Joe The Appliance Guy

My 8 year old Samsung Dryer (dv50f9a8evp/ac) gave up heating, even though the drum rotated and no other issues. The display didn't show-up any error neither the Samsung Care app images. Contacted few top rated people from Homestars. All gave nearly similar quotes for heating issue , Joe called me and I proceeded with him, as he explained the possible issues which could be a less cost thermal fuse or higher cost replacement of the heater assembly - which could be a rare situation .
He arranged his partner Dany to visit. Dany who servers my area , called me and explained the same. He showed up promptly as scheduled. To my bad, the issue was on the heater coil element. Dany showed me with the multimeter reading from the faulty unit. The price was discussed upfront before the replacement of a new Samsung heater assembly unit. As a Samsung service man , he carried the original spare units in his van, so no delay for parts. The Dryer internal housing case was also vacuumed and cleaned by him.
He explained about the expected burning smell from the new heating coil during the initial use , preventing future brake downs, and also about the 2 month parts & 1 month labor warranty, incase of a manufacture defect.
Satisfied with the job , nice team (Joe/Dany) to get the service quickly.
Recommend this team for appliances services.

The reviews are all true. Joe responded to my message same day (on a Sunday) and tried to diagnose over the phone. He called back the next day to let me know Colin would be contacting me. Colin arrived and efficiently diagnosed and fixed the broken temperature gauge which caused an ice buildup in the freezer behind the back panel (which is out of sight) and blocked airflow to the fridge. Temp went back down to a normal 37 degrees that night (from 68 degrees). These are my new go to appliance professionals !! Thank you so much!!

In this age of appliances being so hard to get, we were full of anxiety when our clothes dryer suddenly stopped heating. We found Joes info on our Nextdoor app and called him in the morning. He came two hours later, inspected our dryer, found the problem (a broker heater), spent time replacing the heater, and cleaned out the lint all the way out to the outside of the house. He was so kind and personable, assured us that we didnt need to purchase another dryer, and explained exactly what he did and why. To our joy, the dryer was repaired within an hour and we were up and running again. Joe has been doing this for many years, and we will not hesitate to call him the next time one of our appliances has issues!!!!

Joe was prompt and professional from initial contact. He scheduled a call to discuss the specific issues with our washing machine (Whirlpool Duet). He research the appropriate parts in order to be as efficient as possible once he arrived. Even though he had to step out to pick up another replacement part, he kept in contact and advised me when he was returning. Joe is a very genuine guy; very polite, professional & knowledgeable! To top off the service call (which was very fair priced), Joe found my husbands wedding ring that had gone missing for over 2 years!! Im so thankful I called Joe and how thorough he was when checking our machine! Joe is on my speed-dial now for any appliance repairs in the future.

For over 15 years, Joe has helped us out and been very honest with us. He is so quick to return calls and shows up when he says he will. He is also very passionate about his work and makes every effort to keep costs down. I trust him and 100% recommend to everyone who needs help keeping family life going smoothly!

Terrific service. I called Joe to describe the problem we were having with our stove. He assessed the problem on the phone so that he selected the appropriate replacement part he thought he was going to need - so that there wouldn't be a delay. He arrived and immediately started working. Fixed the problem within one hour. Total pleasure to work with in every respect.

Joe returned our call promptly and arranged for installer Danny to call us within minutes. Danny showed up on time, obviously well experienced and very knowledgeable we truly appreciated his advice on purchasing a new dishwasher vs costly repairs on our old one.

As a female homeowner, I always find it very stressful and often difficult to find honest, reasonable and exceptionally good repair people. Joe is this guy, and more. First of all, I knew he was honest and kind from our first conversation. He genuinely wants to help, and is also incredibly knowledgeable - I think Joe could fix just about anything! He knew right away what the problem was and was kind enough to alter his plans in order to get my washer repaired quickly. He knew exactly what he was doing and did an amazing job for a very fair price (the part that needed replacing was the bulk of the cost). Not only that, he is really smart - it was obvious to me that he doesn't just repair things - he understands the details about how things work and has a genuine passion and mathematical brain that go way beyond any other "appliance guy" I have ever encountered. Joe is an intelligent, kind, and very honest man. I will never hire anyone else for any of my appliance repairs and would highly recommend him without any reservations. Thanks so much, Joe.

I had called Joe to take a look at our freezer which had been making a loud buzzing sound. Joe came by the next day and was immediately able to see that the freezer needed servicing. He was informative and explained everything that he was doing throughout the process. His pricing is also very fair. He also took the time to check our stove to make sure it was working properly. We will definitely be calling Joe again for our future appliance servicing needs.

The service I received was absolutely, absolutely WONDERFUL! When I contacted Joe to remove my old machine and install a new (gently used) one, he wasn't able to help me, but he recommended a colleague of his, Danny, from another company, for the job. Danny quoted me a fee (less than another I'd received earlier) and we set a time for him to come by on the w/e. He arrived early (called ahead to let me know) and discovered that the job was WAY more difficult than he (or I) had imagined. My old workhorse of a washing machine still had water in it (which made it even heavier than it might have been otherwise), was very rusty in spots (hence it couldn't be dismantled) and had oil leaking from the transmission (it was very messy and difficult to work with). I believe many technicians would have said 'Sorry, can't help you', but not Danny. He had to cut apart the machine w' a saw (oil and rust impeded an alternative route) and take it out in pieces - something he did super carefully and patiently. No complaining or irritation - just really messy, hard work done really well. And then he installed and checked the other machine before leaving. He was super responsible and helpful and a lovely, thoughtful person to boot! I cannot recommend him highly enough - and I add, w' trepidation: I hope he never has a job as challenging and dirty as mine ever again! Thank you so much, Danny! And Joe the Appliance Guy, for recommending him!