Student Works Painting

Exterior windows were repainted prior to listing our house on the market. Eric was a pleasure to work with. Very professional. He provided several flexible quotes to meet my needs . The paint was matched perfectly.

Let me condense my recent (April 30-May 3, 2018) experience...

Owner/Operator misled me to secure my business: yes painters work on Sundays (NO THEY DO NOT) and all work (mine was painting metal) is guaranteed for 5 years (NO, work is only guaranteed for 3 years and NO they do not guarantee painting on metal).

After multiple many voicemails to reach the owner/operator to clarify the above issues, I expressed my lack of confidence in her ability to see the job through to completion. At this time, I asked for my deposit to be refunded. She curtly informed me that the deposit is non-refundable as per company policy (I have 30 days to ask for a refund as per the back of the agreement).

I contacted the District Manager. He said he would call me back within 30 mins. Within 10 minutes of speaking with the owner/operator, I received a call from her. She informed me that a full refund will now be issued by head office and I should expect it in a week. Interesting! I didn't even get a chance to speak with the District Manager to explain the situation and I somehow have a full refund coming back to me even though it is company policy that refunds are not provided!

Huge disappointment in how things are being handled. I've sent a detailed email to the head office. Let's see what happens from there. But in the meantime, think twice before signing with Student Works Painting. I did so because I believe in supporting young entrepreneurs. I will continue to do so, but not with this organization. It's a shame, one bad experience can affect other hard workers.

UPDATE as of May 4, 2018
I contacted the District Manager at 9PM, a whole hour after he said he would call me back. His tone had changed from being easy going to being more stern and aggressive. He said, "...dealing with customer complaints are not in his job description". WOW! I asked him who would I speak with then about my issues with the owner/operator. He stated I should speak with the owner/operator. I told him she gave me his name and phone number. He reiterated, "...dealing with customer complaints are not in his job description". Again, WOW!

Enough said. BE FOREWARNED; DO NOT CONTACT THE CALEDON/BOLTON OWNER/OPERATOR FOR THE 2018 YEAR.

The crew I had do my livingroom, and kitchen, were Terrible. None of them were trained. They covered nothing, got paint on my couch, door knobs, hinges and floor. They took twice as long as quoted. Then did my doors in the hallway, tried to paint with a brush, then tried to fix by sanding. They made a total mess that I ended up fixing myself because I knew they wouldn't fix it properly.
DO NOT HIRE THIS COMPANY!!

Wilson was great to communicate with and provided wonderful services for us. He walked us through the process pointing out the small details that he and his team would take care. Upon completion, we reached out to Wilson to touch base and do a final walk through. He made sure we were completely satisfied and touched up some areas that needed some work. We will definitely reach out to Wilson again to paint the rest of our house! Thank you Wilson!

Joanna in Kelowna and her crew did an excellent job of painting inside and outside our house. Joanna went above and beyond in all aspects, even to cat sit for use while we were away. It was wonderful to come home from vacation to newly painted house and well cared for cat!!

I thought it would be nice to support local students. The first 'operator' I invited to my house (March 30th) to quote was great and provided a reasonable quote for both indoor and outdoor work to which I provided a deposit for the work to be completed. A second operator called weeks later to say that the first guy had been fired for operating at a loss so he would be my new contact. Deposits are not refundable 10 days after the contract is signed. The indoor work was completed June 29th. My contact did not follow up with me to see if I was happy with the work - but I supplied him with a message with thanks. My light fixtures had paint on them but I thought I'd be kind and remove the paint myself. We had a very rainy summer season and waited patiently for the exterior work to be scheduled. 8 weeks later I called the company to complain. 5 days later my contact texted me from a vacation in Mexico. 3 days later he called to say he would come to do the work during the week. I declined and asked for my deposit back because of poor customer service (I was forgotten and a holiday south made a priority). My request was declined due to the 10-day cancellation policy.

I had student painters worked in my house for windows paint twenty years ago and they did an excellent job with courtesy and without my supervision. This time around, I have this requirement for the garage door and also want to help out the students. I guess different generation has different mentality. The final product didn't come up so great on the door frame as my major concern was the rotten wood as I pointed out to Wilson from the very beginning. The reason I am still giving out a score of ten is that Wilson listened to my complaint, did the follow-up and redo a second coat on the frame. I inspected the work and it was great. I just want say credibility is an important thing and this time you walk the walk. Keep it up!

Luke and his crew painted the inside of my home. They did an outstanding job and helped me greatly. They were respectful, thorough and great with communicating exactly what would be done. Would ABSOLUTELY recommend!