a lot more that we thought that we could with the budget we set.

Mermaid is a very organized company and scheduling for the delivery and install went exactly as planned. The installation crew was pleasant, and answered all of my questions throughout the install - it was amazing to watch these guys leveling the yard in 30 degree heat, much higher with the humidity!! Mike kept on checking in to make sure everything was running along smoothly and ensure that our questions and concerns we had were answered.

Now, about two weeks later, we are enjoying our pool. I have a lot to learn, and will visit Mermaid's water testing department next. I have no doubt that I will get the same great service I have received thus far!

We are looking forward to many summers spent in our backyard!

I recommend Mermaid to everyone who asks us about our pool. I am so pleased with the service I received.

Thanks Mike & Mermaid

Approximate cost of services:
$8,000.00
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Company Response

Thank you Devon for writing such a detailed and positive review of our service. We are very happy to hear that you were pleased with the service you received and we are looking forward having you as one of our valued Mermaid customers for years to come!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mermaid Pools And Hot Tubs

For over four decades, people in the National Capital Area and Outaouais have been getting into the swim of things thanks to Mermaid. Since 1965, we have sold and installed over 40, 000 pools and spas, and continue to service what we sell. We design and build in-ground pools, and ...
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