Underhill's Landscaping

Landscape Contractors & Designers
Toronto ON M1R 3C7
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Reviews for Underhill's Landscaping

Average customer rating:
9 10 (32 reviews)

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Mark B.
Mark B.
16 reviews Toronto, ON
10/10

New Patio

Extremely pleased with the new 450 square foot patio that Underhill's built in our backyard! They did a very thorough job, fixing the cement along the foundation of the house, excavating the area under the old patio and bringing in new gravel for the base of the new patio. I do recommend to anyone doing a patio to have a design, even a basic one on paper before starting the project. A bonus of getting a landscape company such as Underhill's to do a patio is that they put in sod around the patio when it was finished. They also put grass seed on the boulevard where the patio stones had been sitting for a day or two. Very dependable and trustworthy company.

Approximate cost of services:
$19,000.00
1 of 1 people found this review helpful.
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Company Response

Hiya Mark. We are pleased to hear about your positive comments with our work. Steve, John and Colin take pride in making sure our jobs are neat and tidy daily, and that they will look great for many, many years after installation. Furthermore, you pointed about some of the "little things" that you appreciated - fixing the cement on the foundation, the sodding repairs around your new patio, and the seeding repairs on the boulevard where the skids of material had been sitting for a couple of days. These "little things" are important to us - and we are glad they were also important to you. Thank you again for placing your trust in our company.
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

gersmad46
gersmad46
1 review Whitby, ON
10/10

Lawn care

Applying Fertilizer and weed control products checking for bugs and offering recommendations for corrective action and other services such as fences etc

Approximate cost of services:
$650.00
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Company Response

Thank you for your nice comments. We are happy you are pleased with our lawn care services and your new fence installation.
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

Private User
Private User
Private User reviews Toronto, ON
1/10

Very disappointed

As an aging couple, my husband and I found that our garden had gotten out of control during the 2016 season. We reached out to Underhill's for help in the Spring of 2017, hoping that they would get things under control.

They did come by and work all day on clearing out my gardens; well, all except the weediest one with the rose bushes. That one was missed.

The invoice claimed that they had edged and cultivated the gardens that they did weed, but it was not apparent that this was done.

Underhill's was also paid to do the first cut on our lawn. It too had gotten out of control. A day after their visit, the dandelions all stood up again; they had not been cut, just pushed down.

Despite the short-comings of their initial visit, I did ask them to come back for follow-ups, as recommended.

They never bothered to get back to me, despite repeated requests.

So, in the end, I completed the weeding and mulching of my gardens on my own. The result of that work was weeks of pain and discomfort due to my age. It took me all summer to get most of my gardens back under control.

I was extremely disappointed with the lack of interest shown by Underhill's.

Approximate cost of services:
$650.00
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Company Response

Hi there. While this review comes to us late (at the end of 2019/early 2020 for work you contracted with us in spring of 2017), we would like to respond as best possible. An important segment of our customer group are seniors such as yourself. Our company owners (family based company) are between 50-78 years old, and our key staff members have 10-30 years industry experience. We compliment this mix with young, energetic, enthusiastic workers who want to do good work for our customers every day. The positive word of mouth referrals we regularly get are a key reason why we receive calls from new customers - often seniors - every month. We cannot attempt to respond to any of the service issues you list at this late stage, nor can we now respond to you claims about us not showing any interest to follow up with your requests. This is certainly NOT the way we do business. Our 52+ years in business since 1967 was built on providing good work, along with good follow up. Not sure if your are still monitoring this post, but if so - we would still like to talk.

hk
hk
2 reviews Toronto, ON
10/10

Sideyard Interlock/fence, steps at back/side of house, driveway

We found this company after doing some research on the internet and homestars. Although there weren't many online reviews, after speaking with the owner (Wayne) and seeing that this company has been in business for almost 50 years, we felt comfortable signing on without obtaining quotes from other companies. We had no regrets. When we raised concerns about certain matters ie. the fencing seems high/low in places, stones/steps uneven/sloping in places, they educated us and addressed all issues to our satisfaction. We have had many compliments on the finished work from family, neighbours and even other trades who came by later to do other work on the house (roofing, etc). We are very happy with their work and would hire them again and recommend them to others (which we have already). The work was completed within the estimated timelines and the written quote was honoured.

Approximate cost of services:
$22,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

We are so happy that you are pleased with the work we completed on your asphalt driveway, interlock walkway, new steps and chain link fencing. Yes, from time to time customers may have concerns with our work - but we will strive to make sure everything is completed to your expectations. Wayne's philosophy has always been to do the job right for our customers, and that philosophy is a primary reason why we will be celebrating our 50th Anniversary in 2017. Thank you for your business, thank you for your referrals, and thank you for your kind words here on HomeStars. We look forward to working with you again in the future.
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

Tracy in Scarborough
Tracy in Scarborough
9 reviews Toronto, ON
10/10

Landscaped front bed

A number of neighbours have dealt with Underhill's over the years as this is an established company and I was pleased with the results. I liked what they had done for a neighbour using stones and I wanted them in our design. David came right out and worked with me to design garden in front of the house. He was very amenable to some changes I wanted from previous garden, one of them being low maintenance and low watering as I am getting older. This work was done when promised, crews were friendly and helpful and David kept an eye on the job, returning with an extra plant that I wanted. The area was left clean and neat. Follow up has been good and the plants are all doing well and are guaranteed for a year. Also, I am very pleased with his design using bricks to establish retaining walls by the driveway and walkway and elsewhere.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

We are certainly pleased when we get feedback from our customers like this. It reassures us that we are doing our job - and that job is to provide our customers with the landscape design ideas that work for you and your property, then to implement these designs for you. We are proud of the care and attention to details our crews take when working for our customers. We always strive to make sure our customers job site is kept neat and tidy - every day. Bottom line, we are so glad you are happy. Thanks for allowing us to help make improve your landscape.
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

F.I. from North York
F.I. from North York
5 reviews Toronto, ON
10/10

Staicase in backyard; tree trimmin

My parents actually had found these guys and had tem do the front of their house (walkway). On their recommendation we had Dave come by and look at a few things around our new (new to us) house.
It's an old bungalow, and the builder stairs at the back were falling apart. Dave made some good recommendations and the finished new stairs look great and are seemingly indestructible! In addition we needed some trees trimmed back (dead branches on rather large old trees) and it was done and cleaned up with no hassles.
Overall, if we need to do any more big yard projects - perhaps a new patio in a few years - we'll definitely look up Underhill's again.

Approximate cost of services:
$5,000.00
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Company Response

Hi F.I.: We are so happy about how our work turned out for you. Our 48 years in business has given us experience in so many aspects of landscaping - whether it 's pruning and tree care, stairs and decking, walkways/patios/driveways or so many other aspects of landscape design and installation. thanks to you and your parent for choosing Underhill's Landscaping!
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

Lori from Scarborough
Lori from Scarborough
4 reviews Scarborough, ON
10/10

Lawn Care

I was told by a neighbour that Underhill's was the best in the business for lawn care, and I certainly agree. Thanks to their services, our lawn was the lushest it's ever been this year. They gave special attention to an area under two large trees where grass has always had difficulty growing. Would recommend them heartily.

Approximate cost of services:
$500.00
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Company Response

Hey Lori.
We are so glad you are happy with the condition of your lawn after our Lawn Care Services. We know we do things differently than the typical large lawn care companies out there, and we pride ourselves on custom tailoring our services to each customer's unique lawn care needs. Our customers tell us the large companies out there don't have the flexibility to offer the same variety of lawn care services we do. Enjoy your new "Underhill" lawn!
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

sms in Scarborough
sms in Scarborough
2 reviews SCARBOROUGH, ON
8/10

interlocking

The job was finished well done. they gave great suggestions and ideas. They finished quickly and efficiently. Well done job! It looks nice.I would recommend them to people and friends.

Approximate cost of services:
$2,000.00
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Company Response

We are so glad you are happy with our service. Thanks for your comments.
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

John McKean in Willowdale
John McKean in Willowdale
18 reviews Toronto, ON
10/10

Large Tree Planting

We have used Underhill's several times in the past and trust their work. We didn't ask for competing bids.

Our neighbour to the back had removed some large limbs creating a gap in the woodsy feeling of our Underhill's landscaped back yard. We called Dave Underhill for his expert opinion. He recommended two, eight foot tall evergreens (Hemlocks) planted six feet apart. The Hemlock is about the only evergreen that can grow in the deep shade of our yard. They are also among the most beautiful trees we have seen.

Dave's crew arrived exactly on time with two absolutely perfect Hemlocks and planted them with skill. It took somewhat longer than we expected - the root balls were huge and extremely heavy. John and Alex (the planters) explained that they were native grown (Ontario) and should adapt to our yard better than the cheaper BC grown trees.

We paid $1200 plus tax for the trees and installation. That seems reasonable compared to trees we saw at a Sheridan Center.

As an aside: The complaint I saw here about paving stones made no sense to me. Underhill's did two large paving stone projects for us six years ago and they are still in perfect condition. That person must be thinking of some other contractor.

Approximate cost of services:
$1,200.00
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Company Response

While this review was written 2-1/2 years ago, those native, shade tolerant Hemlock trees are filling that space quite nicely. Also, we truly appreciate Mr McKean's rebuttal to a previous (and since removed by HomeStars) "rogue" review about our paving stone work. We've been installing quality paving stone projects since 1967, with many, many happy homeowners enjoying our work.
Underhill's Landscaping
https://www.underhill-wecare.com/
416-288-0313

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Underhill's Landscaping

After over 53 successful years providing our various Landscaping services, we are currently in the process of down sizing our company here during the 2021 season. We are no longer offering our Lawn Care & Lawn Maintenance services. We would like to take this opportunity to graciously thank all of ...
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