Purewater Total Home Leisure

Swimming Pools, Spas & Hot Tubs
Ottawa ON K2H
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HomeStars
Swimming Pools, Spas & Hot Tubs
Purewater Total Home Leisure
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86%

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Reviews by rating (past 12 months)

Reviews for Purewater Total Home Leisure

Average customer rating:
8.9 10 (76 reviews)

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Marisa in Ottawa
Marisa in Ottawa
1 review Ottawa, ON
10/10

Hot Tub purchase and delivery

We recently purchased a Nordic Retreat Hot Tub from PureWater in Bells Corners, and the attention and knowledge we received from Kevin was second to none. He was most helpful and there to answer any and all questions we had (and we had plenty) with the utmost of patience. He was not trying to sell us something more than what we were looking for. The delivery of the tub was well organized, professional and seamless, thanks to Stephen. We cannot say enough about the personalized service we received from PureWater and would not hesitate to recommend them to anyone for future purchases.

Approximate cost of services:
$5,000.00
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Adnan in Toronto
Adnan in Toronto
1 review Toronto, ON
10/10

Best Pool table installation!

I bought a 8ft pool table and a table tennis conversation top from them. Their prices were very reasonable and service was excellent. My pool table was professionally installed and they did not leave till I was completely happy with my setup. Folks like Seth, Andrew, Kevin, Rick, Adam and a few others I dealt with were very good and extremely professional. There was a small defect in one of the products and they came in and made it right without any concerns. I would encourage anyone looking for building a game room to talk to this wonderful company.

Approximate cost of services:
$3,100.00
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Brittany in Ottawa
Brittany in Ottawa
1 review Ottawa, ON
10/10

Hot Tub Purchase

Really pleased with the sales and service here. From our first visit to look at hot tubs to pickup and setup we were really happy with how knowledgeable and helpful the staff was. We had a question after our install and called the service line who had our question answered right away. Highly recommend Purewater!

Approximate cost of services:
$7,000.00
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E Charron in Nepean
E Charron in Nepean
1 review Ottawa, ON
10/10

Nordic tub from Purewater Total Home Leisure

We had our Nordic tub delivered on December 4 and have been enjoying it since December 5. The delivery guys were on time and helpful. Kevin and Chris sold us the tub and they are both knowledgeable and pleasant. I have been back to the store to have the water checked and I enjoy the reassurance of knowing the water is correctly balanced.

Approximate cost of services:
$5,500.00
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Private User
Private User
Private User reviews Ottawa, ON
10/10

Purewater Hot Tub

We finally purchased our 1st hot tub from Purewater in Sept. We looked for months and we choose Purewater because of quality and their customer service. They are very knowledgeable. Right from the 1st steps in getting information on the tubs to the delivery/installation they were great. Seth was always there either in person or via email to answer our questions. The delivery guys were great; on time, professional and knowledgeable. They don't stop once the tub is delivered. They invite you to their 'School Spa' which is very informative; a must to attend; a crash course in how to maintain your hot tub. The snacks and wine were a plus too!

Approximate cost of services:
$10,000.00
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Karyn Ladurantaye in Nepean
Karyn Ladurantaye in Nepean
1 review Ottawa, ON
10/10

Nordic Spa

My recent purchase of a Nordic Spa was awesome! Chris Naish was very knowledgeable, helpful and a pleasure to deal with for my purchase. Kudos to the delivery and installation team who got the tub delivered within 2 days and were professional, friendly and efficient with the installation. Big thanks to the Purewater Team!

Approximate cost of services:
$5,000.00
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Randy in Kanata
Randy in Kanata
1 review Ottawa, ON
10/10

Excellent pool service

On October 1st Purewater Total Home Leisure installed a new vinyl liner in our inground pool. As with previous service calls, the scheduled date and time of installation and cost estimate were as planned. The installation and water trucks were perfectly timed. The new liner looks beautiful and Adam and Andrew did an excellent job. I highly recommend Purewater for pool services.

Approximate cost of services:
$5,000.00
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Scott in Ottawa
Scott in Ottawa
1 review Ottawa, ON
10/10

Amazing Product....even better service

We bought our hot tub at the spring home show, and the service there was outstanding. We selected the best option for our needs. Walking us through the requirements for installation and the recommended service people was incredibly helpful. I've had hot tubs before, but the plug-and-play types so I had a bit to learn for a full on hot tub. Price was great, and once delivered, the quality is beyond what we expected!! The delivery guy was so helpful in offering suggestions for the layout of the hot tub, and told us some great tips. He went over EVERYTHING with us leaving no room for error. He was super friendly to the point where we actually invited him to our housewarming party!! The tub was delivered with everything you need to get it going and running for many months. Excellent product, excellent price and the service is top-notch!!

Approximate cost of services:
$8,000.00
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Decal
Decal
12 reviews Ottawa, ON
10/10

Outstanding service for a difficult project

My on-ground liner failed in very short order; see my other review for details. All the other pool companies I contacted either couldn't or wouldn't do the liner replacement, even if I was willing to pay for re-measuring etc. They were worried about liability. Purewater's owner Carolyn Bickerton agreed to take on the job, re-measured everything to ensure a good fit, worked with the liner company when required, and was on-site for all the key installations. She gave good advice and was very tolerant of my many questions; she seemed to understand that my first (bad) experience with another company had made me wary. I'm very satisfied with the job and wouldn't hesitate to hire them again.

Thanks Carolyn!

Approximate cost of services:
$2,500.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Purewater Total Home Leisure

Home leisure and recreation products; hot tubs, billiard tables, swimming pool supplies, and service / repair.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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