I contacted Otto to give me an estimate for replacing about 40 spalling bricks on the back wall of my house and to do some tuckpointing on the front wall. He called me back quickly and came over within a few days to take a look. He explained what needed to be done and gave me an estimate that was quite reasonable. (I'd already gotten a couple other quotes.) When Jesse came to do the work, he was on-time (actually, a little early, which was a nice surprise!), very polite, he worked non-stop till the job was done, and he cleaned up thoroughly. He happily answered any questions I had. Everything looks great, and I'll be calling Otto in the not-too-distant future to take a look at my chimney.... Can't recommend him and Jesse highly enough!