Chen, Thank you so much for trusting the Window and Door Specialist with your home improvement projects. We value your business and appreciate you taking the time to provide your feedback.
Best regards,
Kian
Thank you, It was our pleasure to work with you and look forward to assisting your family and friends.
Kian
Hi, Thank you for your review and referring us to others. It's been a pleasure working with you.
The Window & Door Specialist
Porch closure and patio door replacement
Kamran, Thank you for your kind words .I hope we can be of service again in the future.
Kian
Front Door and Interior Door to Garage
Katherine,
Many thanks for your comment. Hope we can do something more and better for you in future.
Kian
Thanks Salad,
It was our pleasure to work with you and look forward to assisting your family and friends.
Kian
Kimberley,
Many thanks for your comment. Hope we can do something more and better for you in future.
Kian
It is such a pity that this client has forgotten some facts. Let's provide some explanations for the sake of transparency for our kind visitors.
Firstly,
The client has forgotten that he had ordered the double pane and both sides white color windows. This is completely clear on the signed contract in Dec 2021 which is attached.
Secondly,
They were renovating the whole house on Dec 2021, walls and floors and all other things. He was informed very clearly that we do not do constructions and his contractor has to finish all the walls then we can install the windows. On Feb 2022, we were ready for window installation on time, but the walls were still not ready. He asked us to install the windows without interior finishing and as per his request we installed the windows on Feb 2022. We came back some weeks later to install the door and finish interior windows finishing but the walls were not ready again. Finally, after four months we agreed to supply the interior casing of windows and gave him a $200 discount. We already supplied the windows casing, and he was paid on Aug2022, and we closed the job.
As the picture shows, the walls are not completed yet after 10 months of windows and door installation. He asked us for more discounts two weeks ago, which was absurd, and when we did not accept his request, we received this review! All the documents, emails and pictures are present in his file and some of them are sent to Home stars for transparency for our kind visitors. I think our visitors will be able to clearly see the truth.
Although these kinds of platforms are great for transparency to help people make better decisions, they could be misleading if someone wants to use such platforms to misguide people and damage.
Kian
Thank you for your positive review Samantha. We are glad to have earned your repeat business.
Kian
Amandino,
Many thanks for your comment. Hope we can do something more and better for you in future.
♦ The Window & Door Specialist has over 35 years of home improvement experience.
♦ A+ rating on Better Business Bureau since 2002
♦ We offer ENERGY STAR® windows, entry doors, patio/garden doors, storm doors and porch enclosures, shutters, blinds, bay windows, casement windows, slider windows, hung windows, bow windows, security windows, comfort windows.
♦ 3800 square feet showroom space with a virtual tour on our website.
♦ Your needs will be accommodated by our trained sales staff and installers.
♦ Helping you make an educated decision by providing honest and unbiased information.
♦ Installations range from simple to the most extensive and elaborate.
♦ All our customers receive standard and lifetime warranties from the manufacturers.
♦ We work closely with manufacturers to ensure your project is completed in a timely manner.
♦ Long term repeat customers have been satisfied with our quality product choices and professional in-house installers.
♦ We offer a Price Match Guarantee.
