Sleep Country Canada

Purchased a bed at the Unionville location on the recommendation of the salesperson who sold it as their very "top of the line" superior product. Upon further research, we learned that the bed was reviewed in the MOST negative manner, repeatedly, both by others who had felt misled into buying it and by experts who review consumer products. We cancelled the order prior to delivery and were only then told that in fact other customers had reported the same experience with that product. We were also told that when there is a problem, the customer is ALWAYS directed to the manufacturer; and it is not the responsibility of Sleep Country who sold the bed. Needless to say, 12 days later, we are still waiting for a refund for an order cancelled well BEFORE delivery.

Buyers beware. The Sleep Country that once was great to deal with is not the same any longer. Customer service and credibility are not on the radar screen.

like others, I liked the advertising jingle "why buy a mattress anywhere else" and christine magee is a great pitch person. I also feel that people at sleep country are very knowledgeable with their products.

I own a business also and trust me, I know mistakes can happen. Sometimes it really hurts to refund money. Especially when it could cost you next months rent.

But when you are dealing with a mega brand like sleep country canada, you expect taht they have the financial ability to take a hit to make sure they get repeat and referral business.

After only a month, our mattress was sagging. My wife and I kept feeling like we were being sucked into the middle of the bed. We would have to use muscles to stay away. When I am in bed I want to relax, not strain.

No problem honey, we bought our bed from sleep country, they'll know what to do....YEAH TO PROTECT THEMSELVES!

A "technician" came over with a long stick (I AM NOT JOKING) to measure the sag. It was a pillow top mattress and it's supposed to sag 2 inches with nobody in it. Well ours only sagged 1 3/4 inches so we failed to "qualify" for anything.

He actually told us to call back in two months and then we'll probably qualify.

We were broke so I wish I could have done more, but there was no homestars back then. BUT NOW THERE IS!!

After 2 months I did call and now the bed sagged 1 7/8" and we still didn't qualify.

I went to the store and stood there for 30 minutes while the sales woman serviced "a customer"...what were we? Chopped liver?!

In the end we gave the mattress to charity and bought a new mattress. I will never buy another mattress from sleep country unless I start hearing that sleep country has changed their ways.

If sleep country would have tried to do more tests and done more to help me get a good night sleep, I would be posting a much better review.

Maybe all the beds are low quality and they know it. I hope that's not the case. You would think with the amount of beds they buy, they could get the manufacturers to eat some of the pain of substandard products.

We bought a mattress from the shop and decided we didn't like the softness of it, so we returned it with no hassle. We must have changed our mattress three times and they were just as efficient with the first as the third! Very high quality of service.

Purchased a Tempur-Pedic king size bed from Sleep Country. There prices were much better then other places I checked and the delivery was great. They were on time, took it to my 3rd floor loft, unpacked and set it up. Nothing bad to say about them like other people on this site but I have yet to try to return anything.

My Mattress at home was getting old. I went to sleep mattress and I was not sure what kind of mattress to get. Our sales reps explained what each mattress is good for and helped me to choose the right one for me. ( I chose the firm mattress) I have good night sleep and I dont wake up with back pains.

We bought two mattress sets. One for our room and one for the guest bedroom. Our King Size mattress had a defect. We called sleep country, and they replaced immediately with no fuss. It was great to deal with a company that stands behind their product. We are very satisfied with the replacement mattress, and with the guest room set, which has been taken over by one of the kids who preferred it to the set they had.

After landing in a new country, we had disturbed sleep for a long time. Then we decided to buy matress from sleep country the problem was solved and getting up happily from the bed. I am recommending to my clients. Thanks SLEEP COUNTRY.

Their ten years warranty is like this: if the matress sags for 1 and a half inches (when you're not on it) they exchange it for you. We got a Simmons matress ($2000 worth) and it lost its form in a few months. We lost our sleep, lots of back pain, etc. etc. We have been sleeping on a few hundred dollar futon for months with no problem. Sleep country won't take it back because it doesn't meet the conditions (it didn't sag enough!!). Can you imagine a mattress without a pillow top sagging 1 1/2 inches? It would cripple the heck out of you. So warranty stuff is a joke. I suggest go get a cheap mattress from any other store, use until it deforms, throw that and go get another one. These expensive mattresses are so not worth it.

THE SALES PEOPLE AT THIS STORE WERE VERY FRIENDLY AND HELPFUL. THEY WERE ABLE TO ASSIST US WITH THE CHOICE OF MATTRESS AND WE ARE VERY PLEASED WITH OUR CHOICE.

excellent after delivery service - delivered when promised. Had a problem with the remote and upon calling correct advise was given over the phone to correct the problem. We now sleep like babies everynight.