Spring Home Heating & Cooling Systems Inc

Spring Home is one of the best in the business. Heard about them and decided to give them a shot when my a/c unit went down. They quickly gave me a quote and the installation was done within a few days. The owner even came by to make sure the installation was done correctly. I highly recommend Spring Home if you needed an a/c unit replaced.

We are very impressed with the high level of professional service provided by this company, and highly recommend them to you. Everything from sales + installation, to service; all done exceptionally well.

Excellent customer service and technical expertise with removal of an old boiler and water heater, and installation of a new Combi unit. Fair pricing. The technicians were on time, polite, and knowledgeable. Overall, a very professional organization. Highly recommended.

I had a new furnace, thermostat, and humidifier installed by Spring Home a few years ago. Recently, I had an issue where the thermostat was not sending the signal to turn off the furnace when hot enough, such that I had to turn off the circuit breaker to stop the heat from blowing. I would like to thank Spring Home and especially KIRIL for responding quickly and for spending as much time as needed to investigate and finally fix the problem! He cleaned up the wiring significantly and stayed long past quitting time to be sure that all parts of the system were working correctly. Thanks again!

Spring Home is an EXCEPTIONAL COMPANY! I speak from the experience of having used other companies to my distinct detriment. Spring Home is highly professional with all stall involved from initial sales to final installation to customer care.

We dealt with the extraordinarily competent & knowledgeable installation & service manager, GEORGE.

We bought a Lochinvar Knight Boiler, a John Wood hot water tank & 2 different styles of Mitsubishi Ductless A/Cs. We are very happy with all of these purchases, as well as with the related maintenance & customer care we have received following the purchase.

Here is our (not very short) story so you will understand why this Company is exceptional. If you are not interested in reading through this entire review, please, at least, read the end because it makes note of an exceptional courtesy extended by the Company.

We own a large ranch bungalow in Scarborough built in 1954. It has an unusual heating system consisting of only all 'in-floor' copper pipe radiant heating. When we first purchased the house, it became immediately apparent that there was a heating system problem. We called upon the heating company that the previous owners had been using & found, pretty quickly, that that company had no expertise whatsoever in the system installed in the house (hence the problems we were encountering). We then called upon a heating company that advertised itself as specialists in old home heating, only to be sold a totally inappropriate boiler/hot water heating system, which then resulted in repairs & replacements that tripled the cost of our original investment.

I have gone into this detail to let you know what a breath of fresh air it was to open the door to Spring Home! We found, in George, a man with exceptional knowledge who knew exactly how to deal with what our particular issue was & how to solve the problem. And that he did.

I stated earlier that we have an important note about a courtesy extended by this Company.

Again, because we have an unusual heating system in our house, we also have no built in provision for A/C. There were a limited number of options available to us & George was able to clearly define these options & make recommendations in our circumstances.

We had not committed to making a decision on the A/C matter when my husband was suddenly & unexpectedly required to undergo triple by-pass heart surgery, at a time when August exterior temperatures hovered in the humidex 35-40 C range. It was imperative for his health that we had A/C at the time of his release from hospital. I called George & I am forever grateful that, with exceptionally short notice, he was able to arrange the required equipment & send out a crew to do an installation on the very day before my husband's release. His crew attended overtime & on a long weekend. This was no small thing-critical, in fact, & something we will never forget!

As I said, EXCEPTIONAL COMPANY!

*** Amended review effective September 16, 2019 ***

I originally gave this company a lower rating with the heading: Ductless Air conditioner - Excellent sales, good product, but careless work damaged my home

My opinion of the company has changed as their customer service insisted on rectifying the situation for me, and in the end, that is exactly what they did.

Mistakes can happen, but I believe the aftercare a company takes to right a situation speaks volumes. Spring Home stayed in touch with me and ensured I was satisfied. They paid for the damage that was caused to my step.

I've left the original review up so you can see how the company completely changed my mind on the matter. I would not hesitate to recommend their services knowing how they look after their customers throughout the process -- before, during, and especially after the installation.

+++

**Original review**

I contacted four different companies before we chose Spring Home Heating & Cooling Systems Inc to install our ductless air conditioner. The sales person was knowledgeable and took his time to explain the product to us. We spoke first on the phone and again when he came to do the home evaluation. Although his price was not the least expensive, we felt confident that he sold us the unit we needed for our space. We have no complaints whatsoever about this part of the company. Their rep sold the product professionally and was not pushy at all. We had even talked about buying a new boiler from the company in the fall.

Two installers came as scheduled. They appeared efficient, and once we showed them the area where they'd be working, we felt no need to look over their shoulders. Unfortunately, this was our mistake.

I was in the kitchen when I heard something drop from the top floor where our air condition unit was being installed. It landed with a thud, so I went to see what had happened. A hand drill sat at the carpeted entrance of our front door. What I didn’t realize then was it had hit a step on our staircase before it landed.

As the staircase was covered in a drop sheet, we did not discover the damage until later. One of our steps is now splintered and needs repair.

Not long after the install, the company's customer service department contacted me and I told them about the damage. After several emails back and forth, the company concluded they could not say for certain if they caused the damage. The tone of the correspondence implies we damaged the step ourselves. They offered a "first year complimentary maintenance" for the system as a gesture of good will.

I'm disappointed that the company would not take responsibility for the damage. The air condition unit is working fine. Accidents happen, and the damage to our step was due to carelessness, not incompetence. How my problem was handled , however, leaves me with a negative view of the company.

I have no interest in a 'goodwill' gesture as I've already hired someone to fix the step. It's an inconvenience but it needs to be done. I won't be buying any more services from this company.

My central air conditioner stopped air conditioning. Sam quickly identified the problem as a broken capacitor and fixed it on the spot. No fuss, no funny businesses. I highly recommend his services.

We had a ductless air conditioning unit installed in our house two years ago. Spring Home was great, from the very beginning of the process when we met Cy, who talked to us about the best ductless air conditioner for our home to the guys who installed it. We were very impressed. They arrived when they said they would and were very neat and tidy with the installation. Two years later, we are still very happy with the air conditioning unit we purchased. Rodina who works in the office always goes the extra mile to ensure that we get the date and time we are
available and answers questions promptly through emails that I have sent her. She sends out reminders and introduces by email who will be coming to service the air conditioner. We had the air conditioner cleaned recently by Amir. He was great! He took the time to explain to
us how to maintain the filters in the air conditioner, so we would get the best cooling for the summer. He answered all my questions and was on-time. Great customer service! We couldn't ask for anything better. Thank you Spring Home!

My humidifier, which was about 15 years old, broke down and I arranged with Spring Home to replace it at the same time the annual furnace maintenance was done(Sept. 7, 2019). Unfortunately the furnace, which was shut off during the summer months, did not work because a control board installed last May was defective. Fortunately the board was still under warranty. I was a bit irritated that a part broke down after about a month's usage(from May to June when I turned the furnace off) but that is not the fault of Spring Home. I guess better it broke down now than in mid winter.

Spring Home ordered another control board which was installed yesterday(Sept. 18'th) so the furnace is ready for fall and winter. The maintenance person spent the time to show me how to operate the new humidifier, change the filter, etc. and even cleaned the furnace burners free of charge! Owing to traffic conditions in late afternoon in the GTA, he arrived later than he probably wanted but didn't try to do a rush job so he could leave ASAP.

Rodina and Kiril did a superb job on this task!

John

This is our second time using Spring Home. Cy has his wonderful people were again amazing. Sadly our boiler has stopped working and spending money on a new boiler is not fun but these guys were professional fast and great, can't recommend enough!