- Approximate cost of services:
- $300.00
- Company Response
Thank you. We appreciate your business and your referrals and promise to extend the same kind of service to your family members and friends.
Ehab
Sales Manager
Thank you. We appreciate your business and your referrals and promise to extend the same kind of service to your family members and friends.
Ehab
Sales Manager
Thank you. We are so happy to hear that we were able to meet all your expectations.
Ehab
Sales Manager
Thank you Andrew. We value your comments and are happy we noticed our "personal service". We strive to treat every client as a member of our Trilex family.
Teresa
Operations Manager
As a client who was referred by an existing client, your feedback is certainly valuable. I have consulted our records to ensure accuracy. Our records show that the term of your agreement is clearly hand written on the signed agreement. The fact that our clients sign an agreement to allow us to amortize our initial investment is not a secret nor is it something we need to hide. Our records also indicates that your cost was a little different from that of your friend's who signed up during a timely promotion. I truly hope that our service has met your expectations and made up for the initial misunderstanding.
Ehab El-Komy
Sales Manager
Thank you Dave. It is always great to hear from our loyal clients. Your comments are encouraging to our technical team.
Ehab
Sales Manager
Alarm system and monitoring services
I do regret that your experience with Trilex was not to your satisfaction. I have consulted our records to ensure accuracy. Our records show that we replaced the old system in your house with a new one. Entering into an agreement is the only way alarm companies amortize the initial investment. The system becomes the property of the client after fulling the term of the agreement. There is no record of any complaints about the service. I have also reviewed our email exchange and confirmed that I personally offered you a reasonable resolution and substantially reduced your penalty and that you sent me a thank you email.
Ehab El-Komy
Sales Manager