Home Appliance Repair Inc

Service representative, Desmond, arrived on time and was able to explain the cause of the problem and fix it without fuss and in a timely manner. Assuming the problem will not reoccur anytime soon, I was happy with the service.

We contacted Home Appliance Repair because they were recommended by the manufacturer of our Range Hood which needed repairing. I checked them out on HomeStars and most customers seemed happy with them. We had two issues with the range hood, one was the motor vibrating and the second was a problem with the light fixture that made it so we could not change the bulbs.

The technician came to the house and spent quite a bit of time checking the motor and the fixtures. He was also not able to change the bulbs. We were told that he would get us a quote for a new motor and would contact the manufacturer about the light fixtures.

After a week, I didn’t hear back from them so I called Joanne to follow-up. I was told that she would look into what was going on with the repair and call me back. She didn’t call. I followed-up with her the following week and then once a week for the next three. I always received the same response; “Let me look into what’s going on and I’ll get back to you”. No one ever got back to me. After three weeks someone called to ask what country our hood was made in. I provided the information and then…nothing. After five weeks, someone finally called with the cost of replacing the motor. When I asked about the light fixtures, she didn’t know anything about them. Five weeks to provide a quote for a partial repair! I told her to close the file, that we would not be using their services again.

Perhaps this company is good for easy and immediate repairs. Since the light fixtures appeared to be a problem (even the manufacturer admitted that to me), perhaps the repair was too much for them and they just didn’t want to be bothered. Once the technician came out the house and I paid for the service call, the service ended there. Although the technician tried really hard to figure out the problem with the light fixtures, based on my experience I would not contact them again.

We called Bosch to have someone look at our dishwasher that was still under warranty. They originally gave us the number of another company that was closer to our house. After having numerous problems with the company, we requested another company. Home Appliance Repair was given the job and we are very happy for the switch. Desmond was great, showed up on time and was able to fix the problem in a very short period of time. We will definitely call them again in the future if the need arises.

William from Maple,

Easy to deal with and very professional. Diligent and responsible. Couldn't ask for anything more. Ask for Desmond, he's a great guy. Really knows his stuff. Not sure about their prices as these were warranty repairs, but I'm sure they are competitive.

Two servicemen came to fix my washing machine, Desmond and Everald. They were professional and explained the problem to me well. It was a job well done. Thank you. I will certainly call Home Appliance again.

It is rare to find a home appliance repair company that continues to pride themselves not only for their skill but for their customer service. I'm pleased to tell you about one such company, Home Appliance Repair. We have been involved with this company over a period of approximately 3 years and we had contact both with front line service technicians such as Sonu as well as the President of the company Mr. Everald Japp who continues to be directly involved in both the diagnosis and repair process. He is quite an exceptional individual. This company provides excellent service. They are honest, reasonable and approachable. They provide service in a timely fashion and they make every effort to ensure that by the time they leave the original problem has been fully resolved. Most importantly they stand behind their work and ensure that we are completely satisfied with their service. I'm delighted to recommend them in a fully unreserved fashion and I'm confident that your experience with them will be as exemplary as ours. They actually do what others say they will do. Over the years we’ve come to rely on the fact that they understand that excellence in service is based on a combination of expertise and customer care. Well done Everald, keep it up.

I called Home Appliance Repair after obtaining there number from frigidaire for my microwave that was under 1 year warranty. My microwave door was no longer closing. I contacted the office and was booked for an appointment for the following day. The Technician called me the day of the appointment and gave me a two hour window time slot and showed up within an hour or so. The technician Oneil was professional and friendly upon arrival. He brought all the necessary parts needed but then informed me that I would most likley need my micowave door replaced. Although I was disappointed that it would take about ten days to recieve the replacement part Oneil reassured me that the office would try there best to obtain the part sooner. The part took two weeks. Sam the techician came after the part was received and did a great job replacing the door.

Needed service for my microwave under first year warranty, called got immediate appointment for next day. Service man named Robert called in the AM to set a two hour window when he would arrive, he came closer to the beginning of the window of time and was very courteous and knowledgable, so refreshing to get good customer service, thank you Home Appliance Repair and Robert!!!! Heather Hill

We have an extended warranty on our Frigidaire Gallery refridgerator purchased from a chain in Burlington, and thank goodness as it seems to be a bit of a lemon. But let me say if it wasn't for the group at Home Appliance repair and especially George our technician we would have lost the contents of our fridge for a 3rd time. We called in on Friday morning to our extened warranty company to request the same repair for the 3rd time now, and this time the work order was sent to Home Appliance Repair. I contacted them and was given an appointment on Monday, however after asking if there was anything they could do to get someone on site on a Friday they were able to arrange for a technician (George) to come to our home. He arrived at approx 6pm, and stayed for well over an hour, and did not leave until he had the issue fixed. He was not concerned about getting home for the weekend, he was more concerned about getting our fridge fixed. There are no words to describe how nice it was to have customer serivce as a priority. Highly recommend this company. Nothing but helpful from the reception, service group and especially our technician.
5 STARS