Appliance Canada

We outfitted our entire house with appliances from Appliance Canada. We dealt with Steve Miller and would highly recommend anyone to him. He was extremely helpful, provided great service and at the same time did not pressure us. We would deal with them again!

Good selection; competitive prices; not so great service.
Two of the items we ordered were not stocked and had to be ordered through the manufacturer and the three week suggested time frame to receive the order turned out to be more like 10 weeks.

Before you purchase anything from this organization, be sure to look at the contract you sign. We were completely outraged when we read the back of the documents (of course they do not indicate the terms of the agreement so you automatically assume they will be like any regular store i.e. you can cancel an order!). You automatically lose your deposit if you decide to cancel your order...even if it is the day after you made it!!

We ended up having to stay with our order. The only thing to their credit is agreeing to send our stove even though the refrigerator was to be delayed delivery for another 10 days...hopefully not more.

Not really sure I would ever make the trip up there to purchase again. I am more comfortable with the salespeople and the values of Sears.

Looking for new appliances? Don't bother going anywhere else as Appliance Canada has everything you want at various price points and offer a multitude of product selection!

We purchased our major appliances years ago and were delighted with our choices and when it came time to renovate our kitchen, our decision to return to Appliance Canada was a no-brainer! One stop shopping, beautiful showroom and a customer-centric environment. Would I highly recommend them? In a heartbeat...

HAD GREAT SERVICE, BEAUTIFUL SHOWROOM, LOTS OF TOP QUALITY PRODUCTS TO CHOOSE FROM.BOUGHT KITCHEN AID APPLIANCES. DELIVERY DATE SCHEDULED AND WAS ON TIME, APPLIANCES MOVED RIGHT INTO PLACE. PROFESSIONAL, FRIENDLY SALES PEOPLE.

We saw a stove in their showroom and got a good price for it. Since we went on a weekend, they were pretty busy and we had to wait about 20 minutes before a sales rep could help us out. After shopping around at other stores, we decided to purchase the stove and went back on a weekday morning to complete the paperwork since we assumed they would be less busy then. Surprisingly, even though there were 2 or 3 customers in the entire store and 4 or 5 sales reps, we had to wait an hour before someone was able to help us out. Other than the slow service, we were pretty happy with the stove though. It was delivered on time as promised, the delivery guys were courteous, and there were no damages or scratches.

Very poor customer service! Ordered filters online, did not clearly indicate in the e-mail if we need to wait for confirmation before we go to store to pick them up. After three days we decided to go to store and ask if filters are ready. Upon entering store, 2 sales person sittting in their chairs, not even looked at us, seemed they don't see us. We've waited a little bit and looked at the appliances they have, then ask one of the sales person, did not seem to be interested talking to us. Seemed sarcastic in saying "did you receive any e-mail saying the filters are here? I said if I know that I have to wait why would I bother coming here to pick up the filters. We're not difficult people but we deserve to be treated as "customers" needing their help even if we just ordered a small product from them so they should show or even pretend that they are "willing" and happy to help us.

I will never order from Appliance Canada again. Their delivery company cannot be trusted. They delivered a washer and dryer over a month ago. The dryer had been dropped and damaged. They scheduled a delivery for a second dryer the following week but did not deliver as it too had been dropped and damaged. We accommodated their schedule on both occasions. No more dryers could be delivered for two weeks because their remaining stock of dryers had been damaged. Because we had been inconvenienced, Appliance Canada arranged with the owner/operator who delivers their products to arrive at our home on Tuesday of this week by 8 am. The driver decided they had better things to do than adhere to the schedule they agreed to. They called us to say they would arrive at 10:30 am. We could not be here at 10:30 as we work. We rearranged for delivery this morning, Friday June 17th at 8 am. The driver had agreed to this time! The driver called at 8 am to say, 'we will be there between 9 and 11.' This alone is the reason I will never purchase from Appliance Canada again. Is this what happens when you contract out with a private company? Appliance Canada has no control over its delivery process and apparently doesn't really care it they do. As LEONS owns Appliance Canada, I will be writing their CEO to see if he/she cares. Do we have our DRYER after all of this? HELL NO!!! Delivery rescheduled for next Monday.

My experience with Appliance Canada was, overall, very positive. My sales rep (Dan) was great - very patient (no matter how many questions I asked and how many times I came in to look at different items, he remained patient), he was helpful, he answered all of my questions with useful information, and he is knowledgeable about the products.

I had done my research before coming to the store and I found that Appliance Canada’s prices were lower than every other store, at least for the products that I was looking at.

After a few months of indecision, I finally decided on a fridge and an oven and made the purchase.

When it came to scheduling delivery, the store provided amazing flexibility. My contractors kept missing the target dates for completion of my kitchen, and it was a huge relief to discover that Appliance Canada offers a great deal of flexibility in rescheduling delivery to future dates.

The delivery process itself was not fun. It is the one aspect of my experience that I did not enjoy. The first challenge is that you have absolutely no choice over delivery times – for example, you cannot request morning or afternoon delivery – you will be assigned a block of time (usually a five-hour timeframe) and you have no choice in the matter. As I discovered, there is no guarantee that they will arrive within that assigned block of time (for one delivery, I was told the delivery men would arrive between 12:00-5:00 p.m. but they showed up at 9:45 a.m., which would have been great if I had actually been home). Also, the store insists that the delivery truck will phone you an hour before they arrive – do not rely on this – for my first delivery, they phoned from my driveway – for the second delivery, they called 20 minutes ahead – and for the third delivery, they did not phone at all. My advice for other customers is that whatever date you confirm for delivery, just stay home until the delivery arrives.

On my first delivery date, the fridge and oven arrived within the scheduled timeframe. The fridge was unwrapped by the delivery men and it looked good. The oven was covered in sticky protective plastic (it’s very sticky and is not easy to pull off – the delivery men did not unwrap it). The store had advised me to examine the products carefully before the drivers left, but the driver wasn’t very patient and I felt very rushed, so I signed the paperwork and he left. Naturally, ten minutes after they left, I noticed damage on two different areas of the oven. I called customer service at the store and they were really great. They offered me three choices, and I chose the option of a replacement oven. The second delivery (the replacement oven) arrived with the same damage as the first oven, and the drivers and I figured out that the problem was with the manufacturer’s packaging (or more specifically, their lack of packaging). The store took it back without any problem and arranged for a third oven, which arrived two days later in good condition. I compliment the store on its policy of ensuring that the customer receives a satisfactory product.

Overall, I was very impressed with my sales rep (Dan) and with the customer service staff (Susan and Robbie in particular). The delivery process was admittedly a nuisance, but the sales and customer service side was so positive that I felt it more than made up for the inconveniences of the delivery experience. I have recommended, and will continue to recommend, this store to others.