Awnings By Rolltec

Awnings & Canopies
Vaughan ON L4K 4R8
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Awnings By Rolltec
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Reviews for Awnings By Rolltec

Average customer rating:
9.8 10 (271 reviews)

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Mrs. Barrett from Toronto
Mrs. Barrett from Toronto
1 review Toronto, ON
10/10

Bravo ROLLTEC!!

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I chose ROLLTEC awnings simply because my neighbour has a 25 years old awning that still looks new! Over the years, I've watched how much enjoyment and satisfaction she's had with it, especially since she's never had a repair. So for me, it was obvious where I would purchase mine. The products speaks for itself!

All the company's representatives were very professional, knowledgeable and passionate about their product & company. And of course, why wouldn't they be? The awning's design and manufacturing is of the highest quality in every aspect. Every detail, small and large, has been anticipated and accounted for. This company is well managed! I chose an automated 16 foot wide awning that is a dream to use and looks spectacular. The side curtain works well keeping out the late afternoon sun.

In all my dealings with ROLLTEC, I received 100% customer satisfaction. I highly recommend this company and product. I'm so happy to know this excellence of quality and customer satisfaction still exists in Canada. Bravo ROLLTEC!!

Approximate cost of services:
$3,500.00
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Company Response

Thank you Peggy. It is a real pleasure meeting you. Thank you for your business.

Bonita Inch from Toronto
Bonita Inch from Toronto
1 review Toronto, ON
10/10

Simply Magnificent

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Dearest Helen,
My most heartfelt and sincere THANK YOU for all the outstanding attention you've given to me and my beautiful awnings from start to finish. I am so very happy with my five awnings, they are simply "magnificent" and I just love them. Thank you again for the excellent service and a very special thank you to ALL the superior ROLLTEC staff. Everyone at Rolltec has been so wonderful and I appreciate the kindness shown to me and the genuine care to make sure my awnings are perfect!
Helen, thank you for looking after me. I would strongly recommend Rolltec to my friends, neighbours and family.

Approximate cost of services:
$10,000.00
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Company Response

Thank you Bonita. Enjoy your awnings.

Nathan in Markham
Nathan in Markham
14 reviews Markham, ON
10/10

Adalia Extreme X3M with installation

Upon initially calling Rolltec, I was surprised at their professionalism. This was my first time buying an awning, so I did a lot of online research before calling them up. I agreed to have a salesperson come over to provide a quote. Our salesman, Steve, arrived EXACTLY on time, wasn't at all pushy and explained the product with no fancy lingo. He also informed us of a sale that they were running. We decided on the Adalia Extreme X3M with a manual crank, custom width, and a cream coloured frame. It took 4 weeks to make, they installed it within an hour and cleaned up after themselves. It's now been a couple of months and we are overall very happy with it.

Approximate cost of services:
$2,900.00
Any advice to offer fellow homeowners facing a similar project?
If you have the time, extra help, and are somewhat handy, the awning should be easy enough to install yourself. But since the price included install, I figured why not?
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Company Response

Thank you Nathan for your warm review. We are always trying our best with every customer. Enjoy your awning for many years to come.

Bri Lavoie in Toronto
Bri Lavoie in Toronto
2 reviews Toronto, ON
2/10

Rolltec awning service--do it yourself!

I have a Rolltec extenda awning with a 10 year warrantee (it is now 5 years old). When the arms started colliding as we retracted the awning, we called for service. Happy to come they said, and the serviceman came and put it right in under 2 minutes. I was however shocked by the $226 price tag for "service" since the office never even mentioned that just getting the guys out to your house (if it's past the first year of installation) will cost you $200.

In my view, there are two ways this company can better serve its customers:

(1) Inform customers ahead of time of the $200 charge for service (just for the guys turning up)
(2) Provide over the phone customer support--had I been able to speak to a technician, he would easily have been able to tell me which screw to turn to fix the problem myself.

Approximate cost of services:
$200.00
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Company Response

Thank you for writing your review. I am sorry that you feel this way. I would like to point out that we are not doing anything other than on your warrantee paper. With the awning you purchased we do offer 10 years manufacturing warrantee on the frame, which covers defects in parts. Labour associated with service and installation is covered 100% for the first year. We normally extend it up to 2 years after which we start to charge for labour if adjustments needed.
As you mentioned, your awning is 5 years old now. We did not charge you for any parts, strictly for labour. Repair took about 20-30 minutes on site plus travelling time to your house. Please keep in mind that we are sending two technicians with fully equipped truck. When you called and questioned the charges, we reduced it for you as one time courtesy to $150.

Kirby in Mississauga
Kirby in Mississauga
5 reviews Mississauga, ON
7/10

Repair of awning

Though I am satisfied that the repair work to replace the gear in our manual Rolltec awning had been completed, there are
two areas that I am not satisfied with;

- Cost of labor to replace = $200.00

Yes, I understand service call and labor charges but find that $200 for 20 minutes of work to be on the extreme side of being high.
Also, the call for repair was made on Wednesday and could not get anyone out until Saturday I found to be too long of a wait
Could have been more serious issues if we had high winds during these days and the awning being extended (due to gear being broke
and unable to retract)

- The service people that were out left grease stains on the fabric which is noticeable on the underside of awning when it is opened.

Awning was installed in 2004 and had been very pleased with the installation and professionalism of the installers at that time.

Approximate cost of services:
$0.00
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Company Response

1. Your call was received late Wednesday afternoon and we explained that this is a very busy time of the year, our installers are booked 3-4 weeks in advance, yet we can to fix your awning on the 3rd day on a Saturday which is the installers day off. I feel this is very fast service.
2. $200 labour charges is not for 20 minutes of work, this also covers travel time to and from your location. We send 2 men with a truck, our technicians are very professional and we pay them well. I think this is a reasonable charge in today's marketplace.
3. The spots which you see on the fabric is probably just dirt. We checked the broken gear when it came back and after 8 years it was very dirty. It is possible that when they were removing the gear, it touched the fabric. Just hose the fabric down with plain water or use a mild some and water solution with a soft bristle brush to remover the spot.
Thank you very much for your comments and hope you enjoy your awning for many more years.

Maria in North york
Maria in North york
2 reviews North York, ON
10/10

awning over the deck

We've had a very good experience with them. The salesperson was on time, not too pushy and answered all the questions without any "smoke". The installation was quick and efficient. And best of all we have the awning now for 3 years and it's working beautifully. Rain or sun. It got a little uneven on one side- we've called the company and they explained how to adjust it.

Approximate cost of services:
$2,000.00
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Company Response

Dear Maria,
Thank you very much for taking the time to write a review. We really appreciate it. Enjoy your awning.

Mark in North york
Mark in North york
1 review North York, ON
10/10

Roll out awning for upper deck

We are very pleased with our retractable awning installation. From the moment we initially called for advice througout order process and to installation day, this company showed themself as highly professional with long awning experience. They will guide you in the right direction. The prices are very resonable. We did checked prices before we signed up with Rolltec. I found that you get best value for your dollar. We had our awning installed very early in a year. Installation is solid. Remote motor works like a charm. I would recommend this company to everybody.

Approximate cost of services:
$3,000.00
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Company Response

Thank you very much Mark and enjoy your awning.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Awnings By Rolltec

Rolltec® awnings is the leading Canadian manufacturer of upscale retractable awnings. Since our startup in 1984, Toronto based Rolltec® has proven to be an industry leader in shading solutions by providing the highest caliber in both quality of products and customer service. Our superior work was recognized by numerous Awards of Excellence, Outstanding Achievement Awards, and Best Of...by Homestars.

Recently relocated to a larger 50,000 square foot facility in the heart of Vaughan, Rolltec® has its own engineering department, machine shop and computerized sewing operation.

What sets Rolltec® apart from other awning companies is that the majority of parts are designed and produced in-house. Rolltec® is the only Canadian manufacturer to fabricate spring loaded lateral arms themselves employing specially constructed machinery. Rolltec® awnings are crafted using proven European traditions combined with advanced North American technology and the best materials such as stainless steel and aluminum. To ensure we retain the highest quality standards, the sewing department utilizes automated operations that provide flawless stitching and seams on their resilient, acrylic fabrics. The on-staff Engineering team at Rolltec® is continuously perfecting all aspects of awning technology. Our engineers keep an eye out for advancements and implement leading-edge changes to their production. Many hours of comprehensive testing are completed prior to any new designs being introduced, which accredit to an impressive 10-year warranty.

Rolltec® services both retail customers as well as a vast network of distributors all across Canada. Our retail division provides free in-home consultations within our service area and can assist with every detail from taking measurements for a custom built awning to installation and service. Our retail division covers the following area: Toronto, North York, Richmond Hill, Thornhill, Maple, Woodbridge, Kleinburg, Scarborough, Markham, Unionville, Pickering, Stouffville, Uxbridge, Newmarket, Aurora, King City, Nobleton, Bolton, Caledon, Georgetown, Brampton, Etobicoke, Milton, Mississauga and Oakville. For inquiries outside of these areas please contact our office for further information or to locate an authorized dealer near you.

Based on many testimonials received from our clients, rest assured that your needs will be well looked after and you will be extremely pleased with your awnings as well as the level of service provided to you by Rolltec®'s team of experts. Our commitment to customer satisfaction allows clients to focus solely on enjoying their time outdoors worry-free.

CATEGORIES
Awnings & Canopies
PRODUCTS
Retractable awnings Side post umbrellas Giant umbrellas Stationary awnings Louvered Pergola Rolling Pergola
SERVICES
Sales, installation and service
BRANDS
Rolltec, ADALIA X3M, Bravo, Eclipse, Physique XL, Sombrano S+, Pergolino, drop arm, basket awnings, Somfy, Sunbrella, Sattler, Sauleda, Citel, Soltis, Glatz
STYLES
Retractable awnings Stationary awnings Sidepost umbrellas Giant unbrellas Louvered Pergola Rolling Pergola
SPECIALITIES
Retractable awnings Side post umbrellas Giant umbrellas Stationary awnings Louvered Pergola Rolling Pergola
WEBSITE
http://www.rolltecawnings.com
YEAR ESTABLISHED
1984
NUMBER OF EMPLOYEES
25
RETURN POLICY
All products are custom manufactured to customer's specifications therefore no returns accepted
PAYMENT METHOD
Visa, Master card, American Express, Debit, cash, cheque
MEMBERSHIPS
Industrial Fabric Association International
LIABILITY INSURANCE
Yes
DIPLOMAS
Numerous IFAI awards winner
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Prices start from $1000 and up depending on size required
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
All fabrics come with 10 year limited warrantyFrame come with 5 to 10 manufacturer's warrantyEle
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.