Mermaid Pools And Hot Tubs

Swimming Pools, Spas & Hot Tubs
Ottawa ON K1J 7P5
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81%

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Reviews for Mermaid Pools And Hot Tubs

Average customer rating:
8.3 10 (218 reviews)

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Alana Schryburt from Ottawa
Alana Schryburt from Ottawa
1 review Ottawa, ON
10/10

above ground pool and heater

We are very happy with the 18' above-ground Atrium pool purchased at Mermaid. Roxanne was an excellent salesperson. It was obvious that she knew the products, she answered all my questions and provided me with information to help me select the best pool for my family needs. Additionally, Roxanne provided contacts for water and electricity. Dominique arranged the installation and all went smoothly and quickly. Every person I spoke to at Mermaid Pools was polite and it is apparent that customer satisfaction is a priority.

Alana Schryburt

Approximate cost of services:
$7,000.00
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mike from Ottawa
mike from Ottawa
1 review Ottawa, ON
10/10

hot tub

I recently purchased a hot tub from the Ogilvie Rd location. The sales associate Martin was knowledgeable of products and services. I gave him my budget and we found something I'm sure to enjoy for years to come. I purchased a hot tub 12 years ago from Mermaid and after dealing with post sales service it was an easy decision to go back.

Approximate cost of services:
$9,000.00
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erincrepeau from Ottawa
erincrepeau from Ottawa
1 review Kemptville, ON
10/10

Pool

We were very happy with the service (from sales to install to retail) that we Recieved from mermaid pools. They understood the size of the investment and never tried to up sell us at all. They were honest about products we didn't need rather than pushing them on us and the pool school was an added bonus that helped us a lot. We would recommend mermaid pools.

Approximate cost of services:
$8,000.00
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mdro from Ottawa
mdro from Ottawa
3 reviews Ottawa, ON
10/10

Hot tub

If you are considering buying a hot tub, I would absolutely recommend Mermaid Pools on Ogilvy Road in Ottawa. At each step of the process (sales, contract negotiation, warehouse dealings, delivery, installation and show of operation) I received professional, enthusiastic, knowledgeable, and, most importantly for me, respectful service from obviously dedicated employees. This bodes well for any future dealings with this great company, namely for maintenance (monitoring water quality), winterizing in the fall and opening up in the spring. My family and I use the spa every day for both its fun and therapeutic value!

Special thanks to Martin, Sandy, Lloyd and Phil!

Approximate cost of services:
$6,700.00
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Marek from GATINEAU
Marek from GATINEAU
1 review Gatineau, QC
10/10

Above Ground Pool

From the beginning of the purchase process, we had an excellent service from Roxanne, the Mermaid sales representative. All our questions were answered properly. The installation of the pool went very well. We are very happy!

Approximate cost of services:
$8,000.00
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Kevin Turcotte from Gatineau
Kevin Turcotte from Gatineau
1 review Gatineau, QC
8/10

New spa + installation

I bought a new spa from Mermaid (Bullfrog Spas). Buying experience was pretty good. Phil Morneault knows his product and gave great tips.

I experienced the show of operation. Phil Gregory was right on time, he installed the cover lifter and explained how the control panel worked.

Overall, I had a good experience so far with Mermaid.

Approximate cost of services:
$15,000.00
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Sabine from Ottawa
Sabine from Ottawa
1 review Ottawa, ON
10/10

Hot Tub Repair

We needed repairs done on our heater for our hot tub. Laura from mermaid was instrumental in contacting the contractor that Mermaid had recommended when the part hadn't come in.

Thank you mermaid, and especially Laura for all your help!

Approximate cost of services:
$420.00
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Joey Vaillancourt from Luskville
Joey Vaillancourt from Luskville
1 review Luskville, QC
10/10

27ft Above Ground Pool

Everyone at Mermaid Pools were very helpful from beginning to end. Everything was organized and things were completed as per the dates agreed upon. Installers were great too. Even with a few problems with the slope in my yard, we were able to make it work and our pool is functioning well and working great.

Thanks for everything!

Approximate cost of services:
$6,500.00
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chantale hart from Ottawa
chantale hart from Ottawa
1 review Ottawa, ON
10/10

15x30 above ground pool

Bought a large above ground pool! Mother nature was NOT on our side so the installation kept being delayed, incomplete.... in the end, the pool looks awesome, the installer Martin was VERY thorough with levelling and all other measurements!!!! People in the store were always kind, polite, patient and smiling ;) thanks so much for helping create memories for our family and friends!!!

Approximate cost of services:
$13,000.00
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Diane Denis from The Nation
Diane Denis from The Nation
1 review Limoges, ON
10/10

above ground pool

Received great service from Martin Molla at Mermaid Pools on Ogilvie Rd. He took the time to answer multiple calls and questions to our satisfaction. Great service and great products

Approximate cost of services:
$2,600.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Mermaid Pools And Hot Tubs

For over four decades, people in the National Capital Area and Outaouais have been getting into the swim of things thanks to Mermaid. Since 1965, we have sold and installed over 40, 000 pools and spas, and continue to service what we sell. We design and build in-ground pools, and ...
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