Chadwick's & Hack's Appliance & Bbq

They had my product for a month, always having an excuse when I would call in to check on it. Finally called today to find out it was ready (again they never called me to notify me it was ready), went to pick it up and it was discoloured with grease, had dings in the plastic and the casing was cracked. Not impressed. Staff has always been dimissive, rude, sarcastic and unprofessional - to myself and other customers being served while I waited. Never would recommend this place. GO ELSEWHERE!

As a follow up to the owner's response below, I will update you with the truth: After several attempts to speak with him over the weeks, he finally called me back today stating he had been away. He offered NO apologies for his staff, or for my experience with Chadwicks and Hacks and actually resorted to name calling. Having first called me in my car, my conversation was on speaker phone and witnessed by my passenger. Not once did I threaten, but rather asked if he would be available later to conduct an interview, as I would like to review his establishment. Not once did I mention his attitude, but rather stated that I can see that this conversation wasn't going anywhere, to which he resorted to calling me 'aggressive' and told me 'not to get excited'.

It is his staff that treated me indignantly, as well as other customers in the store. ***I implore others who have had similar experiences with Chadwicks and Hacks to share their reviews here. Not just to see the 'staged' reviews listed below.*** There are other sites that have previous reviews of Chadwicks and Hacks that are similar to mine and I would ask that you have a look at the variety available.

The iron was cracked and a mess when I came to retrieve it. It's too bad that I didn't bring in a camera to take pictures of it. This situation should have been a simple fix. There were NO notes in my file for 15 days and every time I had to call to check in on my product and remind your manager to order the part. In fact, your manager suggested it was ready to be picked up the day after my first call when I was told that it hadn't even been looked at yet?!? Lastly, the owner is being untruthful with stating that I demanded to have the casing replaced. The staff told me to leave the iron and that the Manager would call me tomorrow when he returned to discuss. Having not heard from him yet, I called and spoke to the Manager and put him on speaker phone. Considering how I had been treated to this point, I made sure to have a witness to our conversation who listened via speaker phone. When I spoke to your Manager about how he proposed to resolve this situation, he argued it was a 'chip' and it was 'he' who told me that he was going to replace the casing. I NEVER once asked about replacing the casing or demanded anything other than stated that I would like my iron back in the same condition as the day I dropped it off. Again, this conversation with the owner was also on speaker phone as he called me while I was driving and overheard by my passenger. One must be very careful when asserting untruths.

Your staff member sarcastically blamed me for the grease and grime, suggesting that I was negligent in not picking up my iron faster, when it wasn't even fixed before then. Stating it was a 'warehouse down there and what did I expect when it had been left so long?' Who brings up a grease covered product to their customer and then blames the customer??? It looked like your service person just finished working on a lawnmower before handling my iron. The staff member also sarcastically told me that I must have brought in my iron cracked. What kind of customer service is this??? I'm supposed to be happy with being treated this way??? The casing was clearly CRACKED. I handled the case myself and physically showed her that with pressure on both sides of the crack, the casing shifted independently on both sides of the crack. Clearly a crack! Your manager was witnessed to having called it a 'chip' and now you have downgraded it to a 'scratch'?? Also, I did not complain about my soleplate. I do not use any products with my steam iron and it was not dirty. When I went to retrieve the iron at Chadwicks and Hacks, the entire casing, including the rubber grips where the soleplate sits, were filthy with grease. Clearly another unprofessional attempt to discredit your customer.

The owner's attitude just echoed the experience I had in-store and it is no surprise. Terrible business ethics and darn right I'd like to warn others about where they spend their hard-earned money. He is denying the item was cracked, defending his staff's behaviour and is trying to discredit me by focussing (here and during our conversations) entirely on my response to the sarcastic salesperson when I wouldn't put up with her speaking to me that way. Any self-respecting individual would put a stop to this treatment. Why on earth would anyone want to take their business to a store where they are treated with disrespect, their items are treated with disrespect and the owner stands behind this behaviour? I will be sure to share my experiences with other potential customers.

After a written complaint to Rowenta about Chadwicks and Hacks, Rowenta handled my complaint with professionalism. Rowenta was more than apologetic with regards to this whole fiasco and has already sent me a new steam iron. I am pleasantly surprised with Rowenta, appreciate their respect for, and faith in their customers. Thank you Rowenta for putting an end to this nightmare of an experience.

We purchased from chadwicks and hacks because of the quality of the product, the availability of the parts and the knowledge from the staff. We had a very pleasant expeerience with the company and would recommend them to others!

I really like the variety of products and the prices are great. I got a filter for my fridge and saved the shipping charges that i would have paid ordering online.

Gary was very helpful in providing information about the fireplace unit, addressing my questions about how this would work in my house, and arranging to have the work done. I have enjoyed the gas fireplace insert all winter!

Great deal on the product and knowledgeable sales staff that weren't pushy. The appointment for the technicians to hook up the bbq to the gas line was very timely and they also noted a couple of problems with the gas line in our house and fixed them at no charge while they were there. I come from a small town and this store feels like a small town store in terms of service and quality.

We found a great deal on a carpet cleaner that met our needs exactly. It was not a pushy sales experience and they listened to our preference and budget expectations.

bought a electric stove heater and where was a slight problem.they at first said there was a relacement then there was not one. I was given the floor model that was damaged and was given a 20% dicount.they even carried it out to my car for me.