Gus was quick to contact me initially and schedule a time to come by, but wasn’t particularly helpful and didn’t fix my issue. He was friendly and courteous but charged me a full fee without resolving my issue or really offering a solution. My issue was a burnt out bathroom fan and he basically left me with the responsibility of finding the piece I needed to fix it and didn’t really follow up with me until he reqlaozed im he had forgotten one of his tools at my condo. I ended up having to use another company who came by and fixed the issue on their first visit without much problem.
- Approximate cost of services:
- $150.00
- Company Response
When Gus came to repair the issue he had found that you were missing parts for the fan. He tried to resolve it in a couple of different ways but without the correct parts the fan would not work. He recommended that you go back to the place that you had purchased your new fan/motor and get the part that you needed he was willing to come back at no charge to install it for you. He waited two days, you never called or texted him, then he called you and asked you if you picked up the part so he can come and install it. If he had to go and pick it up he would have to charge you, he was actually trying to save you money, in any case, Your response was that you got it and installed it and everything was working at which point you said to him if he would like to come and pick up his tool. (that was this last Thursday)
It appears to have been a misunderstanding, despite the fact that Gus has all your communication texts and he doesn't seem to see where the confusion was
I am sorry for your disappointment