Trilex Security

Alarm Systems
Ottawa ON k2e6t9
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Alarm Systems
Trilex Security
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64%

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Reviews by rating (past 12 months)

Reviews for Trilex Security

Average customer rating:
8.8 10 (34 reviews)

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C from Ottawa
C from Ottawa
1 review Ottawa, ON
9/10

Home Security

We have been clients of Trilex for many years now and must attest to their fine level of customer attention and support. From the start, Trilex's technician was extremely well versed in the installation and in explaining the system functions. Trilex has promptly replied to our inquiries taking the time to solve any issue. We had recommended Trilex to several friend and family members who are quite satisfied with the service.

Approximate cost of services:
$300.00
3 of 3 people found this review helpful.
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Company Response

Thank you. We appreciate your business and your referrals and promise to extend the same kind of service to your family members and friends.
Ehab
Sales Manager

Satisfied Client from Kanata
Satisfied Client from Kanata
1 review Kanata, ON
10/10

Service

We have been with Trilex for over 7 years. They installed an alarm system for us at our previous home and we had them back a second time when we moved. Awesome experience with their sales, installation and customer support. A company that goes out of their way to keep their clients satisfied.

Approximate cost of services:
$300.00
3 of 3 people found this review helpful.
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Company Response

Thank you. We are so happy to hear that we were able to meet all your expectations.
Ehab
Sales Manager

Andrew Mills from Nepean
Andrew Mills from Nepean
1 review Nepean, ON
10/10

Alarm

We have been with Trilex for a few years. We were very satisfied with the sales visit and the installation. However, it is the personal service and the courtesy we experience every time we call that keeps us loyal in spite of being aware that there are cheaper offers out there. We like the fact that we can talk directly to our our sales representative or our technician. Overall we are very satisfied with the service. Trilex prices, while competitive, are not the cheapest, but their ongoing service is far better than that of the well known national companies which are far more expensive and treat you as if they are doing you a favor every time you call!

Approximate cost of services:
$199.00
3 of 3 people found this review helpful.
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Company Response

Thank you Andrew. We value your comments and are happy we noticed our "personal service". We strive to treat every client as a member of our Trilex family.
Teresa
Operations Manager

Anonymous from Kanata
Anonymous from Kanata
1 review Kanata, ON
0/10

Alarm system

This company made me to sign a contract which I didn't notice that it was for a 5-year period. They didn't communicate that with me and so far they haven't answered a simple question as how much penalty I can pay to cancel this contract when I have to move. This company has mixed policy and deals differently with different customers. It was a bed experience for me.

Approximate cost of services:
$1,000.00
2 of 8 people found this review helpful.
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Company Response

As a client who was referred by an existing client, your feedback is certainly valuable. I have consulted our records to ensure accuracy. Our records show that the term of your agreement is clearly hand written on the signed agreement. The fact that our clients sign an agreement to allow us to amortize our initial investment is not a secret nor is it something we need to hide. Our records also indicates that your cost was a little different from that of your friend's who signed up during a timely promotion. I truly hope that our service has met your expectations and made up for the initial misunderstanding.
Ehab El-Komy
Sales Manager

Dave Carter from Ottawa
Dave Carter from Ottawa
6 reviews , ON
10/10

Alarm System Installation

I have been an existing Trilex customer for a number of year and when I moved I wanted to install a system into my new home. Trilex was great, they came out for a consult and offered me the same package that I had in my old place at the same price. The tech arrived on time to install the system and wire up all the sensors. It took him most of the day, but he cleaned up after and walked me through all the work he had done.

Approximate cost of services:
$340.00
3 of 4 people found this review helpful.
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Company Response

Thank you Dave. It is always great to hear from our loyal clients. Your comments are encouraging to our technical team.
Ehab
Sales Manager

Vitaliy in Ottawa
Vitaliy in Ottawa
1 review OTTAWA, ON

First Review

0/10

Alarm system and monitoring services

They took my existing equipment out and did not explain that their equipment is for rent only, so when I sold the house with the "alarm system" - I had to hire people to install one. They make you to sign 3 year contract - so if you move to another city or in other words you no longer require the service - bad luck - you have to repay to the rest of the term.
I would not recommend this company to anyone. Stay away ... there are much better companies on the market.

Approximate cost of services:
$680.00
1 of 5 people found this review helpful.
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Company Response

I do regret that your experience with Trilex was not to your satisfaction. I have consulted our records to ensure accuracy. Our records show that we replaced the old system in your house with a new one. Entering into an agreement is the only way alarm companies amortize the initial investment. The system becomes the property of the client after fulling the term of the agreement. There is no record of any complaints about the service. I have also reviewed our email exchange and confirmed that I personally offered you a reasonable resolution and substantially reduced your penalty and that you sent me a thank you email.
Ehab El-Komy
Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Trilex Security

A national company with a local atitude. Our security advisors live and work in your area. Our services include: Residential and comercial burglar alarm, Remote Monitoring, Guard Response, Close Circuit TV (CTV), Aces Control, Locksmith Services, and Customized Solutions
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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