Hi Adele, Thanks for taking the time to write this review up about us! We are so pleased to be working with you and appreciate your kind words. Sincerely, Melissa
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Corrie, thank you SO MUCH for this terrific feedback! We are so pleased that you entrust your 'high stakes' cleanings to us; we are thrilled that we fit the bill :) we look forward to a wonderful continued working relationship with you! Sincerely, Melissa
Janet, thank you so much for sharing this! We are thrilled to hear our hard work is appreciated; the staff give it their best when they come by. The fact that you have used other companies and have chosen us as your regular service provider is telling (and makes us feel great)! Sincerely, Melissa.
Hi David, Thank you so much for this lovely review! We are happy to assist in providing products when needed and appreciate your comment about responsiveness; it is something we are diligent with. We're thrilled to have you as a client, thank you so much for your continued support! Sincerely, Melissa.
Thank you so much for the kind words, Caryn! The staff enjoy visiting your space as well and we are glad to hear that our efforts in client care don't go unnoticed! It's always a pleasure to receive your survey feedback as well - super helpful for us. Sincerely, Melissa.
Hi Craig, thank you so much for the feedback! I recall when we first spoke you wanted to make sure we were a good match to suit your needs. Sounds like that's the case! We appreciate your continued support. Sincerely, Melissa.
An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
Hollie, thanks so much for the lovely review! We appreciate you putting your trust in us and having us maintain your home for the past few years. It is always a pleasure and the staff love visiting your home! Sincerely, Melissa
Melissa, thank you for your kind words! We are so grateful to have long term clients like you and appreciate your continued support and feedback. Sincerely, Melissa.
Hi Craig, we are sorry that you were not satisfied with our service.
We all did absolutely everything we could to ensure that you were happy with our service - we acted quickly and made arrangements as soon as we heard a touch up was required for a time that suited both schedules. Our staff, both in the office and at your home cleaning, made every reasonable effort to provide you with a touch up to your satisfaction. I spoke with the person on the job and I know she had faced some challenges in your home on the day of the touch up. I know she did everything she could to amend the situation on the day of the touch up and spoke with the office to discuss her concerns.
We try our best to make our clients happy. We don't like to have any client disappointed with our work. That's why I say and mean, very sincerely, we are sorry you are not satisfied with the service.
Sincerely,
Melissa
